Sunday I had a funeral decided to order on the app on the way home . Got there for the employees to tell me they were closed . I asked how to get a refund in which they were very rude . I used the text feature in the app, which was not effective.. so then I call what a nightmare that was .. it has taken 5 days already and still won’t get my money for another 3 business days .. apparently KFC has experienced a lot of fraud which punishes the rest of us .. had they just shut of the online ordering when they decided to close I would not have had to spend 4 hours on the phone and several texts .. bittersweet location . Crazy how legally can steal my money me wait but if I stole from them I would be prosecuted…
Scott
If I could give less than 1 star I would, the worst customer service I've ever had the displeasure of experiencing. They are slow and rude after shorting me multiple items on my order. This was the first and last trip I'll be making to this location.
Atmosphere: 1
Food: 1
Service: 1
yu fan
Bad staffs with kind of discrimination, no service at all, McDonald is the best
Voice of 1984
bad service
Atmosphere: 1
Food: 1
Service: 1
William Schlerf
The big white guy working here absolutely rocks, literally carrying the team on his back. Otherwise this is the worst fast food spot in Mishawaka 😭 there's only one employee, the place is nasty, and the ice in the soda machine is broken
Atmosphere: 1
Food: 4
Service: 4
Vance Beyer
Fast friendly service
Atmosphere: 5
Food: 5
Service: 5
David Hayden
The Nugent were small and not good tasteing.
Atmosphere: 3
Food: 2
Service: 4
Peggy North
The worst customer service ever! So rude! Never customer friendly. Accused me of ordering wrong when they did not hear me right. I ordered 12 piece nugget, large fries and large Pepsi 19.55. 12 pc combo is 11.89. 7.66 more to order separately! What a scam!!! I refused the order but would not refund me. Not the first incident! I will have to drive out of my way to go to a different KFC. Not sure what generation this management is but par for today’s world. Unacceptable!
Service: 1
zach carew
Pushed my order and forgot about me waiting in parking lot. Came in to ask about my order to a group waiting for their food. Waited until addressed by employee and asked about my order. They could not find it on the screen. I repeated order back multiple times and the employee helping me then proceed to tell manager who took my order at drive thru that she can't find it and my the manager admitted it got deleted. I asked for my food or a refund. Which then they slowly made. I finally just left without it.
For a place to say no refunds they really under perform
Kitty Pie
There's really nothing good you can truly say about a KFC. They're typically operated by individuals who lack any interest in having or keeping a job. This KFC is filthy, and unkept. I personally do not recommend it. They should knock it down and build a Chick-fil-A or Jimmy John's in its place...
Atmosphere: 1
Food: 1
Service: 1
Marie Marks
The floor was wet and my food was cold terrible service go somewhere else
Grease Dog
Service was slow, chicken was extra greasy, not good at all.
Sunday I had a funeral decided to order on the app on the way home . Got there for the employees to tell me they were closed . I asked how to get a refund in which they were very rude . I used the text feature in the app, which was not effective.. so then I call what a nightmare that was .. it has taken 5 days already and still won’t get my money for another 3 business days .. apparently KFC has experienced a lot of fraud which punishes the rest of us .. had they just shut of the online ordering when they decided to close I would not have had to spend 4 hours on the phone and several texts .. bittersweet location . Crazy how legally can steal my money me wait but if I stole from them I would be prosecuted…
If I could give less than 1 star I would, the worst customer service I've ever had the displeasure of experiencing. They are slow and rude after shorting me multiple items on my order. This was the first and last trip I'll be making to this location.
Atmosphere: 1
Food: 1
Service: 1
Bad staffs with kind of discrimination, no service at all, McDonald is the best
bad service
Atmosphere: 1
Food: 1
Service: 1
The big white guy working here absolutely rocks, literally carrying the team on his back. Otherwise this is the worst fast food spot in Mishawaka 😭 there's only one employee, the place is nasty, and the ice in the soda machine is broken
Atmosphere: 1
Food: 4
Service: 4
Fast friendly service
Atmosphere: 5
Food: 5
Service: 5
The Nugent were small and not good tasteing.
Atmosphere: 3
Food: 2
Service: 4
The worst customer service ever! So rude! Never customer friendly. Accused me of ordering wrong when they did not hear me right. I ordered 12 piece nugget, large fries and large Pepsi 19.55. 12 pc combo is 11.89. 7.66 more to order separately! What a scam!!! I refused the order but would not refund me. Not the first incident! I will have to drive out of my way to go to a different KFC. Not sure what generation this management is but par for today’s world. Unacceptable!
Service: 1
Pushed my order and forgot about me waiting in parking lot. Came in to ask about my order to a group waiting for their food. Waited until addressed by employee and asked about my order. They could not find it on the screen. I repeated order back multiple times and the employee helping me then proceed to tell manager who took my order at drive thru that she can't find it and my the manager admitted it got deleted. I asked for my food or a refund. Which then they slowly made. I finally just left without it.
Atmosphere: 1
Food: 1
Service: 1
I love the kernels original recipe
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
One of the better KFCs in the area
Thank you!
Atmosphere: 5
Food: 5
Service: 5
For a place to say no refunds they really under perform
There's really nothing good you can truly say about a KFC. They're typically operated by individuals who lack any interest in having or keeping a job. This KFC is filthy, and unkept. I personally do not recommend it. They should knock it down and build a Chick-fil-A or Jimmy John's in its place...
Atmosphere: 1
Food: 1
Service: 1
The floor was wet and my food was cold terrible service go somewhere else
Service was slow, chicken was extra greasy, not good at all.
Food: 1
Service: 1
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