Employees are extremely rude. They get very crappy when you expect a straw with your drink. Like somehow it's not there job to give you a straw. They need coached better! Find another job. Customer service is definitely not for you.
Atmosphere: 1
Food: 1
Service: 1
Emily
Tried to call for clarification about a menu item because I have dietary restrictions and was unsure if my drink was made correctly- I did pick up through the drive through on my way out of town and couldn’t just turn around to go back but no one answers the phones. I seriously called 5 times back to back and it just rings and rings until it says the wireless customer you are trying to reach is unavailable at this time. So a $7 drink went to waste because I can’t take the risk. Very upsetting that I was unable to get ahold of anyone.
Indiaah Davis
The barista took foreverrrrr which wasn’t an issue but had the nerve to be rude and dismissive because all I was ordering was water ! Babe you work at Starbucks! Don’t worry about how I spend my money or don’t !
Atmosphere: 1
Food: 2
Service: 1
angelic smith
Not even 8 (which is when they close) and they kicked me out of line and told me they can't take anymore customers because they are closed. I mean, it only takes a few minutes to make a drink and they had at least 15 more minutes til close. Lazy losers.
Atmosphere: 1
Service: 1
Alanoud Alshurafa
Customer service is so bad and rude …. I went today to return a cup that i bought. I told the girl that cashed me out if i can return it she said yes, just have your receipt with you. I went to return it and the girl said that she will not be able to return the cup which she was a manger on shift. She talked to the manger through text messages and her manager said that i have to have my card with me which i did and still didn’t do a return.The lady told me that i have to leave or she will get me the security to get me out of the mall.I thought that was so rude to treat customers that way !!!This shows that i have my receipt.
Atmosphere: 1
Service: 1
V B
Wonderful experience. Barista Kat was so genuine and kind. Shoutout to her!!!
Kathy Fetke
Great holiday drinks
Food: 5
Service: 5
Hasan Hasan
Not bad
Atmosphere: 3
Food: 3
Service: 3
Killiar Amara
I stood in line for nearly 30 minutes after I ordered. Only 2 people had orders in front of me. 3 behind me. And for some reason, a simple order (grande matcha latte) took this long to create. I was also skipped. And one of the workers called my drink out wrong. Calling it green tea, whichbis completely different than matcha. They dont know what they are doing or taking about. The workers where rude. This will be my last time going to this location.
Gloria Claeys Coplin
My Granddaughter loves the Strawberry Cream. I personally prefer Gloria Jeans Frappuccino.
It's been a while since I visited last but I wanted to share my experience. I ordered a Java Chip Frap, a drink I have ordered since I was little, and when I got the drink it tasted off. There was little to no sweet taste to the drink. It tasted like water with chocolate chips. I asked for a remake and when I got my second one it tasted exactly the same. When I talked to the barista I felt like she was gaslighting me. She said, "Are you sure you haven't been ordering the Mocha Cookie Crumble? The Java Chip isn't sweet." They provided me with some sweetening syrup and I went in my way. I would just like to say to that barista... yes I'm sure. I have since been to many many other Starbucks locations and each one of them made the Java Chip Frap correctly (and yes, it was sweet.)
John Smith
Very friendly. Favorite one.
Atmosphere: 5
Food: 5
Service: 5
Cesar Robles
My Starbucks barista knows my name and made my day . They always get my order correct. Always my go to Starbucks
Jess Johnson
As good as it always is.
Tina Blacklaw
Jayson is the upbeat & knowledgeable barista we all hope to have!
Employees are extremely rude. They get very crappy when you expect a straw with your drink. Like somehow it's not there job to give you a straw. They need coached better! Find another job. Customer service is definitely not for you.
Atmosphere: 1
Food: 1
Service: 1
Tried to call for clarification about a menu item because I have dietary restrictions and was unsure if my drink was made correctly- I did pick up through the drive through on my way out of town and couldn’t just turn around to go back but no one answers the phones. I seriously called 5 times back to back and it just rings and rings until it says the wireless customer you are trying to reach is unavailable at this time. So a $7 drink went to waste because I can’t take the risk. Very upsetting that I was unable to get ahold of anyone.
The barista took foreverrrrr which wasn’t an issue but had the nerve to be rude and dismissive because all I was ordering was water ! Babe you work at Starbucks! Don’t worry about how I spend my money or don’t !
Atmosphere: 1
Food: 2
Service: 1
Not even 8 (which is when they close) and they kicked me out of line and told me they can't take anymore customers because they are closed. I mean, it only takes a few minutes to make a drink and they had at least 15 more minutes til close. Lazy losers.
Atmosphere: 1
Service: 1
Customer service is so bad and rude …. I went today to return a cup that i bought. I told the girl that cashed me out if i can return it she said yes, just have your receipt with you. I went to return it and the girl said that she will not be able to return the cup which she was a manger on shift. She talked to the manger through text messages and her manager said that i have to have my card with me which i did and still didn’t do a return.The lady told me that i have to leave or she will get me the security to get me out of the mall.I thought that was so rude to treat customers that way !!!This shows that i have my receipt.
Atmosphere: 1
Service: 1
Wonderful experience. Barista Kat was so genuine and kind. Shoutout to her!!!
Great holiday drinks
Food: 5
Service: 5
Not bad
Atmosphere: 3
Food: 3
Service: 3
I stood in line for nearly 30 minutes after I ordered. Only 2 people had orders in front of me. 3 behind me. And for some reason, a simple order (grande matcha latte) took this long to create. I was also skipped. And one of the workers called my drink out wrong. Calling it green tea, whichbis completely different than matcha. They dont know what they are doing or taking about. The workers where rude. This will be my last time going to this location.
My Granddaughter loves the Strawberry Cream. I personally prefer Gloria Jeans Frappuccino.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
It's been a while since I visited last but I wanted to share my experience. I ordered a Java Chip Frap, a drink I have ordered since I was little, and when I got the drink it tasted off. There was little to no sweet taste to the drink. It tasted like water with chocolate chips. I asked for a remake and when I got my second one it tasted exactly the same. When I talked to the barista I felt like she was gaslighting me. She said, "Are you sure you haven't been ordering the Mocha Cookie Crumble? The Java Chip isn't sweet." They provided me with some sweetening syrup and I went in my way. I would just like to say to that barista... yes I'm sure. I have since been to many many other Starbucks locations and each one of them made the Java Chip Frap correctly (and yes, it was sweet.)
Very friendly. Favorite one.
Atmosphere: 5
Food: 5
Service: 5
My Starbucks barista knows my name and made my day . They always get my order correct. Always my go to Starbucks
As good as it always is.
Jayson is the upbeat & knowledgeable barista we all hope to have!
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