Wanted a cookie cake for my birthday. My dear husband said “oh we need to try this place in Muncie!” Great! Website looked great, and I imagined an array of cookie cakes we could grab and go. Nope. $32 for a cookie cake - takes 25 minutes to bake AND they don’t even decorate it. No happy birthday icing - nada. Well they did give me a sticker. I’ll just grab a $20 one at Walmart next year that they’ll at least decorate. Was it still yummy? Yes, but overall disappointed with this cookie store experience.
Jas H
Gabby has amazing customer service skills. I would most definitely come back!
רויטל מ
I’m very disappointed with my experience. I placed Order #2093402271 as a Christmas gift, and although it was marked as delivered, the recipient never received it. The delivery was made to an office location, and I clearly included a note requesting that the recipient be contacted in advance, as the office is not always open. Unfortunately, the delivery still occurred when the office was closed, and the order appears to have been taken by someone else. What’s most frustrating is the lack of customer service. I’ve reached out to the company twice to explain the situation and request a resolution, and I have yet to receive any response. Given that this was a holiday gift and that delivery instructions were provided, I expected better communication and accountability. Sadly, this experience has made me hesitant to order again, and I hope the company improves both their delivery handling and customer support.
Gabrielle Elizabeth
Delicious warm cookies!
Hannah Stanley
Don't let Brody deliver. Ask for someone else. Said my delivery had arrived and sent me a pic of a different apartment door and cookies were nowhere to be found. Screen shot text, door dash, and insomnia for proof. Lady on the phone was fantastic and fixed the problem. Forgot to catch her name. Moral of the story is don't let Brody deliver.
Vinnie Cerdinale
There was a lady working at 10:20 pm on 12/9/25 at the location in Muncie in the village she was so rude and nasty and got the order wrong she does not need to work costumer service ever
Wanted a cookie cake for my birthday. My dear husband said “oh we need to try this place in Muncie!” Great! Website looked great, and I imagined an array of cookie cakes we could grab and go. Nope. $32 for a cookie cake - takes 25 minutes to bake AND they don’t even decorate it. No happy birthday icing - nada. Well they did give me a sticker. I’ll just grab a $20 one at Walmart next year that they’ll at least decorate. Was it still yummy? Yes, but overall disappointed with this cookie store experience.
Gabby has amazing customer service skills. I would most definitely come back!
I’m very disappointed with my experience.
I placed Order #2093402271 as a Christmas gift, and although it was marked as delivered, the recipient never received it.
The delivery was made to an office location, and I clearly included a note requesting that the recipient be contacted in advance, as the office is not always open.
Unfortunately, the delivery still occurred when the office was closed, and the order appears to have been taken by someone else.
What’s most frustrating is the lack of customer service.
I’ve reached out to the company twice to explain the situation and request a resolution, and I have yet to receive any response.
Given that this was a holiday gift and that delivery instructions were provided, I expected better communication and accountability. Sadly, this experience has made me hesitant to order again, and I hope the company improves both their delivery handling and customer support.
Delicious warm cookies!
Don't let Brody deliver. Ask for someone else. Said my delivery had arrived and sent me a pic of a different apartment door and cookies were nowhere to be found. Screen shot text, door dash, and insomnia for proof. Lady on the phone was fantastic and fixed the problem. Forgot to catch her name. Moral of the story is don't let Brody deliver.
There was a lady working at 10:20 pm on 12/9/25 at the location in Muncie in the village she was so rude and nasty and got the order wrong she does not need to work costumer service ever
my favorite place since college!
Really great manager
so craving
Amazing
Restaurantji Recommends
Many cookies many nights
I love shannah and the girl and the green
Awesome
Lovely staff and I realize I always get more ice cream when I order in store hehe :)
Great cookies every time I went 🔥
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