I placed a delivery order from here. Once the food leaves the store it is out of there hands. I was missing part of the order. I contacted the driver and was told that was everything the handed him. OK so I go on line and it says something about contacting the store with issues. So I call the store. Am placed on hold and told that they will be back with me as soon as they are done with the customer that I can hear giving detailed changes through the drive through. I think ok no big deal take care of the customer there I can wait. 9:30 minutes later I'm still on hold and decide to get back on line. Make it through the virtual chat bot to a person. (All the time still on hold) get a refund for my missing items and finish the conversation. I hung up the phone conversation with the Madison store after 22:55minutes with no one ever having come back on the line. That is poor customer service. I do not go to KFC in this town often, this reminds me why.
Atmosphere: 2
Food: 4
Service: 1
Love Murphy
Ordered 2 breast got 2 thighs went back up 2 different occasions and then was replaced with slimy greasy undercooked chicken.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Stephen Fetty
Worst service ever from KFC! On Friday Nov 15th. We placed our order at 8:23 or 8:24 p.m.. when we got up the window to pay. There was issues with the tap pay. So I went ahead and went inside. Took care of it and paid for it. Then the cashier asked if I would go ahead and pull up and around and park in front of the front door. Not saying which side or or anything like that and then park there in front of the front doors. 10 minutes had went by and I went ahead and I went inside. Just seeing how much longer it would be before we received our food. The one lady at the window said I will go ahead and check that for you and see how many minutes it's going to be. She stood there, ignored me. Talking to the other employees, not even asking how much longer on the chicken. Now mind you I'm being very patient. So I asked one more time and then one of the employees from back behind where the chicken was being fried. She step out and was really rude towards me. Then the lady at the front cash register. I'm assuming she was a manager. She didn't come out and say it. I was like she asked me what the problem was and I was like I've already waited 17 minutes for the chicken or for my order. Then she proceeded on telling me it was going to be another 17 to 19 minutes before the check-in got done. Before we even ordered our food we sat in line for over 10 minutes. It was ultimately the worst service I have ever had from KFC! No apologies from the employees. And when did KFC stop selling green beans? Other than that I've always loved KFC always. That place was horrible
Atmosphere: 1
Service: 1
Alexandra Collier
Look, it’s fast food fried chicken. But tonight I just really needed a drumstick and potatoes. Y’all delivered that in the drive thru and were all so kind. Appreciate the politeness and that the chicken was made perfectly. Made my whole bad day just a bit better. Thanks again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
jennifer baker
Terrible!! I called my order in talked to Dillon the manager, he took my order at 4:38 pm told me it would be 20 minutes! I was leaving the Mcgalliard store(45 min wait for chicken there)when I called the south madison store! I ordered a 16pc half thigh, half breast with 3 mashed potatoes and gravy and 1 coleslaw! My food still wasn't ready at 5:30pm! While I was standing there waiting a customer comes in behind me walks up to the counter and said Amber do you have my filets ready! Amber suddenly appeared said she was the manager I complained asked to talk to Dillon he never came! Amber then packed her friends filets and said drop filets, please, as I am STILL WAITING!!! Drive thru is lined up a family was waiting for a 20pc meal inside! Finally got my food got home no Cole slaw Mac and cheese! instead!!! I will never go to KFC on South Madison again!! So rude, disrespectful and all about their friends!!!! ALSO HAD TO GIVE IT ONE STAR TO POST!! DOES NOT DESERVE A SINGLE STAR
Michael Dotts
Always the same people loitering in corner both everything i go there vapeing and getting drinks with there own cups. Wouldn't recommend eating in.
I go by hear nearly daily (especially with the half off chicken sandwiches right now!) and my food has always been hot and fresh. The staff is absolutely great and it's a pleasure going down there. It's never a very long wait and it is really comforting being greeted by the kind souls that work there. Keep up the good work, y'all. Coming from someone with quite the fast food background I wish I had the pleasure of working with folks like this!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Michelle Perkins
Went to KFC drive thru at 12:10 am (closes at 1 am). Was told they had "a nasty looking drum stick, a couple of biscuits, and 3 tenders." We ordered a tender meal (because that was our only choice) with coleslaw. The tenders were at least several hours old and the coleslaw was spoiled. I understand not making an abundance of food late at night, but if you advertise being open until 1 am, you should have (edible) food to serve until close.
Atmosphere: 1
Food: 1
Service: 1
J
Need fix there merchant code only kfc I been to that calls themself a “restaurant “ not a fast food chain so cash back rewards bonus on fast food will not work, buyer beware. If owner reads the please fix this problem and I will change review. Long time customer of Madison kfc and always enjoyed the service but disappointing for elderly veterans who need all the help they can get. I know doesn’t seem like much but 5 percent cash back really adds up when struggle to make it a month and on rare occasion go out and get my favorite meal. Pl ease fix this kfc-
Their Cole slaw wasn't as good as it normally is. They have done something different
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 3 Tenders Flavor Meal
Kayla Ridge
The store is dirty, the "management" is rude and uneducated. They will screw up your entire order and then tell you "that's what we have". If you try to explain that your children will not eat the food that they gave you, you will be told that they give no refunds no matter what. I asked for the food I paid for not a refund. Absolutely filthy attitudes, filthy business, filthy way to respect the customers that pay the bills. We will NOT be back.
Atmosphere: 1
Food: 1
Service: 1
James Douglas
Still has a cashier
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Mackenzie B
Me and my boyfriend came in 15 minutes before closing and everything was beyond fresh and they were super friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Tenders Flavor Meal
DeWayne Harris
They have gotten better. But sometimes I don't get very good pick of chicken nuggets.
I placed a delivery order from here. Once the food leaves the store it is out of there hands. I was missing part of the order. I contacted the driver and was told that was everything the handed him. OK so I go on line and it says something about contacting the store with issues. So I call the store. Am placed on hold and told that they will be back with me as soon as they are done with the customer that I can hear giving detailed changes through the drive through. I think ok no big deal take care of the customer there I can wait. 9:30 minutes later I'm still on hold and decide to get back on line. Make it through the virtual chat bot to a person. (All the time still on hold) get a refund for my missing items and finish the conversation. I hung up the phone conversation with the Madison store after 22:55minutes with no one ever having come back on the line. That is poor customer service. I do not go to KFC in this town often, this reminds me why.
Atmosphere: 2
Food: 4
Service: 1
Ordered 2 breast got 2 thighs went back up 2 different occasions and then was replaced with slimy greasy undercooked chicken.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Worst service ever from KFC! On Friday Nov 15th. We placed our order at 8:23 or 8:24 p.m.. when we got up the window to pay. There was issues with the tap pay. So I went ahead and went inside. Took care of it and paid for it. Then the cashier asked if I would go ahead and pull up and around and park in front of the front door. Not saying which side or or anything like that and then park there in front of the front doors. 10 minutes had went by and I went ahead and I went inside. Just seeing how much longer it would be before we received our food. The one lady at the window said I will go ahead and check that for you and see how many minutes it's going to be. She stood there, ignored me. Talking to the other employees, not even asking how much longer on the chicken. Now mind you I'm being very patient. So I asked one more time and then one of the employees from back behind where the chicken was being fried. She step out and was really rude towards me. Then the lady at the front cash register. I'm assuming she was a manager. She didn't come out and say it. I was like she asked me what the problem was and I was like I've already waited 17 minutes for the chicken or for my order. Then she proceeded on telling me it was going to be another 17 to 19 minutes before the check-in got done. Before we even ordered our food we sat in line for over 10 minutes. It was ultimately the worst service I have ever had from KFC! No apologies from the employees. And when did KFC stop selling green beans? Other than that I've always loved KFC always. That place was horrible
Atmosphere: 1
Service: 1
Look, it’s fast food fried chicken. But tonight I just really needed a drumstick and potatoes. Y’all delivered that in the drive thru and were all so kind. Appreciate the politeness and that the chicken was made perfectly. Made my whole bad day just a bit better. Thanks again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Terrible!! I called my order in talked to Dillon the manager, he took my order at 4:38 pm told me it would be 20 minutes! I was leaving the Mcgalliard store(45 min wait for chicken there)when I called the south madison store! I ordered a 16pc half thigh, half breast with 3 mashed potatoes and gravy and 1 coleslaw! My food still wasn't ready at 5:30pm! While I was standing there waiting a customer comes in behind me walks up to the counter and said Amber do you have my filets ready! Amber suddenly appeared said she was the manager I complained asked to talk to Dillon he never came! Amber then packed her friends filets and said drop filets, please, as I am STILL WAITING!!! Drive thru is lined up a family was waiting for a 20pc meal inside! Finally got my food got home no Cole slaw Mac and cheese! instead!!! I will never go to KFC on South Madison again!! So rude, disrespectful and all about their friends!!!! ALSO HAD TO GIVE IT ONE STAR TO POST!! DOES NOT DESERVE A SINGLE STAR
Always the same people loitering in corner both everything i go there vapeing and getting drinks with there own cups. Wouldn't recommend eating in.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Chicken Sandwich
Food was nasty
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken, Cole Slaw, Gravy
I go by hear nearly daily (especially with the half off chicken sandwiches right now!) and my food has always been hot and fresh. The staff is absolutely great and it's a pleasure going down there. It's never a very long wait and it is really comforting being greeted by the kind souls that work there. Keep up the good work, y'all. Coming from someone with quite the fast food background I wish I had the pleasure of working with folks like this!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Went to KFC drive thru at 12:10 am (closes at 1 am). Was told they had "a nasty looking drum stick, a couple of biscuits, and 3 tenders." We ordered a tender meal (because that was our only choice) with coleslaw. The tenders were at least several hours old and the coleslaw was spoiled. I understand not making an abundance of food late at night, but if you advertise being open until 1 am, you should have (edible) food to serve until close.
Atmosphere: 1
Food: 1
Service: 1
Need fix there merchant code only kfc I been to that calls themself a “restaurant “ not a fast food chain so cash back rewards bonus on fast food will not work, buyer beware. If owner reads the please fix this problem and I will change review. Long time customer of Madison kfc and always enjoyed the service but disappointing for elderly veterans who need all the help they can get. I know doesn’t seem like much but 5 percent cash back really adds up when struggle to make it a month and on rare occasion go out and get my favorite meal. Pl ease fix this kfc-
Recommended dishes: Fried Chicken, Cole Slaw
Restaurantji Recommends
Their Cole slaw wasn't as good as it normally is. They have done something different
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 3 Tenders Flavor Meal
The store is dirty, the "management" is rude and uneducated. They will screw up your entire order and then tell you "that's what we have". If you try to explain that your children will not eat the food that they gave you, you will be told that they give no refunds no matter what. I asked for the food I paid for not a refund. Absolutely filthy attitudes, filthy business, filthy way to respect the customers that pay the bills. We will NOT be back.
Atmosphere: 1
Food: 1
Service: 1
Still has a cashier
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Me and my boyfriend came in 15 minutes before closing and everything was beyond fresh and they were super friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Tenders Flavor Meal
They have gotten better. But sometimes I don't get very good pick of chicken nuggets.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Loading...