MUNCIE LOCATION-This place use to be awesome..it’s declined drastically. I use to be a regular. The service became unwelcoming and slow time after time. The final straw was when they brought out my cold appetizer. This was the fastest I had ever received food after ordering it. I’m talking like two minutes, and as soon as he sat the plate down in front of me, I immediately noticed that it was cold food like it had been sitting in the kitchen already prepared. THEN I noticed and removed the long strand of hair in my feta cheese, And handed the hair to the food runner. He then precedes to ask me if I wanted him to send the food back… like do you still expect me to eat this??
I Didn’t even receive a sorry about that or anything. Then our server got upset and had an attitude because I said I was grossed out and didn’t want to order anymore food.
Goodbye Roots ✌️
Danielle Michaelson
Extremely impressed when we went there for lunch today. Very friendly staff and the food was fast and amazing!!!!! Will be visiting there again very soon.
Chris Jester
First time here after eyeing it for a long time. had the club sandwich and fries and gf had chicken tenders and Mac n cheese. we enjoyed our meals except the Mac n cheese. Maybe a bad night or maybe not for us. But we will come back. Good first visit.
ps love the fry sauce. I always put honey mustard on my fries so I'm the target audience 😆
Nick Gill
Excellent place to enjoy great burgers. Sides are ok at best. Faygo burger lives up to its name. Very nice environment and excellent burgers. Service was top-notch.
Atmosphere: 5
Food: 4
Service: 5
Carole
Good food, good drinks and good service. Their prices are still decent.
Atmosphere: 4
Food: 4
Service: 4
James Jones
Great place for food. Service has attentive and good music. Lots of specials for lunch and parking is free with validation. Park in back.
Atmosphere: 5
Food: 5
Service: 5
Patrick O'Rourke
Came into roots to have a drink and had a great experience. Kendall was training as a bartender and did an amazing job
Atmosphere: 5
Food: 5
Service: 5
Sam Kowalewski - Dream Vacations
They need to change the grease fryer grease. Are tenderloin was burnt, and the garden burger was not tasty and fell apart
Atmosphere: 4
Food: 1
Service: 4
Keith Miller
Delicious burgers, good service, pleasant atmosphere. A bit pricey, but you get what you pay for.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoosier Burger
Vicki Woods
The beer was so reasonably priced, and food was an average price. I had a grilled cheese that was excellent and chili, which was pretty typical. The setting is very college town feel and an excellent choice to watch a game.
Our food was cold! We waited very long for our food. My daughter's Mac n cheese was cold She gave me a bite to see. My burger was cold and the flavor was just alright. Nothing was anything great. The server was nice but seemed overwhelmed. Anyway I will not be back.My daughter attends BSU and we will find other places to eat next time I visit her.
Atmosphere: 3
Food: 1
Service: 2
Tim Carter
Love Roots. But they discontinued the crinkle fries ? and do not have any ciders! 2 strikes roots!
Atmosphere: 5
Food: 3
Service: 5
shawn gunn
Great food and outstanding service!!!
Atmosphere: 5
Food: 5
Service: 5
PennyJay Osborn
Great food, our waitress was amazing. The atmosphere was fun and comfortable. We will definitely return. They have gluten-free buns!!!
Dietary restrictions: They have gluten-free buns !!!!
MUNCIE LOCATION-This place use to be awesome..it’s declined drastically. I use to be a regular. The service became unwelcoming and slow time after time. The final straw was when they brought out my cold appetizer. This was the fastest I had ever received food after ordering it. I’m talking like two minutes, and as soon as he sat the plate down in front of me, I immediately noticed that it was cold food like it had been sitting in the kitchen already prepared. THEN I noticed and removed the long strand of hair in my feta cheese, And handed the hair to the food runner. He then precedes to ask me if I wanted him to send the food back… like do you still expect me to eat this?? I Didn’t even receive a sorry about that or anything. Then our server got upset and had an attitude because I said I was grossed out and didn’t want to order anymore food. Goodbye Roots ✌️
Extremely impressed when we went there for lunch today. Very friendly staff and the food was fast and amazing!!!!! Will be visiting there again very soon.
First time here after eyeing it for a long time. had the club sandwich and fries and gf had chicken tenders and Mac n cheese. we enjoyed our meals except the Mac n cheese. Maybe a bad night or maybe not for us. But we will come back. Good first visit. ps love the fry sauce. I always put honey mustard on my fries so I'm the target audience 😆
Excellent place to enjoy great burgers. Sides are ok at best. Faygo burger lives up to its name. Very nice environment and excellent burgers. Service was top-notch.
Atmosphere: 5
Food: 4
Service: 5
Good food, good drinks and good service. Their prices are still decent.
Atmosphere: 4
Food: 4
Service: 4
Great place for food. Service has attentive and good music. Lots of specials for lunch and parking is free with validation. Park in back.
Atmosphere: 5
Food: 5
Service: 5
Came into roots to have a drink and had a great experience. Kendall was training as a bartender and did an amazing job
Atmosphere: 5
Food: 5
Service: 5
They need to change the grease fryer grease. Are tenderloin was burnt, and the garden burger was not tasty and fell apart
Atmosphere: 4
Food: 1
Service: 4
Delicious burgers, good service, pleasant atmosphere. A bit pricey, but you get what you pay for.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoosier Burger
The beer was so reasonably priced, and food was an average price. I had a grilled cheese that was excellent and chili, which was pretty typical. The setting is very college town feel and an excellent choice to watch a game.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Our food was cold! We waited very long for our food. My daughter's Mac n cheese was cold
She gave me a bite to see. My burger was cold and the flavor was just alright. Nothing was anything great. The server was nice but seemed overwhelmed. Anyway I will not be back.My daughter attends BSU and we will find other places to eat next time I visit her.
Atmosphere: 3
Food: 1
Service: 2
Love Roots. But they discontinued the crinkle fries ? and do not have any ciders! 2 strikes roots!
Atmosphere: 5
Food: 3
Service: 5
Great food and outstanding service!!!
Atmosphere: 5
Food: 5
Service: 5
Great food, our waitress was amazing. The atmosphere was fun and comfortable. We will definitely return. They have gluten-free buns!!!
Dietary restrictions: They have gluten-free buns !!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Hamburger, Sandwich
Taco Tuesday taste nasty waiter was fantastic general manager not very good at customer service.
Atmosphere: 5
Food: 1
Service: 5
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