I love the vibe and concept of this place but I warn you about going. My biggest problems are that their prices are very expensive for a coffee shop near a college campus and their lackadaisical customer service. Their sandwiches and drinks are too overpriced, especially when its rumored that they get ingredients from ALDI. Most mornings it seems like only one person is working both the front counter and drive-thru, so if you are going in the morning before work, don't expect to be in/out. In drive-thru they fail to give napkins (look at you crazy when you ask for some) and barely make eye contact. The most disturbing thing is that a few of their employees will be seen smoking outside, when you go to the register for an order they will take your order and then begin making the order without washing their nasty hands. Unfortunately I have given this place multiple chances, especially since Muncie does not have a lot of coffee shops near campus but I have to stop trying to enjoy this place. If you have to I strongly encourage you to make time to get your coffee and drinks elsewhere. Places like Starbucks and Dunkin are cheaper.
Atmosphere: 5
Food: 4
Service: 1
Ella Haan
If I could give 0 stars I would. I have severe food allergies and was meeting friends here for lunch, and since I canāt eat anything on the menu I brought a pre-packaged snack. They immediately told me that outside food was strictly forbidden as itās a health code violation. I would understand this if we were seated inside and the food was opened, but the packages were sealed and we were sitting outdoors. How is my unopened food a health code violation but the bird poop on the table isnāt? Since I didnāt purchase anything (my friends did), they tried to make me leave twice within five minutes of arriving. This cafe is not accommodating, and their staff is rude. I do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Holly Woods
Always rude. Tons of complaints by everyone we know. Would not go!
Atmosphere: 1
Food: 1
Service: 1
Media Garden
Saw them yelling at a mother and child for being on the patio without a cup from the poorly named establishment. No way to run a bussniess!
Atmosphere: 1
Food: 1
Service: 1
luffdziedzic
Rude people
Katie Rhinehart
Owner is extremely rude. Everything is over priced. Met with a friend there and we sat down before we ordered and were told seats are for paying customers only. Are people not allowed to wait for others to arrive first before ordering? Lol. What a joke. However if you are ever walking around campus and need to take a dump- feel free to just use their bathroom and leave. Canāt beat a private stall in the middle of campus! You donāt have to be a āpaying customerā to do that.
Atmosphere: 1
Food: 1
Service: 1
kailey white
I used to love coming to the Cup. They wonāt get my money ever again, the employees were the rudest people
Service: 1
Erik Deckers
I usually visit Muncie in the summer, so when I come here, itās usually empty at the cup. This time I had an iced latte and a breakfast sandwich, both of which were excellent. This is always one of my must visit stops when I return to my hometown.
customer service was not good :( the young lady did not welcome me, ask what i wanted to order, or smile. as i walked up to order not a single word came out of her mouth, seemed like she was having a bad day. she had a blank look on her face:/ i ordered a smoothie. it was VERY mid unfortunately. just syrup & ice. nearly $9 for a cup smaller than the size of my hand
Atmosphere: 2
Food: 1
Service: 1
Rhiannon Thunell
Best coffee and lunch spot in Muncie
Atmosphere: 5
Food: 5
Service: 5
Abbie Fulton
Yummy coffee, lots of atmosphere.
Jeremy Graves
Iām glad my youngest Daughter is going to Ball State too so I have 4 more years of this being my Muncie go-to for a latte & panini
Atmosphere: 5
Food: 5
Service: 5
Taylor Cox
I used to love coming to The Cup to sit outside and work on my computer. Their iced chai is great and so are their sandwiches. But the employees are just plain rude. No one will answer questions or be friendly in any way. Iāve seen them get in arguments with customers. Service is just as important as your product & there are plenty of other local coffee shop options that treat people well.
RUDEST OWNER EVER. All I NEED TO SAY.
Atmosphere: 1
Food: 1
Service: 1
I love the cup š«¶
Atmosphere: 5
Food: 5
Service: 5
I love the vibe and concept of this place but I warn you about going. My biggest problems are that their prices are very expensive for a coffee shop near a college campus and their lackadaisical customer service. Their sandwiches and drinks are too overpriced, especially when its rumored that they get ingredients from ALDI. Most mornings it seems like only one person is working both the front counter and drive-thru, so if you are going in the morning before work, don't expect to be in/out. In drive-thru they fail to give napkins (look at you crazy when you ask for some) and barely make eye contact. The most disturbing thing is that a few of their employees will be seen smoking outside, when you go to the register for an order they will take your order and then begin making the order without washing their nasty hands. Unfortunately I have given this place multiple chances, especially since Muncie does not have a lot of coffee shops near campus but I have to stop trying to enjoy this place. If you have to I strongly encourage you to make time to get your coffee and drinks elsewhere. Places like Starbucks and Dunkin are cheaper.
Atmosphere: 5
Food: 4
Service: 1
If I could give 0 stars I would. I have severe food allergies and was meeting friends here for lunch, and since I canāt eat anything on the menu I brought a pre-packaged snack. They immediately told me that outside food was strictly forbidden as itās a health code violation. I would understand this if we were seated inside and the food was opened, but the packages were sealed and we were sitting outdoors. How is my unopened food a health code violation but the bird poop on the table isnāt? Since I didnāt purchase anything (my friends did), they tried to make me leave twice within five minutes of arriving. This cafe is not accommodating, and their staff is rude. I do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Always rude. Tons of complaints by everyone we know. Would not go!
Atmosphere: 1
Food: 1
Service: 1
Saw them yelling at a mother and child for being on the patio without a cup from the poorly named establishment. No way to run a bussniess!
Atmosphere: 1
Food: 1
Service: 1
Rude people
Owner is extremely rude. Everything is over priced. Met with a friend there and we sat down before we ordered and were told seats are for paying customers only. Are people not allowed to wait for others to arrive first before ordering? Lol. What a joke. However if you are ever walking around campus and need to take a dump- feel free to just use their bathroom and leave. Canāt beat a private stall in the middle of campus! You donāt have to be a āpaying customerā to do that.
Atmosphere: 1
Food: 1
Service: 1
I used to love coming to the Cup. They wonāt get my money ever again, the employees were the rudest people
Service: 1
I usually visit Muncie in the summer, so when I come here, itās usually empty at the cup. This time I had an iced latte and a breakfast sandwich, both of which were excellent. This is always one of my must visit stops when I return to my hometown.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
customer service was not good :( the young lady did not welcome me, ask what i wanted to order, or smile. as i walked up to order not a single word came out of her mouth, seemed like she was having a bad day. she had a blank look on her face:/
i ordered a smoothie. it was VERY mid unfortunately. just syrup & ice. nearly $9 for a cup smaller than the size of my hand
Atmosphere: 2
Food: 1
Service: 1
Best coffee and lunch spot in Muncie
Atmosphere: 5
Food: 5
Service: 5
Yummy coffee, lots of atmosphere.
Iām glad my youngest Daughter is going to Ball State too so I have 4 more years of this being my Muncie go-to for a latte & panini
Atmosphere: 5
Food: 5
Service: 5
I used to love coming to The Cup to sit outside and work on my computer. Their iced chai is great and so are their sandwiches. But the employees are just plain rude. No one will answer questions or be friendly in any way. Iāve seen them get in arguments with customers. Service is just as important as your product & there are plenty of other local coffee shop options that treat people well.
Atmosphere: 4
Food: 5
Service: 1
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