The Wendy's on w.Jackson is absolutely terrible staff really hate their job, not friendly and don't listen. Last visit asked for my salad with no cheese because I cant have dairy, and they were to lazy to make it. Gave me a pre-made one that had been sitting. My fries that were ordered were old and hard. Like I said, lazy.
Atmosphere: 1
Food: 2
Service: 1
daniel kopy
Wendy's was fresh And very delicious!
Recommended dishes: Baconator
Karen Johnson
Drive threw.
Food: 5
Service: 5
Brittany Rowe
The double stacks so salty. I could barely eat it
Atmosphere: 4
Food: 4
Service: 5
Krissy Jenkins
The young man did not listen to my order. When brought to his attention he took it again and completely messed it up again. Please check your orders before you drive away. They were very slow at the time. This location is normally my go to.
Atmosphere: 1
Food: 1
Service: 1
Talitha H
Food tasted like it had been sitting out for awhile. When asked for fresh fries they came out and when I couldn't reach them she acted like it was putting her out to walk another step.
Atmosphere: 2
Food: 2
Service: 2
Ashley Lytle
Served us nicely and food was prepared well. Me and my 4 yr old son love eating here bc the nuggets are better than McDonalds and I can eat a salad or chicken wrap (HUGE, not smáll like other restaurants)!
Their RADIO however, didn't really play any songs... Just on commercials the whole two last times being there! It's funny bc it's Sirius Radio, but played commercials the whole last two times being there!
Atmosphere: 2
Food: 5
Service: 5
Amy Betts
This is the worst Wendy's !! Look at the fresh piece of meat they put on my burger. Terrible service, unhelpful employees, and awful food.
Atmosphere: 1
Food: 1
Service: 1
Lauren Shen
The food and service was delightful. My fries had a bit too much salt and the lettuce on my Jr bacon could have been larger. But I still enjoyed every bite.
Food: 5
Service: 5
Tiffany Eytchison
Paul took our order and he was fantastic! We stopped coming for awhile due to inconsistencies with the evening shift. He made our visit amazing. He asked options I didn't know if had with my sandwich, checked on us, and made sure everyone had what they needed. Very pleased with his service!
Got great food and the place was very busy... Because it is the BOMB 💣!!!
Atmosphere: 5
Food: 5
Service: 5
Marissa
The manager Rebecca is the worst person I have ever come into contact with. Especially as a manager who is supposed to ensure customer satisfaction. Last five times I’ve gone my order has been entirely wrong or just missing half my items. I’m always nice and work in food myself so I understand accidents happen. However, every time I’ve had to fix it Rebecca doesn’t say a word other than “give me the wrong items” and then holds the trash can up to throw it away in my face. Like I dont want the wrong thing anyways but it’s so passive aggressive. Doesn’t say “I’m sorry about that let me fix it” even when handing my correct items back she basically shoves them at you then walks away without a kind word. It’s to everyone I know too, not just a me thing. One time I asked for ketchup at the window and she got mad at me and said “you need to be asking at the speaker so you don’t waste our time.” Then handed me one ketchup packet. I don’t know how it went this downhill this fast, but the customer service at this location is straight trash. It’s trickled down to all of the employees who straight up ignore you and act rude. Do not waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Bob Smith
Good place to eat and relax.
Atmosphere: 5
Food: 5
Service: 5
Darrell May
It's just getting smaller and paying more, but that is the same with most restaurants
Atmosphere: 4
Food: 3
Service: 4
Jessica Ciesco
Never get the order correct; food is always missing, not made correctly, or the wrong order is given.
The Wendy's on w.Jackson is absolutely terrible staff really hate their job, not friendly and don't listen. Last visit asked for my salad with no cheese because I cant have dairy, and they were to lazy to make it. Gave me a pre-made one that had been sitting. My fries that were ordered were old and hard. Like I said, lazy.
Atmosphere: 1
Food: 2
Service: 1
Wendy's was fresh And very delicious!
Recommended dishes: Baconator
Drive threw.
Food: 5
Service: 5
The double stacks so salty. I could barely eat it
Atmosphere: 4
Food: 4
Service: 5
The young man did not listen to my order. When brought to his attention he took it again and completely messed it up again. Please check your orders before you drive away. They were very slow at the time. This location is normally my go to.
Atmosphere: 1
Food: 1
Service: 1
Food tasted like it had been sitting out for awhile. When asked for fresh fries they came out and when I couldn't reach them she acted like it was putting her out to walk another step.
Atmosphere: 2
Food: 2
Service: 2
Served us nicely and food was prepared well. Me and my 4 yr old son love eating here bc the nuggets are better than McDonalds and I can eat a salad or chicken wrap (HUGE, not smáll like other restaurants)!
Their RADIO however, didn't really play any songs... Just on commercials the whole two last times being there! It's funny bc it's Sirius Radio, but played commercials the whole last two times being there!
Atmosphere: 2
Food: 5
Service: 5
This is the worst Wendy's !! Look at the fresh piece of meat they put on my burger. Terrible service, unhelpful employees, and awful food.
Atmosphere: 1
Food: 1
Service: 1
The food and service was delightful. My fries had a bit too much salt and the lettuce on my Jr bacon could have been larger. But I still enjoyed every bite.
Food: 5
Service: 5
Paul took our order and he was fantastic! We stopped coming for awhile due to inconsistencies with the evening shift. He made our visit amazing. He asked options I didn't know if had with my sandwich, checked on us, and made sure everyone had what they needed. Very pleased with his service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got great food and the place was very busy... Because it is the BOMB 💣!!!
Atmosphere: 5
Food: 5
Service: 5
The manager Rebecca is the worst person I have ever come into contact with. Especially as a manager who is supposed to ensure customer satisfaction. Last five times I’ve gone my order has been entirely wrong or just missing half my items. I’m always nice and work in food myself so I understand accidents happen. However, every time I’ve had to fix it Rebecca doesn’t say a word other than “give me the wrong items” and then holds the trash can up to throw it away in my face. Like I dont want the wrong thing anyways but it’s so passive aggressive. Doesn’t say “I’m sorry about that let me fix it” even when handing my correct items back she basically shoves them at you then walks away without a kind word. It’s to everyone I know too, not just a me thing. One time I asked for ketchup at the window and she got mad at me and said “you need to be asking at the speaker so you don’t waste our time.” Then handed me one ketchup packet. I don’t know how it went this downhill this fast, but the customer service at this location is straight trash. It’s trickled down to all of the employees who straight up ignore you and act rude. Do not waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Good place to eat and relax.
Atmosphere: 5
Food: 5
Service: 5
It's just getting smaller and paying more, but that is the same with most restaurants
Atmosphere: 4
Food: 3
Service: 4
Never get the order correct; food is always missing, not made correctly, or the wrong order is given.
Atmosphere: 1
Food: 1
Service: 1
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