Domino's Pizza

2613 Charlestown Rd, New Albany
(812) 944-0030

Recent Reviews

Patrick Rogers

i love

Atmosphere: 5

Food: 5

Service: 5

Philip Dixon

They mess up constantly. Sometimes it's incorrectly made, sometimes it's bad, sometimes the delivery is the entire wrong order. Once they couldn't find an order I put in for like 20 minutes after I came to pick it up. Another time they lied to me for like 3 straight hours saying my order was on its way just for the store to close and for me to never get it.Tonight my extra sauce extra bacon pizza had less bacon than they usually include without ordering extra and a couple slices of the pizza had completely blank spots of no sauce.Just an awful all around location.

Derek

I waited an hour and 45 minutes from time of ordering at around 6:00 PM, until the moment I left at around 7:45 when I canceled my order and left. The pizza tracker said the pizza would be ready at 6:30. I clicked the button, "I'm here" on the tracker to alert the team inside that I was in the car-side parking space outside to receive my pizza. After two minutes, the tracker asked if I had my pizza yet and I said no. My son and I waited outside in my car about 5 extra minutes and decided to go inside to see what was going on. It took me a long time to get helped at the front register. Once I was assisted, they looked for my order and said "oh, it should be out soon. I sat down and waited. There were 4 individuals also waiting on pizza. After about 30 minutes, one lady finally received her pizza. She was the first to leave. However, more people started coming in. The drive-thru did not look like it was moving. The staff looked incredibly frazzled tying to manage everything, very incompetent. Two men canceled their orders and left. I asked again about my order and they said it shouldn't be too much longer so I sat back down. Groups of people started coming into the building, very aggravated. A group of customers started swearing at each other (in front of a room full of young children) because one lady cut in line. I finally decided to cancel my order after being told to patiently wait for over an hour after I got there. Everyone else seemed to have got their orders except me for some reason. I'm not sure if my order got lost from my ticket/receipt, or what. I overheard someone say the online ordering system was not working correctly. I have no idea if that's accurate - but everyone else BUT ME received my pizza. Even people before me. Even people who came in after me. One guy in particular demanded 2 cheese pizzas immediately, and he got them immediately. They all got their orders but I didn't. I stayed patient. I listened to your staff. I sat with my son as we had to endure your customers verbally abuse one another because of the frustrations they had over something as silly as pizza taking too long. I will never eat at another Domino's again. Ever. Bye.

Atmosphere: 1

Food: 1

Service: 1

anarchakatty

Food is fine, drivers are nice; I don't expect too much from Dominos. Disappointed because I usually order online and the one time I ordered on the phone they were EXTREMELY rude.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Chicken Wings, Alfredo Pasta

Katherine

For months now, they've only had 1 driver. My pizza took 2 hours to get to me yesterday, and we only live 2.7 miles away. The pizza was luke warm, box was smashed. You shut something down when you're that short staffed. Won't be ordering from domino's for a long time

Amber Edwards

Would give zero stars if I could. I ordered pizza January 16 and left a review about because the pizza was bad wasn’t hot and looked like it had been overcooked & was almost hard. I left a review about it and for whatever reason my review disappeared. Will it order dominos

Food: 1

Elizabeth Ponder

Never gets order right and then when I call to try and remedy the issue staff wants to argue with me instead of just correcting the order I just paid almost $30 on. ????? Ughhh as much as I hate to say it. I won't be wasting my money on these guys again.

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Stuffed Cheese Bread, Lava Cake

Kaitlynn Zeles

Service took forever. They also were offering free drinks for slow service but didn’t offer me one. It needs improvement.

Cassie Hines

Always quick with carryout. The pizza is always good and correct. We only come to this one now.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Stuffed Cheese Bread, Pepperoni Pizza, Lava Cake

Elias M

Love the food here the atmosphere in there is greatVegetarian options: They have veggie pizzas, sandwiches and cheesy breads as well as salads with a few different sauces to choose from

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Domino's Marbled Brownie

Terica Blauvelt

They were very nice when I called in to complain about getting the wrong pizza and went above and beyond to make it right. Highly recommend this Domino's because others aren't as nice about a mistake, I'm sure I'm not the only one who can say they feel bad for calling back and complaining but it means a lot when they actually listen to us ?

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Pepperoni Pizza

Bradley Phelps

Got free pizza on the

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Andrew Howard

Very nice and the place was clean. Friendly service will be going back for more in near

Atmosphere: 5

Food: 5

Service: 5

David Monaghan

so just got a delivery from this dominos and let me tell you it was top-notch thanks to jenna. the moment she handed over my order i could tell she was guinuinely friendly not the usual vibe you get with deliveries. her smile and positive energy made the whole exchange feel like i was chatting with a friend who happened to bring me dinner.what really got me was instead of the usual automated updates she called me when she got here..that extra touch really stood out.in a world where everything's so fast-paced jenna brought a bit of warmth to the table. if you're looking for a delivery that feels less like a routine and more like a friendly exchange jenna's your person. kudos to her for making my domino's experience exceptional!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Stuffed Cheese Bread, Ultimate Deep Dish Pizza

Monty Fields

Took almost 2 hours to deliver pizza to homebound mother. Kept hanging up on her when we called. Unacceptable.

Atmosphere: 1

Food: 1

Service: 1

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