i got there 15 min after i placed my pick up order when it said it'd be ready, when i gave them my name they said they haven't even started it yet and it'll be a minute. the store had 1 family sitting inside so there was not alot of people they were waiting on, I ended up getting my food 20 minutes after i got there. 45 minutes after I placed the order. I dont recommend coming here unless you have time to waste.
Atmosphere: 1
Food: 1
Service: 1
Petra Stolte
We had the ranch pizza. Worst pizza ever. Almost all pizza pockets were hollow. Not at all like advertised. Very disappointing.
Atmosphere: 4
Food: 2
Service: 5
Barbara Jeffries
I did not dine in. I called for a delivery ,, first delivery. ,, I got rang to a call center, Which had children and loud noises in the background, she got my order wrong, so I called Pizza Hut to get a second order which manager was very very nice and gave me a free pizza and my free cinnamon buns, which I did not get in the first order ,,, I complained my pizza Was undercooked and doughy and no cinnamon buns, they sent cinnamon sticks,, So she said,, she would herself put it in the oven And make sure it was well done. I told her the pizza was limp and the dough was raw. Toppings was also not cooked. So I waited another 20 minutes for my pizza to come back with the right ,,, I received my pizza and my cinnamon buns and my pizza was raw ,, toppings were not cooked ,, Pizza was doughy.. I ordered one medium all the way and a cinnamon bun it cost me $37 plus a five dollar tip. Second time pizza was free five dollar tip again.
Food: 1
Service: 5
Donnie Lane
Got pizza pasta cheese stick for 38 dollars i really wasnt impressed
Atmosphere: 2
Food: 2
Service: 3
Kris Cureton
Hope they are turning things around from reading other reviews. I was hesitant to comment after having a different bad experience with them months ago with a double charge. Food was edible. Not on time, Not correct, no pepperoni on a pepperoni pizza? Okay I'll take cheese after 40 minutes. Compliments to their corporate pasty chef, brownie tray got put back in my oven and was excellent after 10 min at 350. I won't try a third time. Pizza hut used to be good.
Atmosphere: 1
Food: 1
Service: 1
Marley Combs
Terrible. I ordered my food for delivery and when I called they did not answer and I never received my order. I paid $40 to get nothing. Absolutely ridiculous never again just go to Little Caesar’s. Food isn’t worth it anyways. AWFUL.
Atmosphere: 1
Food: 3
Service: 1
Jason Huggins
Food was hot, tasty, and ready on time.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Boneless Wings
Daniel Wildt
The issues began with the order arriving almost 25 minutes past its promised time. I understand that those estimates are not always exact, and I am not usually upset by a late order, as long as my food is hot when it arrives, and at least somewhat fresh.
When the driver did arrive, she was unapologetic, and I would say rude. She approach me, and said, "this is not my fault." Then proceeded to tell me about how many new employees they had, and raised question about their mental capacity.
As she handed me the order, she pointed out that the wings were not in a plastic bag. Again calling the intelligence of the restaurant staff into question, this time punctuating it with profanity.
I didn't see the four sauces I ordered sides of. I asked if sauces were in the boxes, to which she responded, "I don't have a clue, if not just call the store and they'll get you a credit."
Knowing I ordered my wings bare, I said, "Ok, I get to choke this chicken down dry, then!" She continued to talk as she walked away, I can't assume it was professional, based on what I did hear.
Both pizzas looked amazing! But based on the rest of the food, I can't imagine it was as good as it looked.
The two full orders of breadsticks, which I did not order, where rock hard.
The cheese sticks, appeared doughy and the cheese was peeling off the dough.
The wings I ordered bare, were tossed in one of the sauces we requested on the side.
This is all in addition to, none of the sauces I ordered being included with the order.
I took my order back to the restaurant. When I arrived I approached the counter, and stood there for several minutes.
The person, who I eventually interacted with, came on the dining room side of the wall separating it from the kitchen, twice, while I was standing there. I wasn't greeted, or acknowledged, at all.
When this same employee, finished with the customer at the drive thru, he started a conversation with another employee, about the schedule. He made direct eye contact with me, a few times, during this conversation, and I still received no greeting, or acknowledgement.
When he finally did approach me, his greeting was, "Yes".
I stated that I was returning everything that had been delivered, and requested a refund.
I was not offered any probing questions to try and determine the source of my dissatisfaction. I didn't receive an offer to try to make the order right in any way. I didn't even receive an apology.
Instead, I was told, "Oh, I can't process a refund." With no further information following.
Thinking this might be one of the newer staff member, I stated, "Someone can, will you have them come speak to me?"
He then named someone by name, I assume the Restaurant Manager, but I don't remember the name. Stating that they are the only person authorized to process a refund. He offered to keep my receipt, and have this person call me.
I stated I would contact corporate for a refund, left the food and made my exit.
Both employees had no issues, or even the slightest bit of concern with the mistakes made, and treated me as if I Was a burden they had to deal with. The level of customer care, provided in this experience, was appalling. I'm embarrassed for this stores leadership, as they read this.
Atmosphere: 1
Food: 1
Service: 1
David Eplion
Absolutely horrific experience. Never again.
Atmosphere: 1
Food: 1
Service: 1
Eb C
My food was good but they forgot a couple of items. Please make sure to check to see if you have everything before leaving.
Started out bad, the food was picked up by a door dasher and took over an hour to receive. I called the store to check on my order and the gentleman I talked to was kind, apologetic, and understanding. He replaced my order and it was fresh and hot. Definitely recommend this location. I hope all the staff and managers are as great as this man. (I wish I remembered his name)
Atmosphere: 5
Food: 5
Service: 5
Courtney
Night manager (pretty sure he’s a manager) is absolutely amazing. Genuine, good hearted, always respectful no matter what is happening at the store, overall a great human and that’s so rare these days. Whether I’m ordering/picking up for myself or Doordashing he’s always on point with what’s going on behind the scenes so you’re consistently updated. Which is such a beneficial but overlooked gesture. I was dashing late one night and waited a decent amount of time at the drive up window so I turned my car off and the when I went to leave it wouldn’t start. He immediately offered to jump it for me. Saved me so much unnecessary headache.
Other than that the foods always fresh always hot and all around the people that work here are overall great to be around and you never feel like an inconvenience here.
If I could give half a star I would. Tried to get an order thru I used my credits and it was Ran thru with my credit I didn’t want the pizza and instead of cancelling the order and refunding my credit they can’t give my credit back n I have to turn away the driver n send them back? Nah not my job they’ll be sitting out there waiting n no one’s gone come yall mess me out of money and food?
Aisha Henderson
Order two things of meat pasta and cherry 🍒 Pepsi. Didn’t get my cherry Pepsi and call ten times to let them know ,no answer. Not good service there.
Food: 1
Victoria Hart
Charged twice, did not receive food or confirmation number called 3 times and they will not answer.
Update called more, still no response anytime I finally got a person to talk to they’d transfer me to the store saying there’s nothing they can do (why this is even a thing idk.) They still never picked up. Note to ANYONE who orders on the app or website it will do this. On the app it came up with an error so I tried the website and even took off a few things (sauces,) hoping it would change something. It didn’t. And I had plenty of money on my account as well. I ended up giving up because I was so pissed off. I guess I fight with my bank on this
i got there 15 min after i placed my pick up order when it said it'd be ready, when i gave them my name they said they haven't even started it yet and it'll be a minute. the store had 1 family sitting inside so there was not alot of people they were waiting on, I ended up getting my food 20 minutes after i got there. 45 minutes after I placed the order. I dont recommend coming here unless you have time to waste.
Atmosphere: 1
Food: 1
Service: 1
We had the ranch pizza. Worst pizza ever. Almost all pizza pockets were hollow. Not at all like advertised. Very disappointing.
Atmosphere: 4
Food: 2
Service: 5
I did not dine in. I called for a delivery ,, first delivery. ,, I got rang to a call center, Which had children and loud noises in the background, she got my order wrong, so I called Pizza Hut to get a second order which manager was very very nice and gave me a free pizza and my free cinnamon buns, which I did not get in the first order ,,, I complained my pizza Was undercooked and doughy and no cinnamon buns, they sent cinnamon sticks,, So she said,, she would herself put it in the oven And make sure it was well done. I told her the pizza was limp and the dough was raw. Toppings was also not cooked. So I waited another 20 minutes for my pizza to come back with the right ,,, I received my pizza and my cinnamon buns and my pizza was raw ,, toppings were not cooked ,, Pizza was doughy..
I ordered one medium all the way and a cinnamon bun it cost me $37 plus a five dollar tip. Second time pizza was free five dollar tip again.
Food: 1
Service: 5
Got pizza pasta cheese stick for 38 dollars i really wasnt impressed
Atmosphere: 2
Food: 2
Service: 3
Hope they are turning things around from reading other reviews. I was hesitant to comment after having a different bad experience with them months ago with a double charge.
Food was edible. Not on time, Not correct, no pepperoni on a pepperoni pizza? Okay I'll take cheese after 40 minutes. Compliments to their corporate pasty chef, brownie tray got put back in my oven and was excellent after 10 min at 350.
I won't try a third time. Pizza hut used to be good.
Atmosphere: 1
Food: 1
Service: 1
Terrible. I ordered my food for delivery and when I called they did not answer and I never received my order. I paid $40 to get nothing. Absolutely ridiculous never again just go to Little Caesar’s. Food isn’t worth it anyways. AWFUL.
Atmosphere: 1
Food: 3
Service: 1
Food was hot, tasty, and ready on time.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Boneless Wings
The issues began with the order arriving almost 25 minutes past its promised time. I understand that those estimates are not always exact, and I am not usually upset by a late order, as long as my food is hot when it arrives, and at least somewhat fresh.
When the driver did arrive, she was unapologetic, and I would say rude. She approach me, and said, "this is not my fault." Then proceeded to tell me about how many new employees they had, and raised question about their mental capacity.
As she handed me the order, she pointed out that the wings were not in a plastic bag. Again calling the intelligence of the restaurant staff into question, this time punctuating it with profanity.
I didn't see the four sauces I ordered sides of. I asked if sauces were in the boxes, to which she responded, "I don't have a clue, if not just call the store and they'll get you a credit."
Knowing I ordered my wings bare, I said, "Ok, I get to choke this chicken down dry, then!" She continued to talk as she walked away, I can't assume it was professional, based on what I did hear.
Both pizzas looked amazing! But based on the rest of the food, I can't imagine it was as good as it looked.
The two full orders of breadsticks, which I did not order, where rock hard.
The cheese sticks, appeared doughy and the cheese was peeling off the dough.
The wings I ordered bare, were tossed in one of the sauces we requested on the side.
This is all in addition to, none of the sauces I ordered being included with the order.
I took my order back to the restaurant.
When I arrived I approached the counter, and stood there for several minutes.
The person, who I eventually interacted with, came on the dining room side of the wall separating it from the kitchen, twice, while I was standing there. I wasn't greeted, or acknowledged, at all.
When this same employee, finished with the customer at the drive thru, he started a conversation with another employee, about the schedule. He made direct eye contact with me, a few times, during this conversation, and I still received no greeting, or acknowledgement.
When he finally did approach me, his greeting was, "Yes".
I stated that I was returning everything that had been delivered, and requested a refund.
I was not offered any probing questions to try and determine the source of my dissatisfaction. I didn't receive an offer to try to make the order right in any way. I didn't even receive an apology.
Instead, I was told, "Oh, I can't process a refund." With no further information following.
Thinking this might be one of the newer staff member, I stated, "Someone can, will you have them come speak to me?"
He then named someone by name, I assume the Restaurant Manager, but I don't remember the name. Stating that they are the only person authorized to process a refund. He offered to keep my receipt, and have this person call me.
I stated I would contact corporate for a refund, left the food and made my exit.
Both employees had no issues, or even the slightest bit of concern with the mistakes made, and treated me as if I Was a burden they had to deal with.
The level of customer care, provided in this experience, was appalling. I'm embarrassed for this stores leadership, as they read this.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrific experience. Never again.
Atmosphere: 1
Food: 1
Service: 1
My food was good but they forgot a couple of items. Please make sure to check to see if you have everything before leaving.
Restaurantji Recommends
Started out bad, the food was picked up by a door dasher and took over an hour to receive. I called the store to check on my order and the gentleman I talked to was kind, apologetic, and understanding. He replaced my order and it was fresh and hot. Definitely recommend this location. I hope all the staff and managers are as great as this man. (I wish I remembered his name)
Atmosphere: 5
Food: 5
Service: 5
Night manager (pretty sure he’s a manager) is absolutely amazing. Genuine, good hearted, always respectful no matter what is happening at the store, overall a great human and that’s so rare these days.
Whether I’m ordering/picking up for myself or Doordashing he’s always on point with what’s going on behind the scenes so you’re consistently updated. Which is such a beneficial but overlooked gesture.
I was dashing late one night and waited a decent amount of time at the drive up window so I turned my car off and the when I went to leave it wouldn’t start. He immediately offered to jump it for me. Saved me so much unnecessary headache.
Other than that the foods always fresh always hot and all around the people that work here are overall great to be around and you never feel like an inconvenience here.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Triple Chocolate Brownie, Ultimate Chocolate Chip Cookie, Cheese Sticks, Pepperoni Pizza, Breadsticks, Garlic, Oven-Baked Cheesy Alfredo Pasta, Meat Lover's Pizza, 2 Liter Dr Pepper, Chocolate Donut Bites
If I could give half a star I would. Tried to get an order thru I used my credits and it was Ran thru with my credit I didn’t want the pizza and instead of cancelling the order and refunding my credit they can’t give my credit back n I have to turn away the driver n send them back? Nah not my job they’ll be sitting out there waiting n no one’s gone come yall mess me out of money and food?
Order two things of meat pasta and cherry 🍒 Pepsi. Didn’t get my cherry Pepsi and call ten times to let them know ,no answer. Not good service there.
Food: 1
Charged twice, did not receive food or confirmation number called 3 times and they will not answer.
Update called more, still no response anytime I finally got a person to talk to they’d transfer me to the store saying there’s nothing they can do (why this is even a thing idk.) They still never picked up. Note to ANYONE who orders on the app or website it will do this. On the app it came up with an error so I tried the website and even took off a few things (sauces,) hoping it would change something. It didn’t. And I had plenty of money on my account as well. I ended up giving up because I was so pissed off. I guess I fight with my bank on this
Atmosphere: 1
Food: 1
Service: 1
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