The issues began with the order arriving almost 25 minutes past its promised time. I understand that those estimates are not always exact, and I am not usually upset by a late order, as long as my food is hot when it arrives, and at least somewhat fresh.
When the driver did arrive, she was unapologetic, and I would say rude. She approach me, and said, "this is not my fault." Then proceeded to tell me about how many new employees they had, and raised question about their mental capacity.
As she handed me the order, she pointed out that the wings were not in a plastic bag. Again calling the intelligence of the restaurant staff into question, this time punctuating it with profanity.
I didn't see the four sauces I ordered sides of. I asked if sauces were in the boxes, to which she responded, "I don't have a clue, if not just call the store and they'll get you a credit."
Knowing I ordered my wings bare, I said, "Ok, I get to choke this chicken down dry, then!" She continued to talk as she walked away, I can't assume it was professional, based on what I did hear.
Both pizzas looked amazing! But based on the rest of the food, I can't imagine it was as good as it looked.
The two full orders of breadsticks, which I did not order, where rock hard.
The cheese sticks, appeared doughy and the cheese was peeling off the dough.
The wings I ordered bare, were tossed in one of the sauces we requested on the side.
This is all in addition to, none of the sauces I ordered being included with the order.
I took my order back to the restaurant. When I arrived I approached the counter, and stood there for several minutes.
The person, who I eventually interacted with, came on the dining room side of the wall separating it from the kitchen, twice, while I was standing there. I wasn't greeted, or acknowledged, at all.
When this same employee, finished with the customer at the drive thru, he started a conversation with another employee, about the schedule. He made direct eye contact with me, a few times, during this conversation, and I still received no greeting, or acknowledgement.
When he finally did approach me, his greeting was, "Yes".
I stated that I was returning everything that had been delivered, and requested a refund.
I was not offered any probing questions to try and determine the source of my dissatisfaction. I didn't receive an offer to try to make the order right in any way. I didn't even receive an apology.
Instead, I was told, "Oh, I can't process a refund." With no further information following.
Thinking this might be one of the newer staff member, I stated, "Someone can, will you have them come speak to me?"
He then named someone by name, I assume the Restaurant Manager, but I don't remember the name. Stating that they are the only person authorized to process a refund. He offered to keep my receipt, and have this person call me.
I stated I would contact corporate for a refund, left the food and made my exit.
Both employees had no issues, or even the slightest bit of concern with the mistakes made, and treated me as if I Was a burden they had to deal with. The level of customer care, provided in this experience, was appalling. I'm embarrassed for this stores leadership, as they read this.
Atmosphere: 1
Food: 1
Service: 1
David Eplion
Absolutely horrific experience. Never again.
Atmosphere: 1
Food: 1
Service: 1
Eb C
My food was good but they forgot a couple of items. Please make sure to check to see if you have everything before leaving.
Courtney
Night manager (pretty sure he’s a manager) is absolutely amazing. Genuine, good hearted, always respectful no matter what is happening at the store, overall a great human and that’s so rare these days. Whether I’m ordering/picking up for myself or Doordashing he’s always on point with what’s going on behind the scenes so you’re consistently updated. Which is such a beneficial but overlooked gesture. I was dashing late one night and waited a decent amount of time at the drive up window so I turned my car off and the when I went to leave it wouldn’t start. He immediately offered to jump it for me. Saved me so much unnecessary headache.
Other than that the foods always fresh always hot and all around the people that work here are overall great to be around and you never feel like an inconvenience here.
If I could give half a star I would. Tried to get an order thru I used my credits and it was Ran thru with my credit I didn’t want the pizza and instead of cancelling the order and refunding my credit they can’t give my credit back n I have to turn away the driver n send them back? Nah not my job they’ll be sitting out there waiting n no one’s gone come yall mess me out of money and food?
Aisha Henderson
Order two things of meat pasta and cherry 🍒 Pepsi. Didn’t get my cherry Pepsi and call ten times to let them know ,no answer. Not good service there.
Food: 1
Victoria Hart
Charged twice, did not receive food or confirmation number called 3 times and they will not answer.
Update called more, still no response anytime I finally got a person to talk to they’d transfer me to the store saying there’s nothing they can do (why this is even a thing idk.) They still never picked up. Note to ANYONE who orders on the app or website it will do this. On the app it came up with an error so I tried the website and even took off a few things (sauces,) hoping it would change something. It didn’t. And I had plenty of money on my account as well. I ended up giving up because I was so pissed off. I guess I fight with my bank on this
Atmosphere: 1
Food: 1
Service: 1
Alyssa Ashley
Delivery was SO late!!!! Pizza was old seems like it had been sitting. Bread sticks were nasty. Couldn't get a hold of anyone while waiting 20mins after website said delivered. Will NEVER order from here again
Leandro Lopez
Delicious pizza
Atmosphere: 5
Food: 5
Service: 5
Cindy Shore
I visited Pizza Hut earlier this afternoon and I spoke with Archie, who did his best to help me find the best value for my food. The pizza was super-tasty!
I bought a pizza and a cheese starter, total 31 dollars on the menu, the drink had no price, I asked if it would be accompanied and in the end it was not incredible, unlike most places here, they will not give you drinks nor will you know how much the price is because they will not it's on the menu
Atmosphere: 3
Food: 4
Service: 3
Jackie Gaskin
My fiancee & our friends loved the food,service was great & one of the cleanest places over been in.
Atmosphere: 5
Food: 5
Service: 5
Tigre Dietrich
Was charged a delivery fee and then informed that Door Dash was delivering the pizza after I paid 5.99 for delivery to Pizza Hut after I get free delivery from Door Dash and it was 40 minutes after the promised delivery from Pizza Hut, so the dasher got here, Pizza was cold and they didn't put my soft drink in the bag, but the driver said she would go get it for me, so Pizza Hut delivery is bogus, spent 35.00 on a medium Tavern Pizza and a drink with delivery charges and taxes, never again beware!!
Recommended dishes: Pepperoni Pizza
Special Ed Gaming
Forgot my drink then got argumentative about how to make it right. Ended up sending it out while stiffing the delivery driver out of a tip on a Saturday night which I felt was wrong
The issues began with the order arriving almost 25 minutes past its promised time. I understand that those estimates are not always exact, and I am not usually upset by a late order, as long as my food is hot when it arrives, and at least somewhat fresh.
When the driver did arrive, she was unapologetic, and I would say rude. She approach me, and said, "this is not my fault." Then proceeded to tell me about how many new employees they had, and raised question about their mental capacity.
As she handed me the order, she pointed out that the wings were not in a plastic bag. Again calling the intelligence of the restaurant staff into question, this time punctuating it with profanity.
I didn't see the four sauces I ordered sides of. I asked if sauces were in the boxes, to which she responded, "I don't have a clue, if not just call the store and they'll get you a credit."
Knowing I ordered my wings bare, I said, "Ok, I get to choke this chicken down dry, then!" She continued to talk as she walked away, I can't assume it was professional, based on what I did hear.
Both pizzas looked amazing! But based on the rest of the food, I can't imagine it was as good as it looked.
The two full orders of breadsticks, which I did not order, where rock hard.
The cheese sticks, appeared doughy and the cheese was peeling off the dough.
The wings I ordered bare, were tossed in one of the sauces we requested on the side.
This is all in addition to, none of the sauces I ordered being included with the order.
I took my order back to the restaurant.
When I arrived I approached the counter, and stood there for several minutes.
The person, who I eventually interacted with, came on the dining room side of the wall separating it from the kitchen, twice, while I was standing there. I wasn't greeted, or acknowledged, at all.
When this same employee, finished with the customer at the drive thru, he started a conversation with another employee, about the schedule. He made direct eye contact with me, a few times, during this conversation, and I still received no greeting, or acknowledgement.
When he finally did approach me, his greeting was, "Yes".
I stated that I was returning everything that had been delivered, and requested a refund.
I was not offered any probing questions to try and determine the source of my dissatisfaction. I didn't receive an offer to try to make the order right in any way. I didn't even receive an apology.
Instead, I was told, "Oh, I can't process a refund." With no further information following.
Thinking this might be one of the newer staff member, I stated, "Someone can, will you have them come speak to me?"
He then named someone by name, I assume the Restaurant Manager, but I don't remember the name. Stating that they are the only person authorized to process a refund. He offered to keep my receipt, and have this person call me.
I stated I would contact corporate for a refund, left the food and made my exit.
Both employees had no issues, or even the slightest bit of concern with the mistakes made, and treated me as if I Was a burden they had to deal with.
The level of customer care, provided in this experience, was appalling. I'm embarrassed for this stores leadership, as they read this.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrific experience. Never again.
Atmosphere: 1
Food: 1
Service: 1
My food was good but they forgot a couple of items. Please make sure to check to see if you have everything before leaving.
Night manager (pretty sure he’s a manager) is absolutely amazing. Genuine, good hearted, always respectful no matter what is happening at the store, overall a great human and that’s so rare these days.
Whether I’m ordering/picking up for myself or Doordashing he’s always on point with what’s going on behind the scenes so you’re consistently updated. Which is such a beneficial but overlooked gesture.
I was dashing late one night and waited a decent amount of time at the drive up window so I turned my car off and the when I went to leave it wouldn’t start. He immediately offered to jump it for me. Saved me so much unnecessary headache.
Other than that the foods always fresh always hot and all around the people that work here are overall great to be around and you never feel like an inconvenience here.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Triple Chocolate Brownie, Ultimate Chocolate Chip Cookie, Cheese Sticks, Pepperoni Pizza, Breadsticks, Garlic, Oven-Baked Cheesy Alfredo Pasta, Meat Lover's Pizza, 2 Liter Dr Pepper, Chocolate Donut Bites
If I could give half a star I would. Tried to get an order thru I used my credits and it was Ran thru with my credit I didn’t want the pizza and instead of cancelling the order and refunding my credit they can’t give my credit back n I have to turn away the driver n send them back? Nah not my job they’ll be sitting out there waiting n no one’s gone come yall mess me out of money and food?
Order two things of meat pasta and cherry 🍒 Pepsi. Didn’t get my cherry Pepsi and call ten times to let them know ,no answer. Not good service there.
Food: 1
Charged twice, did not receive food or confirmation number called 3 times and they will not answer.
Update called more, still no response anytime I finally got a person to talk to they’d transfer me to the store saying there’s nothing they can do (why this is even a thing idk.) They still never picked up. Note to ANYONE who orders on the app or website it will do this. On the app it came up with an error so I tried the website and even took off a few things (sauces,) hoping it would change something. It didn’t. And I had plenty of money on my account as well. I ended up giving up because I was so pissed off. I guess I fight with my bank on this
Atmosphere: 1
Food: 1
Service: 1
Delivery was SO late!!!! Pizza was old seems like it had been sitting. Bread sticks were nasty. Couldn't get a hold of anyone while waiting 20mins after website said delivered. Will NEVER order from here again
Delicious pizza
Atmosphere: 5
Food: 5
Service: 5
I visited Pizza Hut earlier this afternoon and I spoke with Archie, who did his best to help me find the best value for my food. The pizza was super-tasty!
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I bought a pizza and a cheese starter, total 31 dollars on the menu, the drink had no price, I asked if it would be accompanied and in the end it was not incredible, unlike most places here, they will not give you drinks nor will you know how much the price is because they will not it's on the menu
Atmosphere: 3
Food: 4
Service: 3
My fiancee & our friends loved the food,service was great & one of the cleanest places over been in.
Atmosphere: 5
Food: 5
Service: 5
Was charged a delivery fee and then informed that Door Dash was delivering the pizza after I paid 5.99 for delivery to Pizza Hut after I get free delivery from Door Dash and it was 40 minutes after the promised delivery from Pizza Hut, so the dasher got here, Pizza was cold and they didn't put my soft drink in the bag, but the driver said she would go get it for me, so Pizza Hut delivery is bogus, spent 35.00 on a medium Tavern Pizza and a drink with delivery charges and taxes, never again beware!!
Recommended dishes: Pepperoni Pizza
Forgot my drink then got argumentative about how to make it right. Ended up sending it out while stiffing the delivery driver out of a tip on a Saturday night which I felt was wrong
Atmosphere: 3
Food: 4
Service: 1
Thank you guys so much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
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