White Castle
1701 E Spring St, New Albany
(812) 945-7864
Recent Reviews
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Parking: Lost my order. Decided to ask where it was after 35 min.
Recommended dishes: Slider, Shrimp Nibblers
I'm aware that you can't control all the crazy people and that the craziest of people flock to white castle. But you're really going to serve me and my family cold fries and cheese sticks? I don't think this is industry standards. Something is wrong. And I don't like asking for sault, marinara, ketchup.. maybe ask us if we want these things, and just like anybody; I'll say a little bit of each. You can tell they're pinching pennies and hurting for money by the way the drive through was backed up around the corner. I'd recommend trying a different location, these guys are not very good at their jobs. Bathrooms were disgusting.
Atmosphere: 3
Food: 3
Service: 3
Clean and friendly, not too shabby!!!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Slider
I placed an app order and arrived a minute or so before the suggested time. I had to wait 25 minutes to pick up my food. Near as I could tell they had 4 employees working. This restaurant either has poor service or not enough people working. Also, the food was warm, not the usual hot off the griddle taste. If it weren’t for the fact I enjoy their food and had done a mobile app purchase, I would have left.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Slider
The service at this particular one has always been bad at best. This time the order($27 plus) was almost correct.
Atmosphere: 3
Food: 4
Service: 2
I've personally seen this place go down hill since 2024, and when I was in there on 2-27-2025, I was horrified, first off I've been buying a large shrimp nibbler bag for years, so I purchased a bag, and they not only raised the price $2.00 but now a large bag is the size of what a medium was last year, the shrimp pieces are a lot smaller, then they have stopped giving senior citizens discounts, huge mistake this CEO made, third tables and drink stations were so dirty, we had to eat in our car, and the employees moved in slow motion, and while you're standing at a register waiting, 2 of them are doing nothing while you've been waiting over 10 minutes, we will not be back , the day we were in there is was only 39 degrees outside and they had the AC on, it's been a bad experience since October of 2024
Atmosphere: 1
Food: 1
Service: 1
Slow in drive thru
Atmosphere: 3
Food: 3
Service: 3
Slowest ever
Parking: Be ready to wait. The employees do not seem to worry much about the time it takes to get you your order. Also they don't typically double check to make sure your order is correct. I do not recommend going inside either due to the workers not taking initiative to take your order. They tend to walk past and just ignore the customers for a while.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Waffle Slider, Belgian Waffle Slider, Slider, Cheese Slider Sack, Cheese Sliders and Onion Rings, Cheeseburger
Service is always slow no matter what time or day of the week. Quality of food is always hit or miss.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
This place really sucks... not only are they always fully staffed they will still take your entire lunch break and some just getting your snallvthree piece cheese stick and when ya get them they cold
Atmosphere: 1
Food: 1
Service: 1
They are Definitely overwhelmed this morning. I was the 2nd of 2 cars in the drive thru. Nearly 20 minutes later and still no food. I would leave but they were quick to take my money not so much on the food side
Atmosphere: 1
Food: 1
Service: 1
I've been coming to this White Castle since I was a kid. The parking lot in the lobby has been updated nicely. It is very nice to see how the food is prepared.
Atmosphere: 2
Food: 4
Service: 3
They're nice enough but slow as can be behind the counter, they all move like they're at a funeral, don't expect prompt service from the living dead?
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cheeseburger
This has got to be the slowest service ever with cold fries. This was my 4x over 12 mths. Come on ppl, get it together -
Atmosphere: 1
Food: 3
Service: 2
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