Food, drinks and everything here is great. But the amazing staff is what sets the New Castle Dunkin apart from the rest. I have never been to a Dunkin where the staff was so friendly and accommodating. The management team here is really on top of it. Great job team.
Atmosphere: 5
Food: 5
Service: 5
Becky Bilbrey
Coffee and a doughnut
Karissa Evans
I was a bit surprised to find out that after completing the free donut survey, the code the site provides is a sham, and it's just a loyalty number with no significance.
Kim Ranney
Clean and nice atmosphere. Gal lecturing me about grabbing my drink with my name on it and that I've paid for and talking to me like a toddler, I could do without. Scooters here I come. Could talk to your employees about that! Geesh.
Atmosphere: 4
Food: 3
Service: 1
Lucas Perry
This might sound like a fake review but this place is genuinely just a great place to go too. I've made it a routine to go out of my way to go here before work because every single time I've went I started my day feeling better cause they are nice people and are somehow smiling at 6am. The food is great but the people that work there is why I go.
Atmosphere: 5
Food: 5
Service: 5
Teague Tammy
The employee are awesome. Very helpful.
Atmosphere: 5
Food: 5
Service: 5
Becky Current
I come to Dunkin a couple times a week. This morning I ordered a bacon, egg & cheese croissant and a drink. I get to the window to pay and the manager, which i can't stand...he gives me the ick...says they're out of croissants. He asks if I want it on a bagel English muffin or sourdough, which is good to do. But I say no to all and ask for a refund on the sandwich and he acts a little mad about it. What irritates me, tell me you're out of something before I get to the window so I can look at the menu and decide on something else. This is not the first time they have done this. Its super irritating.
Nope Never
Best customer service around. Good job guys
Atmosphere: 4
Food: 4
Service: 5
George Glover
They treat you like a friend
Atmosphere: 5
Food: 5
Service: 5
Nikkita Jewell-Brabbs
Carmel ice coffee was refreshing, the turkey sausage wrap was good. Friendly staff. Clean store, fresh hot food. Would recommend
It was nice and clean and welcoming. The cashier was so polite and friendly and very patient. The coffee was amazing, and the new wrap was delicious and a nice little stomach filler. Im definitely coming back.
Atmosphere: 5
Food: 5
Service: 5
Taylor Sarten
Very affordable coffee
Atmosphere: 5
Food: 5
Service: 5
Ronnie Curnutt
10 / 10 would recommend Real good Donuts
Atmosphere: 5
Food: 5
Service: 5
Katie Morrow
I never have a problem when paying and ordering through my app but today I went through and paid with cash. She cashed me out for the wrong order and instead of taking the time to find out what my correct changes she just handed me $12 it shorted me over four dollars.
Atmosphere: 3
Food: 3
Service: 1
K9759SFcherylh
Went there today about 4:45 for dozen to take home. About 45 minute trip one way. Ate one apple filled and was good. The rest taste hard and old. One month ago in Muncie got some that was told to them white fluffy cream inside. Got home all had pudding. That trip was close to hour one way. Very disappointed especially today visit in New Castle. Not going to Dunkin anymore. Waste of money.
Food, drinks and everything here is great. But the amazing staff is what sets the New Castle Dunkin apart from the rest. I have never been to a Dunkin where the staff was so friendly and accommodating. The management team here is really on top of it. Great job team.
Atmosphere: 5
Food: 5
Service: 5
Coffee and a doughnut
I was a bit surprised to find out that after completing the free donut survey, the code the site provides is a sham, and it's just a loyalty number with no significance.
Clean and nice atmosphere. Gal lecturing me about grabbing my drink with my name on it and that I've paid for and talking to me like a toddler, I could do without. Scooters here I come. Could talk to your employees about that! Geesh.
Atmosphere: 4
Food: 3
Service: 1
This might sound like a fake review but this place is genuinely just a great place to go too. I've made it a routine to go out of my way to go here before work because every single time I've went I started my day feeling better cause they are nice people and are somehow smiling at 6am. The food is great but the people that work there is why I go.
Atmosphere: 5
Food: 5
Service: 5
The employee are awesome. Very helpful.
Atmosphere: 5
Food: 5
Service: 5
I come to Dunkin a couple times a week. This morning I ordered a bacon, egg & cheese croissant and a drink. I get to the window to pay and the manager, which i can't stand...he gives me the ick...says they're out of croissants. He asks if I want it on a bagel English muffin or sourdough, which is good to do. But I say no to all and ask for a refund on the sandwich and he acts a little mad about it. What irritates me, tell me you're out of something before I get to the window so I can look at the menu and decide on something else. This is not the first time they have done this. Its super irritating.
Best customer service around. Good job guys
Atmosphere: 4
Food: 4
Service: 5
They treat you like a friend
Atmosphere: 5
Food: 5
Service: 5
Carmel ice coffee was refreshing, the turkey sausage wrap was good. Friendly staff. Clean store, fresh hot food. Would recommend
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was nice and clean and welcoming. The cashier was so polite and friendly and very patient. The coffee was amazing, and the new wrap was delicious and a nice little stomach filler. Im definitely coming back.
Atmosphere: 5
Food: 5
Service: 5
Very affordable coffee
Atmosphere: 5
Food: 5
Service: 5
10 / 10 would recommend Real good Donuts
Atmosphere: 5
Food: 5
Service: 5
I never have a problem when paying and ordering through my app but today I went through and paid with cash. She cashed me out for the wrong order and instead of taking the time to find out what my correct changes she just handed me $12 it shorted me over four dollars.
Atmosphere: 3
Food: 3
Service: 1
Went there today about 4:45 for dozen to take home. About 45 minute trip one way. Ate one apple filled and was good. The rest taste hard and old. One month ago in Muncie got some that was told to them white fluffy cream inside. Got home all had pudding. That trip was close to hour one way. Very disappointed especially today visit in New Castle. Not going to Dunkin anymore. Waste of money.
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