Papa John's Pizza New Castle Indiana

Good pie

Atmosphere: 5

Food: 5

Service: 5

The service has been consistently disappointing. While I've given them another chance, their performance has not improved.

Atmosphere: 1

Food: 3

Service: 1

Placed an online order and arrived within the time frame given to pick up order. When walked in there was no one present, eventually someone came out of the office. When asked the name for the order she said they couldn't find it but our sticker order slip was stilling hanging from the printer. She then said it just came through even though it had been there since walking in and the prior 15 minutes we waited before coming in.
Service lately has absolutely sucked and the quality of pizza has gone downhill. Probably wont be coming back.

Atmosphere: 1

Food: 2

Service: 1

If you want to be spoken to poorly by a rude woman, this is the place for you. If you actually want pizza though, I would suggest somewhere else. You will just leave here with an empty box of disappointment when you show up at the time it's supposed to be ready and they tell you it will be 45 more minutes.

Atmosphere: 1

Food: 1

Service: 1

Ordered 2 pizzas on a Thursday evening and was told they would be ready in 20-30 minutes. Arrived at the 35 minute mark and was told it would be another 30-40 minutes. Please get rid of the call center and let me talk to someone in the building so I can get an accurate time.

Atmosphere: 1

Food: 3

Service: 1

Is always busy but staff moves slow and doesn't seem concerned with the customers

Atmosphere: 1

Food: 5

Service: 3

You just pick up your pizza and go. No place to sit down , call ahead and place your order before you get there. Nice people....papajohns has a real good product

Atmosphere: 1

Food: 4

Service: 4

My order was placed for future delivery. The order was an hour late and was barely even warm. The eployee that answered was extremely rude and the manager couldnt even bother to talk to me on the phone. Very upset with experience!

Atmosphere: 1

Food: 1

Service: 1

If u could leave no stars i would Service very rude waited over an hour for a pizza that I ordered at 5 PM. Did not get to pick it up until 6 PM. Guy ignored me for the first 10 minutes putting stickers on a box finally when I asked was my food ready he said no I said well. My app said it is he said don’t go by that it all says ready and it’s not he asked me my name. I told him my name he went to the shelf said no not ready yet. Took other people‘s orders grabbed other people‘s food that came in after me Went over there and put more stickers on a box then right back over and then yelled my name the pizza was done the whole time. I literally ordered just a cheese and a pepperoni basic pizza. It was ice cold when I got home spend all that money for nothing I will not be going back. It was the first time that I have ordered from here and my last Definitely not worth it.

Atmosphere: 1

Food: 1

Service: 1

pizza was undercooked and doughy. i have had food poisoning for the past two days because of this. save your money and go somewhere else

Atmosphere: 1

Food: 1

Service: 1

It's so hit and miss with this Papa John's. Last order was perfect. Other times they sparsely place ingredients inside Papadias.

Food: 3

Service: 3

I’ve gone to other Papa Johns around the states and this one just doesn’t compare. They make the pizzas so good here. Absolutely love this place, I probably order every week. They make pizzas quick too!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Pizzas always good, if it's ready on time.

Pizza is great but they just have a problem finding good help it seems.

Atmosphere: 2

Food: 3

Service: 2

The food isn’t the problem, it’s the wait I have endured every.single.time I’ve ordered from this location. I have totally given up delivery from this store so my boyfriend and I now pick up. Without fail we have had to wait 20mins to an hour past the time it’s supposed to be ready. I love papa John’s and I hate that since moving here it’s such a pain to enjoy it. Every time I say I’m craving it my boyfriend cringes, again not because of the food - it’s just everything we’re going to have to go endure to get our pizza.

Food: 5

Service: 1