I am appalled by the high jacked prices of the franchise owner of new castle,in., Subway!!! I pd almost $10 for a 6 inch regular sub. Owner jacked up prices....more than double!!!!!!
Melinda Smith
I went to Subway in New Castle today and was surprised how run down it was. Windows were filthy, paint chipping off of the outside of the building, the temperature inside was roasting. There were what seemed to be an infestation of gnats around the pop machine. I notified an employee of the gnats and he made a face and nodded his head. My daughter was there earlier this week and reported the gnat problem as well. I have frequented this subway often in the past but I won’t be going back anytime soon. The employees were friendly but the overall condition of the restaurant was disappointing and not appetizing. Did not seem clean.
Food: 2
Service: 3
Paul Featherstone
I had a real positive experience last week when I came in to eat I really enjoyed myself
Atmosphere: 5
Food: 5
Service: 3
Christy Goudy
I come here maybe 3 times a week and get the same sandwich. I had an issue one time where I did not get the extra meat that I paid for. I called and spoke with Mark and he said to just bring receipt in to refund me the extra meat. A few days later I drove in and he took care of my refund for it. My sub is alwsys fresh and thats why I come back every week. Yes the kiosk is closed some evenings, but if youre short staffed you gotta do what ya can. Can't work store and drive thru alone. I love subway. And they also take my coupons, that arent expired!
Atmosphere: 4
Food: 5
Service: 4
Brandon Gonzalez
Ordered online and came in. One employee present. Greeted them and was ignored. Thanked them for my food and was ignored. The seating areas were clean and the food was good but if that's the treatment a customer can expect when visiting this place then I'll take the hint and steer clear next time
Atmosphere: 4
Food: 4
Service: 1
Nicki
Love the new dorito footlong
Atmosphere: 5
Food: 5
Service: 4
Christy Dawn Whipple
I love Subway, but have struggled to like this location. It has gotten progressively worse the past few years. They almost never take orders online, half the time they refuse coupons or to honor specials. With limited options in town for light fast food, I still eat here often. I don't know why, honestly. I almost always leave frustrated.
I've tried to go twice in the past week and couldn't place a drive thru order or online order either time. You can't get the deal of the day at the drive thru.
Two weeks ago I went in at 6:30pm and they were out of the sub special of the day. I was in a week ago and they were out of both the cookie type and the bread I wanted.
Two days ago I received a drive thru order and they forgot items. I called 3 times to let them know to try to get credit for the next order and no one answered. I went in tonight and told them and they refused to do anything to make up for the messed up order. I mean I get it I guess, they would have to take my word for it, but I eat here often, I'm pretty sure they know me. It just adds to the frustration.
Wishing it was better.
Atmosphere: 2
Food: 4
Service: 1
Shawn Flynn
Place is poorly run! Doesn’t have what you ask for most of the time! And restrict kids meals to be on white or wheat can’t choose your own bread! Even if you pay extra for the kids meal! Will be going elsewhere from now on it’s sad! Was one of my favorite places
Atmosphere: 1
Food: 1
Service: 1
Michael Loveless
No longer can use coupons to save family's money, what's the matter, your bottom line not big enough? 40.00 for 3 footlongs, ha!
Atmosphere: 2
Food: 3
Service: 1
Pete Lowe
I was not able to order at the Kiosk drive up. So I went straight to the window to order. I explain to the worker I could not order from the Kiosk. Ask him to take my order he had an attitude and would not take my order. I ask to speak with the manager. he said he was the manager and was not willing to take my order.
They aren't accessible. Disabled drivers can't use the drive through screen and they refuse accomidations when paying in cash.
Wheelchair accessibility: If you are getting out to go in it's accessible to go in. However drive through check out is not accessible The drive through accessibility button is too low to reach with most cars without getting out. Making it inaccessible.
Atmosphere: 1
Food: 3
Service: 1
Debbie Swafford
I do not like the touch screen when ordering in the drive thru. How many times is that cleaned? I don't want to touch everyone else's germs! Did covid not mean anything to Subway?
Atmosphere: 4
Food: 4
Service: 3
Megan Marsh
Terrible service. Mark Winkle should not be in customer service. Sandwich made wrong, and he isn’t familiar with how the kiosk in the drive through works. Sandwich falling apart and their lettuce is yellow and brown.
Atmosphere: 1
Food: 1
Service: 1
Kierra Wilson
The people who work there are not sanitary! They do not change their gloves after dealing with money.
I am appalled by the high jacked prices of the franchise owner of new castle,in., Subway!!! I pd almost $10 for a 6 inch regular sub. Owner jacked up prices....more than double!!!!!!
I went to Subway in New Castle today and was surprised how run down it was. Windows were filthy, paint chipping off of the outside of the building, the temperature inside was roasting. There were what seemed to be an infestation of gnats around the pop machine. I notified an employee of the gnats and he made a face and nodded his head. My daughter was there earlier this week and reported the gnat problem as well. I have frequented this subway often in the past but I won’t be going back anytime soon. The employees were friendly but the overall condition of the restaurant was disappointing and not appetizing. Did not seem clean.
Food: 2
Service: 3
I had a real positive experience last week when I came in to eat I really enjoyed myself
Atmosphere: 5
Food: 5
Service: 3
I come here maybe 3 times a week and get the same sandwich. I had an issue one time where I did not get the extra meat that I paid for. I called and spoke with Mark and he said to just bring receipt in to refund me the extra meat. A few days later I drove in and he took care of my refund for it. My sub is alwsys fresh and thats why I come back every week. Yes the kiosk is closed some evenings, but if youre short staffed you gotta do what ya can. Can't work store and drive thru alone. I love subway. And they also take my coupons, that arent expired!
Atmosphere: 4
Food: 5
Service: 4
Ordered online and came in. One employee present. Greeted them and was ignored. Thanked them for my food and was ignored. The seating areas were clean and the food was good but if that's the treatment a customer can expect when visiting this place then I'll take the hint and steer clear next time
Atmosphere: 4
Food: 4
Service: 1
Love the new dorito footlong
Atmosphere: 5
Food: 5
Service: 4
I love Subway, but have struggled to like this location. It has gotten progressively worse the past few years. They almost never take orders online, half the time they refuse coupons or to honor specials. With limited options in town for light fast food, I still eat here often. I don't know why, honestly. I almost always leave frustrated.
I've tried to go twice in the past week and couldn't place a drive thru order or online order either time. You can't get the deal of the day at the drive thru.
Two weeks ago I went in at 6:30pm and they were out of the sub special of the day. I was in a week ago and they were out of both the cookie type and the bread I wanted.
Two days ago I received a drive thru order and they forgot items. I called 3 times to let them know to try to get credit for the next order and no one answered. I went in tonight and told them and they refused to do anything to make up for the messed up order. I mean I get it I guess, they would have to take my word for it, but I eat here often, I'm pretty sure they know me. It just adds to the frustration.
Wishing it was better.
Atmosphere: 2
Food: 4
Service: 1
Place is poorly run! Doesn’t have what you ask for most of the time! And restrict kids meals to be on white or wheat can’t choose your own bread! Even if you pay extra for the kids meal! Will be going elsewhere from now on it’s sad! Was one of my favorite places
Atmosphere: 1
Food: 1
Service: 1
No longer can use coupons to save family's money, what's the matter, your bottom line not big enough? 40.00 for 3 footlongs, ha!
Atmosphere: 2
Food: 3
Service: 1
I was not able to order at the Kiosk drive up. So I went straight to the window to order. I explain to the worker I could not order from the Kiosk. Ask him to take my order he had an attitude and would not take my order. I ask to speak with the manager. he said he was the manager and was not willing to take my order.
Atmosphere: 1
Food: 1
Restaurantji Recommends
Skipped on everything
Atmosphere: 5
Food: 3
Service: 5
They aren't accessible. Disabled drivers can't use the drive through screen and they refuse accomidations when paying in cash.
Wheelchair accessibility: If you are getting out to go in it's accessible to go in. However drive through check out is not accessible The drive through accessibility button is too low to reach with most cars without getting out. Making it inaccessible.
Atmosphere: 1
Food: 3
Service: 1
I do not like the touch screen when ordering in the drive thru. How many times is that cleaned? I don't want to touch everyone else's germs! Did covid not mean anything to Subway?
Atmosphere: 4
Food: 4
Service: 3
Terrible service. Mark Winkle should not be in customer service. Sandwich made wrong, and he isn’t familiar with how the kiosk in the drive through works. Sandwich falling apart and their lettuce is yellow and brown.
Atmosphere: 1
Food: 1
Service: 1
The people who work there are not sanitary! They do not change their gloves after dealing with money.
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