Arby's

336 IN-930 W, New Haven
(260) 749-8262

Recent Reviews

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Cam Burgess

Becky helped me carry my bags out in the cold when I insisted it was okay and I could take two trips. The order was ready very quickly and everything was correct, they even put all the sauces, napkins and utensils in their own bag. Overall great experience

Atmosphere: 5

Food: 5

Service: 5

Tim Kline

Ordered to go. Don't know why my order was manhandled so badly. I will not go back here. I now remeber why I havent ate here in 2 years.

Atmosphere: 1

Food: 1

Service: 1

Shawn jarrett

The employees were nice. They left the kraut off my ruben sandwich... the main ingredient lol. I'm not going back across town to fix it, I rarely eat fast food because they always mess up the orders, I should've checked before leaving.

Mike Shuman

For the most part its ok other than they keep giving me apple pies when I order cherry. Happened to many times to be accidentally. Wouldn't be so bad if I didnt hate apple pies.

Atmosphere: 3

Food: 3

Service: 4

Sherry Lowden

Love some arbys

Food: 5

Service: 4

Rachel Nally

I had a really disappointing experience at this Arby’s. I tried to use a coupon, and while I understand it wasn’t in their system, the way the situation was handled was unprofessional. The employee acted like a manager could override it, so she called the manager over — but both of them were rude from the moment they walked up. Instead of helping me figure out whether any of the other coupons on the flyer would work, they just kept repeating that I couldn’t use the one I originally showed. I wasn’t arguing, just asking a simple question. The attitude and lack of basic customer service made the whole visit uncomfortable. Definitely not the level of service I expect and won’t be returning to this location.

Atmosphere: 1

Food: 2

Service: 1

Lynda Hassen

Fast & friendly. They were not busy.

Atmosphere: 3

Food: 5

Service: 5

Hannah Arnett

The last few times we've ordered online. It's always ready on time. If not ready, it's a VERY small wait. Our order is always right and it has been fresh. Staff is nice!

Dare Truth

I waited a bit longer than usual but i also went on a busy night, typically theres very few customers inside but the employees are are all super sweet at least the night shifters (when i usally go) are and i love going here

Arlene O'Keefe

Great service. It is fast food. So food is as good as fast food gets.

Atmosphere: 4

Food: 3

Service: 5

Kurt Hutchins

They pulled us out of the drive thru with nobody behind us, waited 15 minutes for a smashed sandwich and a gyro with no sauce. So I guess the staff wanted to throw a fit because I had an online order.

E Wilson

My husband was just there to buy me a steak sandwich. This is a pitiful sandwich. Only half of it had meat and cheese.
The other half had nothing! Absolutely nothing. It was plain bread. I guess im not happy at all.

Atmosphere: 3

Food: 1

Service: 3

Glen

The food is just as bad as McDonald’s and the prices are ridiculous. Went to Arby’s for the first time in months today. I got the new steak and cheese sandwich with curly fries and a cup of cheese.
Soda was flat
Didn’t get my cheese
Wrong fries
And the sandwich was awful. The bread was chewy and the sandwich taste and smelled weird like cleaner of some kind.
Tried to call but the (children) running the place ignores phone calls apparently.
Clown show just like McDonald’s.
4/2/25 12:15pm

Atmosphere: 1

Food: 1

Service: 3

James Ball

My issue is all summed up in one employee. He could not stop talking, mostly criticising the rest of the team. If he's management, he's a bad boss. If not, even worse! I got the sense it was to stroke his own ego, which turned my stomach so fast. Otherwise it was fine, nothing spectacular, about what you'd expect from this franchise. But the incessant yapping cannot be overlooked. If they ever get rid of the world's tallest Chihuahua, I might go back.

Atmosphere: 1

Food: 3

Service: 2

Logan Fox

I grew up with Arby’s and have never had a bad experience the food is usually good and I always ring the bell when I go inside the food is always good the only thing I don’t like is that the cheese sticks have so much cheese juice which is shocker not that good unless your in to that.

Atmosphere: 5

Food: 5

Service: 4

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