I've been to multiple Thai restaurants all over Indy and surrounding counties. This is hands down the best and unbeatable customer service!
Atmosphere: 5
Food: 5
Service: 5
Dawn E
The food is normally great. However, I believe some of my food was missing. Siam Thai normally packs the containers to the top. This wasn't. There was also juice spilled in the bottom of the bag. I order delivery quite often and this was totally different. It was as if the container had been opened. Not happy. Siam needs to seal their bags with the DOORDASH seal so we know the bag wasn't tampered with. Wasted $30. Not ordering anymore.
Food: 1
Sandra Dominguez
I ordered the volcano chicken medium spicy and it was delicious, full of flavor, chicken nicely cooked. Prompt and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Dana Sowers
We absolutely love this Locally Owned Small Restaurant! Since Devour Indy was going on we decided to try Drunken Noodles this time. Our first time going here was last year during Devour Indy as well, which was also our first time trying Thai Cuisine and we got Pad Thai. The owners are very nice and friendly as well!
Atmosphere: 5
Food: 5
Service: 5
Tom
Dumplings, Thai basil stir-fry and Thai ice tea. All delicious, all excellent, exceptional service. 5 stars without question
Atmosphere: 5
Food: 5
Service: 5
DeShon Williams
So good! Wish we had one in Texas!
Atmosphere: 5
Food: 5
Service: 5
Omae wa Mou Shindeiru
Highly recommend their Basil fried rice, loved their complementary chips.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Basil Fried Rice
Joshua Thompson
I was in Plainfield for work and decided to go here for dinner and am really happy I did. The good was great and the service was top notch as well.
Atmosphere: 4
Food: 5
Service: 5
Google User
I’ve been a regular customer of Siam Thai for many months and have generally had positive experiences with both the food and service. Unfortunately, my recent experience was disappointing and raises concerns about reliability and customer communication.
I placed an online order for pickup at 4:24pm on a Wednesday. I received a confirmation stating the order would be ready by 4:50pm. When I arrived at the restaurant at that time, the door was locked and the lights were off. I wasn’t alone—others were also waiting, including another pickup customer and a couple hoping to dine in. We waited outside until well past 5:15pm, knocking and calling the restaurant multiple times without a response.
As we were leaving, we noticed the “Open” sign had just been turned on around 5:23pm. I went inside to ask about the order, only to be told it had not been started. No apology was offered for the delay or lack of communication. I was given the option to wait while it was prepared or request a refund. Given that I had already waited over 30 minutes past the promised time and the order had not yet been started, I chose the refund. As of now, I am still waiting for it to be processed.
I understand that unexpected situations can occur. However, in those cases, a brief notice on the door or a proactive message to customers with pending orders would go a long way. At minimum, an acknowledgment of the delay and a sincere apology would have helped restore trust.
I hope this feedback is taken constructively. While I’ve had good experiences here in the past, I’ll be taking a break from returning for now. For others looking for Thai food nearby, Thai Lanna in Avon provided a prompt and friendly experience just a short drive away.
I've been to multiple Thai restaurants all over Indy and surrounding counties. This is hands down the best and unbeatable customer service!
Atmosphere: 5
Food: 5
Service: 5
The food is normally great. However, I believe some of my food was missing. Siam Thai normally packs the containers to the top. This wasn't. There was also juice spilled in the bottom of the bag. I order delivery quite often and this was totally different. It was as if the container had been opened. Not happy. Siam needs to seal their bags with the DOORDASH seal so we know the bag wasn't tampered with. Wasted $30. Not ordering anymore.
Food: 1
I ordered the volcano chicken medium spicy and it was delicious, full of flavor, chicken nicely cooked. Prompt and friendly service.
Atmosphere: 5
Food: 5
Service: 5
We absolutely love this Locally Owned Small Restaurant! Since Devour Indy was going on we decided to try Drunken Noodles this time. Our first time going here was last year during Devour Indy as well, which was also our first time trying Thai Cuisine and we got Pad Thai. The owners are very nice and friendly as well!
Atmosphere: 5
Food: 5
Service: 5
Dumplings, Thai basil stir-fry and Thai ice tea. All delicious, all excellent, exceptional service.
5 stars without question
Atmosphere: 5
Food: 5
Service: 5
So good! Wish we had one in Texas!
Atmosphere: 5
Food: 5
Service: 5
Highly recommend their Basil fried rice, loved their complementary chips.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Basil Fried Rice
I was in Plainfield for work and decided to go here for dinner and am really happy I did. The good was great and the service was top notch as well.
Atmosphere: 4
Food: 5
Service: 5
I’ve been a regular customer of Siam Thai for many months and have generally had positive experiences with both the food and service. Unfortunately, my recent experience was disappointing and raises concerns about reliability and customer communication.
I placed an online order for pickup at 4:24pm on a Wednesday. I received a confirmation stating the order would be ready by 4:50pm. When I arrived at the restaurant at that time, the door was locked and the lights were off. I wasn’t alone—others were also waiting, including another pickup customer and a couple hoping to dine in. We waited outside until well past 5:15pm, knocking and calling the restaurant multiple times without a response.
As we were leaving, we noticed the “Open” sign had just been turned on around 5:23pm. I went inside to ask about the order, only to be told it had not been started. No apology was offered for the delay or lack of communication. I was given the option to wait while it was prepared or request a refund. Given that I had already waited over 30 minutes past the promised time and the order had not yet been started, I chose the refund. As of now, I am still waiting for it to be processed.
I understand that unexpected situations can occur. However, in those cases, a brief notice on the door or a proactive message to customers with pending orders would go a long way. At minimum, an acknowledgment of the delay and a sincere apology would have helped restore trust.
I hope this feedback is taken constructively. While I’ve had good experiences here in the past, I’ll be taking a break from returning for now. For others looking for Thai food nearby, Thai Lanna in Avon provided a prompt and friendly experience just a short drive away.
Best Thai food in the area
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service and foods are great.
Delightful little restaurant, very pleasing interior, clean. Hostess for pick up was very nice. Food was amazing.
Atmosphere: 5
Food: 5
Service: 5
Awesome food service
Atmosphere: 5
Food: 5
Service: 5
The food was wonderful, we had a large take out order and everything was perfect. We will definitely be ordering again!
Food: 5
Great food, very clean, very friendly.
Atmosphere: 5
Food: 5
Service: 5
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