Steak 'n Shake

6208 Cambridge Way, Plainfield
(317) 838-0280

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Recent Reviews

I haven't been inside a Steak 'n Shake in some time (maybe 5 years), but this was definitely not how it used to be. There are no servers, you order at a kiosk, have to scan a barcode at a fountain to get your drink (which wasn't exactly easy and took multiple scans to get it to work), and the food was not as good as it used to be. It took away from the experience that used it to be. It's more like a modern fast food experience like McDonald's. If that's...
So the food was a 4...but seriously? Kios ordering. Asks for a tip. Then have to scan qr code for drinks...then a loud obnoxious page for you to come get your food! WTH did i leave a tip for??
Extremely impersonal
It took over 45 minutes to get our food to come out. This is because they give priority to the drive thru customers, rather than mixing it better. Needless to say, we will be only using the drive thru moving forward. It was also very cold in the dining area, and I don't typically get cold.

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