White Castle
5070 Cambridge Way, Plainfield
(317) 837-9341
Recent Reviews
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Can't even get the amount of food correct. The night shift should probably learn how to read a screen and gain some semblance of competence. Temet Nosce. Know thyself.
Atmosphere: 1
Food: 1
Service: 1
I fell into the definition of insanity with this place. I had so many people tell me to avoid this particular location for a reason. Unfortunately I ignored all of those warnings and paid for it. Food tastes normal for this chain. But insides became outsides before the end of the night. A lot of positive reviews just for free food, don’t let it fool you. Magnesium Citrate this one.
Atmosphere: 3
Food: 1
Service: 3
The staff is told they are not allowed to ask the customers if they want sauce because they are so stingy. All the workers are incompitent and are lazy.
Atmosphere: 1
Food: 1
Service: 1
Kind, courteous, helpful. Environment was very clean and workers were efficient at their jobs.
Atmosphere: 5
Food: 5
Service: 5
I try to come when I can in the mornings at this location mainly because it's not as busy and the standards of how they operate are a lot cleaner & better then most establishments. I have consistently gone for quite sometime now. There is a man named Ben there that has some of the best customer service I've experienced in a fast food drive-thru. You can tell he carries himself well and cares to make the experience pleasant. The manager Taylor also has a smile every morning on her face. These two continue to make my morning before work amazing. Thank you Ben & Taylor.
Atmosphere: 5
Food: 5
Service: 5
The staff (a lady and young man) was so nice and very good at there job! Left very happy! Thanks!
Atmosphere: 5
Food: 5
Service: 5
The Voice Assistant was awful. Order was wrong and wouldn't end, had to ask for staff which said they would confirm at the window. Then they were running back and forth between the two windows. As long as that took, there were still two vehicles in waiting at the window. Then the wait was longer there too.
Service: 2
Great double cheeseburgers! I love them!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slider
This was my first experience being waited on at a drive-through by an AI attendant, and honestly, I didn’t like it at all. It felt cold, impersonal, and disconnected. Instead of being welcomed by a real person, it gave the clear impression that efficiency and profits matter more than people. Human interaction still matters — especially in everyday places like this — and replacing it entirely sends the wrong message. In my opinion, this direction is bad for our economy and, more importantly, bad for humanity as a whole.
That said, I do want to be fair. When we pulled up to the window, the actual team members were great. Friendly, professional, and exactly what you expect from good customer service. The people made the experience better — which honestly just proves the point. Human interaction is not just important, it is vital.
Atmosphere: 2
Food: 4
Service: 1
Much better service, and food quality, than the last time, we were there, which was about two years ago.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Did thru had an AI to order and it was absolutely awful! The employee that we were finally able to get with was wonderful and helpful! I have no desire to come here anymore because of this AI speaker
Yummy yummy yummy and excellent service too
Food: 5
Definitely not my taste.
Atmosphere: 1
Food: 1
Service: 1
This is an old favorite. We don't get the chance to eat here very often. But when we do I always buy extra to bring home!
Atmosphere: 5
Food: 5
Service: 5
Wasn't impressed just another fast food place.
Atmosphere: 3
Food: 3
Service: 4
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