Arby's
215 US-40 West, Richmond
(765) 962-2419
Recent Reviews
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The food was correct and very yummy.
Atmosphere: 5
Food: 5
Service: 5
I didn't realize at first...that I was overcharged for my food. I asked for 4 classics and that would have been $14...I was charged full price. I was home before I realized. We live 15 miles away so going back wasn't an option. Food is great.
Please don't go here! They got dinner multiple times for mice. When a store fails the inspection, does nothing and get done again there is no upkeep. Look up all the info from March and April. To think that I ate food from this location while I was pregnant makes me want to vomit.
Atmosphere: 1
Food: 1
Service: 1
I ordered the new cheese steak and it was horrible. The picture looked great, full of meat. But when I got it wasn't even close. The meat was the wrong color, there was so little meat you had to open it to see it, and it more cheese than meat to the point it look like someone threw up on bread. I could only manage to get half down and had to throw it away. The lobby was so cold I couldn't eat all my fries either. And for what I had to pay for the meal I expected to get good food. It not the first time I've gotten terrible food from Arby's. The only thing they never manage to screw up is a simple roast beef sandwich. Not goin back
Atmosphere: 1
Food: 1
Service: 4
Getting remodeled as of 5/13/25
Atmosphere: 4
Food: 4
Service: 4
The food was good. Drive Thursday was fast.
Atmosphere: 5
Food: 5
Service: 5
Never sit down and rat inside anymore. The market fresh turkey bacon ranch has always been a favorite, along with their cheese sticks. Best cheese sticks in life lol. Could be faster, the price was 32 dollars for 2 sandwiches a milk shake and a root beer, so there is that.
Atmosphere: 2
Food: 4
Service: 3
The price is really high. When I went, I went through the drive through and the manager was talking to someone on the phone, telling them they are going to get written up if they are late and then proceeded to tell this person that other people called off.. Then, after she hung up with this person, she proceeded to mock them to the other people working with her. It is very unprofessional, especially for a manager.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Beef and Cheddar, Smokehouse Brisket, Roast Beef, Roast Beef Slider, Classic Roast Beef, Smokehouse Brisket Sandwich, Chicken Bacon Swiss Sandwich, Curly Fries Large
My food came out quickly and the staff were friendly! The atmosphere was your average fast food atmosphere.
Dietary restrictions: Pescatarian options. My friend loves their fish sandwiches and recommends the one with Hawaiian rolls as buns!
Kid-friendliness: Kid friendly environment
Atmosphere: 3
Food: 5
Service: 5
Great food. Steep prices without coupons
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef, Double Roast Beef
Restaurantji Recommends
I would give it Zero stars if i could.At 3:20pm me and my 6 year old son walked in wanting french fries. The cashier nearly trampled my son as she was trying to rush out the door while putting on her jacket just so she could get a cigarette she did say sorry but as she realized she has to do her job she rudely asked me. Are you going to order food? I said yes then at the counter as I started to order she interrupted me and told me I was ordering it wrong and lectured me if I use my brain And thought about where I'm at I could clearly order it the right way. (Seeing she has little intelligence and has previous drug use in her past) i tried to hurry it along by interrupting her lecture by saying I'm kind of in a hurry she got and attitude with me Seeing the attitude I decided to leave the establishment because she would be part of making mine and my son's food... I don't wish anyone to be fired even a rude bitter person like this cashier. But I do hope the management checks her attitude. And explain to her A question answered is suffice. When she asked what I meant by " regular" fries and I answered crinkle cut there is no reason to talk down to me or give me a lecture, especially when if you Google Regular fries at arby's you get thousands of pictures of crinkle cut fries and if she wasn't rude and let me continue my order The next words out of my mouth would have been one small curly fry. Management, if the job is that complicated for her watch her
Great fish sandwich.
Atmosphere: 3
Food: 4
Service: 4
So, stopped in to get dinner with my family. Cashier was really pushy, rude, and unclean . I ordered a beef and cheddar meal double ended up with a turkey sandwich that wasn't my order. My husband ended up with hair in his sandwich which was a rueben. I would not recommend this arbys to any one. Staff especially Christopher is very rude toward customers, he should be reprimanded.
Atmosphere: 1
Food: 1
Service: 1
Very fast and friendly staff.
Food: 4
Service: 5
Recommended dishes: Roast Beef, Curly Fries Small, Double Deluxe Burger, Curly Fries Large
Employees need to learn about what is appropriate and inappropriate to discuss in front of customers.
Needs to be cleaned more often.
Atmosphere: 2
Food: 4
Service: 3
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