Dunkin'

In Pilot Travel Center, 389 Rochester Crossing Dr, Rochester
(574) 223-4280

Recent Reviews

Charlene Letourneau

Great love love love

Atmosphere: 5

Food: 5

Service: 5

Stay Frosty

This is not a “real” Dunkin, so they do NOT accept Dunkin gift cards or rewards from the Dunkin app. This is not posted anywhere in their drive thru, and the cashier rudely told me they are “owned by Pilot, and are not actually associated with Dunkin.”Terrible way to treat a customer, never coming here again!

Atmosphere: 1

Food: 1

Service: 1

Jeremiah Dossey

One of the better ones.. For sure...

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Egg and Cheese

dalton jenkinson

Staff was quick and the doughnuts were

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Daisy 0123456789

I don't know how places expect to operate with only 2 people working! Get more employees or shut down. So, tired of wasting my time at places that can't staff their business. Waited at the counter. Then overheard them say they were out of tea. Didn't even get waited on before I walked off. And I don't blame the employees because they were working. I blame the business!

Delon Furnivall

Sadly they usually have very few selections when I stop by.

Atmosphere: 4

Food: 4

Service: 4

Jack S

The girls behind the counter (One was named Jade, the other I didn’t see her name but was blonde) were so rude they made my mom cry, and when they gave us a size smaller than what we ordered, they told us that we were wrong and refused to give us the size coffee we paid for.

Atmosphere: 2

Food: 4

Service: 1

tricia confer

I don’t know the young lady’s name that took my order this morning but she had on a hoodie, looked like her hair was braided, but she was super sweet and very thoughtful. Thank you for being such an amazing

Atmosphere: 5

Food: 5

Service: 5

Damian Gohn

Got great donuts with short service times thanks!

Dawn Hair

I stood at the counter, which is inside the gas station, for at least 10 minutes. Never once was acknowledged, 2 younger girls were standing there talking, the other was grabbing a donut and rudely talking about the people on the schedule. NEVER GOT WAITED ON! I left. HORRIBLE SERVICE! Starbucks now has my business when I'm in Rochester for work. Sad....

Atmosphere: 1

Food: 1

Service: 1

Google user

6/17/23 the two girls working were goofing around, acting ridiculous. There were donuts and papers on the floor in front of display. The iced coffee I ordered was terrible. Another customer waited for a while and called out for someone to come to counter. Girls were in back, ignoring store. Awful service and dirty. Warsaw DD will be getting our business.

Amanda Coffield

The slowest Dunkin I've ever been to.

Atmosphere: 3

Food: 3

Service: 1

Shelli Ringer

Love dunkin. I'm addicted. Drive through staff are

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Donuts

davh930

6/17/23 the two girls working were goofing around, acting ridiculous. There were donuts and papers on the floor in front of display. The iced coffee I ordered was terrible. Another customer waited for a while and called out for someone to come to counter. Girls were in back, ignoring store. Awful service and dirty. Warsaw DD will be getting our business.

Atmosphere: 1

Food: 1

Service: 1

Justin Nadeau

The Employee was not working with a full deck of cards.

Load More