Restaurant was fully unprepared for a pick up order. Was called from the restaurant and informed it would take 30 minutes to get chicken dropped only to come in meal still not complete almost 40 mins later chicken still has not been dropped. Restaurant was not busy at this time of visit. All while people stand around taking no accountability just staring blankly at me. Completely unacceptable. Couldn’t even tell you whom the manager is. Took an hour from my initial order time to even get my pick up order to me and out the door.
William Bilyeu
I stopped by to pick-up meals for lunch and dinner. The food was very good.
Mike Simmons
Chicken is always dry and taste like it was cooked days earlier. That's if you can get them to take your order. This is another Salem restaurant that should cease to exist.
Bruce Troncin
Waited for about 5 minutes and nobody came one came to the counter! Couldn’t order so I left. Not my day!
Jaselinn Torez
clean fast efficient service
12eeno
Not very fresh food was given to me today. it wasn't terrible but my sandwich was just warm and the fries taste a little stale
Navies Comps
It was 8:30 pm and the doors were locked. I waited 25 minutes for my food. My fries were brown and VERY salty
Andrew Clare
They had no chicken at 8pm. I was told 25 minute wait. That's not fast food. Colonel Sanders is rolling in his grave at this franchise. I left and got chicken elsewhere.
Neil Anderson
Food and service was great. Will definitely be back. Staff was very helpful
Bad Wolf
Stopped in for lunch. The food was great. The employees and managers were very friendly and help full.
Service was terrible, made us wait for over 20 minutes for 2 pieces of chicken. The girl working the drive thru window was being very unprofessional. Wouldn't recommend this place at all.
John
Staff was very productive. Had a little bit longer of a wait due to new staff being trained but it was well worth it. Food was hot and delicious. I will be back in the near future. Thanks to the staff who are truly amazing.
jeremy Roberts
It was just okay.
Tracy Darkis
Needs new management,made a corporate complaint
Atmosphere: 1
Food: 1
Service: 1
Stephanie Barnett
I'm editing a previous review (EXTREMELY NEGATIVE) from a few years ago. This was while the buffet was still alive so it's safe to say it's pre-Covid era. The quality of food had taken a steady, sharp decline, more than inedible. Absolutely atrocious would've been an understatement!! I can remember our failed attempts that day with the hunks of potato paste and flakes trying to make them into a food our kids could consume!? The many piece free meal sent to replace the hot dumpster fire wasn't even redeemed! Flash forward to current day- my belly can't stomach fast food anymore from a few medical issues. When my family chooses the in town route, other restaurants than KFC just aren't a viable option for me. I could live off the pot pies, bowls, and concoctions I conjure with the sides to change things up. As for the testimony of an experience we had today tho. On the home front, we'd been working on a horse, a couple goats, etc with issues with the weather change. COMPLETELY FRUSTRATED!! Fast food, the solution. I pre- ordered my food online for KFC (the app is 👏🤝👌) Walk in and it's like a ghost town!?! Except for this rap music? 😩🥴 Looking around my daughter and I noticed 2 gentlemen vicariously working. 1 scrubbing stuff behind the counter, around the food, the other washing off tables and sweeping the dining area. Looking for my food, I hesitate to hear curse words from the radio, BUT I DON'T!!!? I start hear to God and the good Lord, and assume it's not used in the correct context. Sooo my daughter who's been having a trying day, begins to shuffle in the jams, strawberry of course. This younger man is listening to a hip hop song we looked up in the truck afterwards, that was called Family Man by Rare of Breed. Quite an inspirational song!! Please do not mistaken this for a religious reason or another, but that they weren't standing around on their phones, being non-productive, or even nonexistent. Very motivational. It's not often anymore you see those who TRULY are giving 110% and want to do the right thing. It says a lot for this store that at one point my dogs wouldn't eat their food! To add that my daughter has found another new Christian artist to listen to at her delicate stage in life, at an age when simply seeing grown ups listening to music about Christ being a bop as uplifting is a 100 star alone to me!!! Not once has my pot pie been burnt or nasty. My potatoes been flakes. The dogs even had the chance to taste if they're any better. Their hours are now later. The store has changed, for the better!! So in my review I felt like my negative feedback deserved to be changed to a positive. As people can, change!! Thank you KFC and these guys tonight for turning our not so wonderful night into an awesome night!!
Restaurant was fully unprepared for a pick up order. Was called from the restaurant and informed it would take 30 minutes to get chicken dropped only to come in meal still not complete almost 40 mins later chicken still has not been dropped. Restaurant was not busy at this time of visit. All while people stand around taking no accountability just staring blankly at me. Completely unacceptable. Couldn’t even tell you whom the manager is. Took an hour from my initial order time to even get my pick up order to me and out the door.
I stopped by to pick-up meals for lunch and dinner. The food was very good.
Chicken is always dry and taste like it was cooked days earlier. That's if you can get them to take your order. This is another Salem restaurant that should cease to exist.
Waited for about 5 minutes and nobody came one came to the counter! Couldn’t order so I left. Not my day!
clean fast efficient service
Not very fresh food was given to me today. it wasn't terrible but my sandwich was just warm and the fries taste a little stale
It was 8:30 pm and the doors were locked. I waited 25 minutes for my food. My fries were brown and VERY salty
They had no chicken at 8pm. I was told 25 minute wait. That's not fast food. Colonel Sanders is rolling in his grave at this franchise. I left and got chicken elsewhere.
Food and service was great. Will definitely be back. Staff was very helpful
Stopped in for lunch. The food was great. The employees and managers were very friendly and help full.
Restaurantji Recommends
Service was terrible, made us wait for over 20 minutes for 2 pieces of chicken. The girl working the drive thru window was being very unprofessional. Wouldn't recommend this place at all.
Staff was very productive. Had a little bit longer of a wait due to new staff being trained but it was well worth it. Food was hot and delicious. I will be back in the near future. Thanks to the staff who are truly amazing.
It was just okay.
Needs new management,made a corporate complaint
Atmosphere: 1
Food: 1
Service: 1
I'm editing a previous review (EXTREMELY NEGATIVE) from a few years ago. This was while the buffet was still alive so it's safe to say it's pre-Covid era. The quality of food had taken a steady, sharp decline, more than inedible. Absolutely atrocious would've been an understatement!! I can remember our failed attempts that day with the hunks of potato paste and flakes trying to make them into a food our kids could consume!? The many piece free meal sent to replace the hot dumpster fire wasn't even redeemed!
Flash forward to current day- my belly can't stomach fast food anymore from a few medical issues. When my family chooses the in town route, other restaurants than KFC just aren't a viable option for me. I could live off the pot pies, bowls, and concoctions I conjure with the sides to change things up. As for the testimony of an experience we had today tho. On the home front, we'd been working on a horse, a couple goats, etc with issues with the weather change. COMPLETELY FRUSTRATED!! Fast food, the solution. I pre- ordered my food online for KFC (the app is 👏🤝👌) Walk in and it's like a ghost town!?! Except for this rap music? 😩🥴 Looking around my daughter and I noticed 2 gentlemen vicariously working. 1 scrubbing stuff behind the counter, around the food, the other washing off tables and sweeping the dining area. Looking for my food, I hesitate to hear curse words from the radio, BUT I DON'T!!!? I start hear to God and the good Lord, and assume it's not used in the correct context. Sooo my daughter who's been having a trying day, begins to shuffle in the jams, strawberry of course. This younger man is listening to a hip hop song we looked up in the truck afterwards, that was called Family Man by Rare of Breed. Quite an inspirational song!! Please do not mistaken this for a religious reason or another, but that they weren't standing around on their phones, being non-productive, or even nonexistent. Very motivational. It's not often anymore you see those who TRULY are giving 110% and want to do the right thing. It says a lot for this store that at one point my dogs wouldn't eat their food! To add that my daughter has found another new Christian artist to listen to at her delicate stage in life, at an age when simply seeing grown ups listening to music about Christ being a bop as uplifting is a 100 star alone to me!!! Not once has my pot pie been burnt or nasty. My potatoes been flakes. The dogs even had the chance to taste if they're any better. Their hours are now later. The store has changed, for the better!! So in my review I felt like my negative feedback deserved to be changed to a positive. As people can, change!! Thank you KFC and these guys tonight for turning our not so wonderful night into an awesome night!!
Atmosphere: 5
Food: 5
Service: 5
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