I made a purchase on 1-22-2025 at around 7:30 pm or so they took roughly 40 minutes to bring my order out my order was $82 I ordered 2 -12 piece family meals and then the 1 family chicken was not cooked completely it was still raw and I didnt get my sides for both family meals and not to mention when I arrived at the drive through they told me that the fryers was down for cleaning and that it would be around 20 minutes and it was over 40 minutes and then got it home and it was raw I called the store and I spoke to the manager and she stated she would Wright my name down for the replacement order I had to go out of town for a family emergency and so when I returned to salem on 01-31-2025 I went went back to the kfc I and I told them I was their to get my replacement I was called a lier and that they dont believe I spoke to anyone about it and I even showed them my receipt they said they dont replacement big orders but that is ok because I will be speaking with Chris the c.e.o this evening for yum and I will be speaking to Mrs alice both of witch are very nice people I know them personally I am very disappointed in the customer service and the sad thing was the general manager was their this evening after she started a huge argument about how she didnt believe me I stated that is ok I will be speaking with both of the franchise owners and she said if you know them then who are they I stated you should know them and she said well I will replace your chicken at that point I didnt want anything she had after being called a lier.
Atmosphere: 1
Food: 1
Service: 1
James Haynes
You guys suck
Mike Bierbaum
Best KFC i have been to in a long time
Food: 5
Service: 5
Adam
Came in tonight 12-23-25. The staff was very friendly and very professional. My food was out within a few mins. The girl takeing my order said this was her first day. She did a wonderful job. My food was nice and hot and my wife was very satisfied with her pot pie. We called a few before we got here to see if they could make her a fresh pot pie and they did not disappoint. My hot wings were nice and fresh as well as my wedges. I will 100% be back to this location. Thank you to the 2 lady’s and 2 guys working tonight you did an awesome job.
Atmosphere: 5
Food: 5
Service: 5
Aaron Baker
I ordered takeout for 7:15 at 7:00pm. I arrived at 7:20 and when I walked in it sounded like they forgot about the order and wasn't started on it. I had to wait till 7:38 to get the order.
Atmosphere: 1
Food: 2
Service: 1
Misty Walton
Service was excellent. Food was delicious 😋
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cole Slaw, Famous Bowl
K Lanes
Stopped in for Lunch. The staff was very friendly and the cashier had a lot of knowledge about the menu. Also Would like to thank the cashier for helping me decide on the tenders they were delicious.
Atmosphere: 5
Food: 5
Service: 5
John Terrell
This place gets no stars from me was in there on 9/12/25 around 720ish pm and was told the managers was getting mad that I was talking every time I go there it's at least a hour wait time on chicken strips welcome to the home of the slow food
Alpha Panda
Must eat here if you visit Salem. A+
Atmosphere: 5
Food: 5
Service: 5
Richard Fess
Pitiful! Hour to get food, then the food isn't even right?? The entire management team needs to be fired. Absolutely horrible place, do not stop here.
Was there at 10:00pm on august 26th 2025 and was only one person working. She did an amazing job. Food was fantastic
Atmosphere: 5
Food: 5
Service: 5
Bryen Kemp (BlazingBrad421)
Showed up an hour till close and there’s apparently no chicken thawed out.
Atmosphere: 1
Food: 1
Service: 1
Andrew Fult
I’d have to get the food first. Both times I’ve been here during the past week have been AWFUL. It’s been over half an hour every time, instead of taking care of current customers that you’ve got let’s take more cars and forget about all of them. I’ve waited an hour for food along with 5 drive through customers. Here’s a picture of my food!
Atmosphere: 1
Food: 1
Service: 1
Todd Montgomery
I miss work today because I ate there yesterday. The food was moderate at best and today I woke up with a horrible stomach ache and can’t shake it and useing the bathroom every ten minutes and I know it’s the kfc because that’s all I ate yesterday
Atmosphere: 1
Food: 1
Service: 1
Kaitlynn Taylor
Restaurant was fully unprepared for a pick up order. Was called from the restaurant and informed it would take 30 minutes to get chicken dropped only to come in meal still not complete almost 40 mins later chicken still has not been dropped. Restaurant was not busy at this time of visit. All while people stand around taking no accountability just staring blankly at me. Completely unacceptable. Couldn’t even tell you whom the manager is. Took an hour from my initial order time to even get my pick up order to me and out the door.
I made a purchase on 1-22-2025 at around 7:30 pm or so they took roughly 40 minutes to bring my order out my order was $82 I ordered 2 -12 piece family meals and then the 1 family chicken was not cooked completely it was still raw and I didnt get my sides for both family meals and not to mention when I arrived at the drive through they told me that the fryers was down for cleaning and that it would be around 20 minutes and it was over 40 minutes and then got it home and it was raw I called the store and I spoke to the manager and she stated she would Wright my name down for the replacement order I had to go out of town for a family emergency and so when I returned to salem on 01-31-2025 I went went back to the kfc I and I told them I was their to get my replacement I was called a lier and that they dont believe I spoke to anyone about it and I even showed them my receipt they said they dont replacement big orders but that is ok because I will be speaking with Chris the c.e.o this evening for yum and I will be speaking to Mrs alice both of witch are very nice people I know them personally I am very disappointed in the customer service and the sad thing was the general manager was their this evening after she started a huge argument about how she didnt believe me I stated that is ok I will be speaking with both of the franchise owners and she said if you know them then who are they I stated you should know them and she said well I will replace your chicken at that point I didnt want anything she had after being called a lier.
Atmosphere: 1
Food: 1
Service: 1
You guys suck
Best KFC i have been to in a long time
Food: 5
Service: 5
Came in tonight 12-23-25. The staff was very friendly and very professional. My food was out within a few mins. The girl takeing my order said this was her first day. She did a wonderful job. My food was nice and hot and my wife was very satisfied with her pot pie. We called a few before we got here to see if they could make her a fresh pot pie and they did not disappoint. My hot wings were nice and fresh as well as my wedges. I will 100% be back to this location. Thank you to the 2 lady’s and 2 guys working tonight you did an awesome job.
Atmosphere: 5
Food: 5
Service: 5
I ordered takeout for 7:15 at 7:00pm. I arrived at 7:20 and when I walked in it sounded like they forgot about the order and wasn't started on it. I had to wait till 7:38 to get the order.
Atmosphere: 1
Food: 2
Service: 1
Service was excellent. Food was delicious 😋
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cole Slaw, Famous Bowl
Stopped in for Lunch. The staff was very friendly and the cashier had a lot of knowledge about the menu. Also Would like to thank the cashier for helping me decide on the tenders they were delicious.
Atmosphere: 5
Food: 5
Service: 5
This place gets no stars from me was in there on 9/12/25 around 720ish pm and was told the managers was getting mad that I was talking every time I go there it's at least a hour wait time on chicken strips welcome to the home of the slow food
Must eat here if you visit Salem. A+
Atmosphere: 5
Food: 5
Service: 5
Pitiful! Hour to get food, then the food isn't even right?? The entire management team needs to be fired. Absolutely horrible place, do not stop here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was there at 10:00pm on august 26th 2025 and was only one person working. She did an amazing job. Food was fantastic
Atmosphere: 5
Food: 5
Service: 5
Showed up an hour till close and there’s apparently no chicken thawed out.
Atmosphere: 1
Food: 1
Service: 1
I’d have to get the food first. Both times I’ve been here during the past week have been AWFUL. It’s been over half an hour every time, instead of taking care of current customers that you’ve got let’s take more cars and forget about all of them. I’ve waited an hour for food along with 5 drive through customers. Here’s a picture of my food!
Atmosphere: 1
Food: 1
Service: 1
I miss work today because I ate there yesterday. The food was moderate at best and today I woke up with a horrible stomach ache and can’t shake it and useing the bathroom every ten minutes and I know it’s the kfc because that’s all I ate yesterday
Atmosphere: 1
Food: 1
Service: 1
Restaurant was fully unprepared for a pick up order. Was called from the restaurant and informed it would take 30 minutes to get chicken dropped only to come in meal still not complete almost 40 mins later chicken still has not been dropped. Restaurant was not busy at this time of visit. All while people stand around taking no accountability just staring blankly at me. Completely unacceptable. Couldn’t even tell you whom the manager is. Took an hour from my initial order time to even get my pick up order to me and out the door.
Atmosphere: 1
Food: 1
Service: 1
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