Aurelio's Pizza of Schererville

Ordered pizza at 5:25. Was told it would be ready in 30-35. Arrived at 6:05, gave my name & was told it would be a couple minutes. 10 minutes later asked again & was told the same thing. 6:30 now & was told quote ‘we don’t know when your pizza will be ready’ end quote. This was happening to a lot of customers. Many asked for refunds, as did I never to return.

We had booked a party of 30 at least 1 month prior and called to verify reservations 3-5 days prior to and Aurelio's confirmed. On day of, room was dirty, not set up, chairs everywhere, staff didn't know about the party, etc. and while the waitress and waiter felt bad about what happened, store manager did not care. Ultimately everything worked out but nobody even ran a vacuum over the carpeting to make it presentable. NOT UP TO THE CHAIN'S STANDARDS!

Atmosphere: 1

Food: 3

Service: 4

An old school pizza joint. It's probably been there since the 50s or 60s. Food was decent, service was stellar! I really like that they put the pizza on a grill rack so it doesn't get soggy.

Atmosphere: 2

Food: 4

Service: 5

Best Aurelio's in the area hands down. Wonderful place to eat in with great service and relaxed atmosphere. Great for small or large groups and any age level.

Atmosphere: 5

Food: 5

Service: 5

I'm really sad to give this review, because Aurelios has been a family favorite for decades.
This was our first visit to this location and unfortunately it was not a pleasant experience.
My daughter booked the party from out of state so unfortunately it was booked site unseen.
She booked the party room for 29 people for my grandson's wedding rehearsal dinner.

First and foremost, the pizza was excellent as always and our waitress truly did their best to accommodate BUT...

This establishment was severely understaffed. We had one waitress for 29 people and it might have taken 30 min for everyone to have gotten their first drink order in, and any refills there after took a lot of time. Not to mention the only food brought out quite late it seemed. It was the salad and garlic bread and rolls for beef sandwiches in that came out first. So the rolls were cold before the meat came out.

Finally the pasta and roast beef arrived it was cold, but everyone was so hungry and had waited so long, my daughter didnt want to do anything about it, but it did taste good. the pizza was perfect!
.
The party room was musty smelling and the high chairs were dirty as well as the floor. especially the step area. One of the food set up areas was loaded with boxes and 'stuff' and stacked chairs so it looked like we were hosting a party in someone's storage room in that area.

The seating was one very large L shaped seating area along with 3 other tables that seated 2, 4 and 4. The L shape was a bench seating area and the other 3 tables were so cramped, so it was very awkward and uncomfortable! So very cramped for about 15 people to get in and out of their seats to dish up their plates, so my two daughters started serving everyone. It was quite a bad experience to say the least.

This location should not be offering this 'party room' as an option especially for a group of this size with one waitress. Very disappointing.

Now to our waitress' credit she really tried so hard, she was also waiting on the regular restaurant patrons at this time. She accommodated the best she could. It was definitely not her fault.

My son in law tried to get the manager to help but he said there's nothing he could do, they were understaffed.

Atmosphere: 1

Food: 4

Service: 2

Amazing pizza !! A must every time I am able to get near one!!

Excellent food with great customer service!!

Atmosphere: 5

Food: 5

Service: 5

Ordered carry out for dinner. We love aurelios. But, today, something was waaaaay off. Crust was wrong. Ingredients tasted a bit, off.... not sure. But it wasnt aurelios.... big miss tonight.

Atmosphere: 5

Food: 2

Service: 5

I loved this pizzeria! Small and quaint. This was an amazing pizza! There was a good ratio of ingredients on the pizza. The sauce was sweet forward. The cheese was just the right amount of stringy and almost not greasy. Crust was firm, yet light and airy.

Atmosphere: 5

Food: 5

Service: 5

So I came in and the host was a rude. But Missy is the best waitress here. She made up for the host not only being rude to me but my kids also. I come here faithfully every Saturday. My order was a little difficult bc I like my food a certain way, but she made sure it came out perfect. She also kept checking on us to see if we needed anything which I love. She has such a positive attitude. The food was amazing tonight!!

Atmosphere: 5

Food: 5

Service: 5

7 of us arrived for dinner. We were told it was a 2 hour wait even though there was an empty table for 8, and an empty room available. It'll be a LONG time before we go back.

Atmosphere: 4

Food: 1

Service: 1

Very friendly staff. They make the best thin crust pepperoni & green olive pizza.

Atmosphere: 5

Food: 5

Service: 5

The best Aurelios out of them all! It is well worth waiting until they open at 4pm because the pizza here is always exactly as it should be. I can't say that about the other locations.

Always top of the line service and pizza. You have to order #23 on the menu, a "Super Six". The benchmark of pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 12 Pepperoni and Sausage, Small Antipasto Salad

Finally getting better. Really enjoyed the last pizza

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sausage and Cheese with Half Mushrooms, Small Antipasto Salad