With the service I received today.I really hope freaky fast is no longer part of your logo. If so it is a misnomer. We ordered ahead, and I still had to wait. And with sadness, the boy at the window did not even say thank you or barely any words. I know life is changing and with that.Why can't customer service be better instead of worse.
Michelle
I frequent this establishment on a weekly basis and quality of preparation of sandwiches is significantly going downhill. From opening up a sandwich with the wrapper of the cheese still attached to the inside of the sandwich, to meat being very sparse and not evenly distributed in the sandwich, to tomatoes being added when asked without. I think maybe freaky fast should be slowed down and quality should be increased!
Lee Katsiris
Delicious and quick. You guys always come through!🙃
Jordan Hayslett
Don't know if it's new management but they are skimping on the size of the sandwiches
Barry Morris
They also had an excellent delivery guy. Mature, handsome, and professional.
James Pullen
Amazing customer service!! Destiny went above and beyond to help me today. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Logan's Love - Logan Speaks
Thank you to Schererville Jimmy John’s for your love and support at our Autism Walk. Your sponsorship was greatly appreciated!
Ashley Foster
They had no delivery drivers so they used Uber eats. I now have no food and I'm out 40 dollars because I don't have an Uber eats account and cannot try to contact the driver that claimed to deliver it. And the girl on the phone said there is nothing that can be done that I have to contact Uber eats, when I didn't order through that app in the first place they were the ones to set up that delivery. The child on the phone told me she was sorry and she can't do anything about it. I had to request a manager call me. Never again. If I wanted it through Uber eats or doordash I would've ordered it that way, I Don't even have an Uber eats account to call them with. Apparently customer service training is not important.
Armando Colunga
Still a great tasting sandwich, wish they brought back sprouts tgey are great on their turkey sandwich ?
Atmosphere: 5
Food: 5
Service: 5
Karen Gwynne
When I get home late and don't feel like cooking, this is our go-to and the one on the corner of Rt30 & Rt41 is outstanding. They are always fast, always good and the employees and drivers there are always friendly and accomdating! Recommend!
They must train their employees how to count change my bill was$ 11.22 I gave her $11.27 and she gave me four pennies back
Atmosphere: 2
Food: 5
Service: 1
Cameron Cash
I'm often forced to get Jimmy John's delivered at work due to my busy schedule. I regret this decision more often than not. First, deliveries often take around 40-50 minutes. So much for "Freaky Fast." Second, my order is almost never correct. 80% of the time when I order additional meat, it's not on the sandwich. Straws, mustard packets, etc., all of the extras, forget it. On top of all that, my last few sandwiches have been under an inch thick. It's not enough to fill me for the remaining 3-4 hours of my work day. This place needs to get it together. It's rough. Oh, and before I stop, let's not forget that the prices have increased regularly. I'm paying around $21 for a bare-bones sandwich, chips, and a drink with tip. To make matters worse, the drivers don't get the delivery fee. I can't imagine why not. So add that to the list of poor and deceptive business practices.
Food: 1
Service: 1
Kay M.
I ordered a free sandwich for my birthday, a new cookie, and tipped as if my sandwich wasn't free for the delivery driver.The order apparently took a half hour to make and I have no idea how long to deliver because the app was not updated to tell me that my order had arrived. Our apartment buildings have locked doors and the order was left outside on the porch in the rain indefinitely. The bag was wet. So I guess I've got to decide if this is worth eating or not when I don't have a lot of lunch options (which is why I ordered in the first place) to have instead.Extremely disappointed that there was zero communication on this one until I called the store after an hour to then be told it was delivered. Guess I need a new lunch delivery place from now on.
Nancy Frigo
Just had a awesome healthy sandwich from there to stay on my weight loss goal this month!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Haist
Staff was awesome in helping correct a mistake in my ordering
Dietary restrictions: Tons of modifications available
With the service I received today.I really hope freaky fast is no longer part of your logo. If so it is a misnomer. We ordered ahead, and I still had to wait. And with sadness, the boy at the window did not even say thank you or barely any words. I know life is changing and with that.Why can't customer service be better instead of worse.
I frequent this establishment on a weekly basis and quality of preparation of sandwiches is significantly going downhill. From opening up a sandwich with the wrapper of the cheese still attached to the inside of the sandwich, to meat being very sparse and not evenly distributed in the sandwich, to tomatoes being added when asked without. I think maybe freaky fast should be slowed down and quality should be increased!
Delicious and quick. You guys always come through!🙃
Don't know if it's new management but they are skimping on the size of the sandwiches
They also had an excellent delivery guy. Mature, handsome, and professional.
Amazing customer service!! Destiny went above and beyond to help me today. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Thank you to Schererville Jimmy John’s for your love and support at our Autism Walk. Your sponsorship was greatly appreciated!
They had no delivery drivers so they used Uber eats. I now have no food and I'm out 40 dollars because I don't have an Uber eats account and cannot try to contact the driver that claimed to deliver it. And the girl on the phone said there is nothing that can be done that I have to contact Uber eats, when I didn't order through that app in the first place they were the ones to set up that delivery. The child on the phone told me she was sorry and she can't do anything about it. I had to request a manager call me. Never again. If I wanted it through Uber eats or doordash I would've ordered it that way, I Don't even have an Uber eats account to call them with. Apparently customer service training is not important.
Still a great tasting sandwich, wish they brought back sprouts tgey are great on their turkey sandwich ?
Atmosphere: 5
Food: 5
Service: 5
When I get home late and don't feel like cooking, this is our go-to and the one on the corner of Rt30 & Rt41 is outstanding. They are always fast, always good and the employees and drivers there are always friendly and accomdating! Recommend!
Food: 5
Service: 5
Restaurantji Recommends
They must train their employees how to count change my bill was$ 11.22 I gave her $11.27 and she gave me four pennies back
Atmosphere: 2
Food: 5
Service: 1
I'm often forced to get Jimmy John's delivered at work due to my busy schedule. I regret this decision more often than not. First, deliveries often take around 40-50 minutes. So much for "Freaky Fast." Second, my order is almost never correct. 80% of the time when I order additional meat, it's not on the sandwich. Straws, mustard packets, etc., all of the extras, forget it. On top of all that, my last few sandwiches have been under an inch thick. It's not enough to fill me for the remaining 3-4 hours of my work day. This place needs to get it together. It's rough. Oh, and before I stop, let's not forget that the prices have increased regularly. I'm paying around $21 for a bare-bones sandwich, chips, and a drink with tip. To make matters worse, the drivers don't get the delivery fee. I can't imagine why not. So add that to the list of poor and deceptive business practices.
Food: 1
Service: 1
I ordered a free sandwich for my birthday, a new cookie, and tipped as if my sandwich wasn't free for the delivery driver.The order apparently took a half hour to make and I have no idea how long to deliver because the app was not updated to tell me that my order had arrived. Our apartment buildings have locked doors and the order was left outside on the porch in the rain indefinitely. The bag was wet. So I guess I've got to decide if this is worth eating or not when I don't have a lot of lunch options (which is why I ordered in the first place) to have instead.Extremely disappointed that there was zero communication on this one until I called the store after an hour to then be told it was delivered. Guess I need a new lunch delivery place from now on.
Just had a awesome healthy sandwich from there to stay on my weight loss goal this month!
Atmosphere: 5
Food: 5
Service: 5
Staff was awesome in helping correct a mistake in my ordering
Dietary restrictions: Tons of modifications available
Atmosphere: 5
Food: 5
Service: 5
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