McAlister's Deli

I’ve been calling for 3 days to try to some resolution abojt my order not being delivered to me. They don’t answer the phone but they have the audacity to be open…. Why would you have an open establishment and no phone line ??????? Never placing an order here again

Service: 1

My first experience with McAlisters was in Merrillville and it was so great. Then I found out there was this one, much closer to where I live and I couldn't wait.

I have now been here three times over the span of maybe 8 months and the service has been the same each time. The people behind the counter seem bothered that you're there, and act like you're interrupting their hang out. and they're very unfriendly.

This most recent visit the portions have shrunken severely and the prices have went up (which is expected these days unfortunately) however I was met with the same attitude when I arrived. In the middle of ordering the girl kept turning around to talk to the girl in the kitchen about her order and how she wanted it (I'm assuming she was getting food made for her for her break or something). Every time she asked me a question and I started to answer she would turn and answer their questions about her order and then she'd ask me to repeat myself. She also wore her air pods and couldn't hear me well, which was just a side frustration. I stayed polite, because even tho it's frustrating Im not trying to be confrontational.

After all of this, we finally got our food and my sandwich was the size of maybe 2 pickle spears. Lol. The total for the meal pictured (times two) was $38.

Will probably stop giving this location my money and save it for a trip to Merrillville.

Atmosphere: 1

Food: 2

Service: 1

We had a wonderful experience. Food was very good and the service was the best we've ever seen. The employee’s went above and beyond and out of their ways to serve us and make our visit the best. We will be returning again in the future!

Food: 5

Service: 5

Recommended dishes: Reuben

Always a very pleasant experience. Great staff. Extremely friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Reuben, Wrap, Baked Potato, Potato Salad

Good food at a decent price. However, staff have a tendency to ignore customers who walk in and chat amongst themselves. Honestly, seems rather unprofessional and lazy. Take that as you will if you're dining in or picking up. C grade.

Atmosphere: 3

Food: 3

Service: 2

The young women working there were friendly and had great customer service

Atmosphere: 5

Food: 5

Service: 5

Great food and staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Salads, Baked Potato

Staff was friendly, food came out quick, but it wasn't "big portions," like they advertise. I think there was more tomato than chicken salad on my sandwich. Mac and cheese was ok. Brownie was good.

Wheelchair accessibility: There is a big ramp area, but the doors are not automatic. Good space inside, and accessible tables

Atmosphere: 3

Food: 1

Service: 4

Chicken and dumplings soup very watery.

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Sandwich, Salads, Baked Potato

Service is terrible. You wait 20 minutes for a sandwich and the place isn’t even busy. Meanwhile all you see are the workers socializing and no send of urgency when there’s a line of people waiting to pick up their order.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Wrap

they never let me down

Atmosphere: 5

Food: 5

Service: 5

My family and I order here all the time and the service is always great. I just left there a few minutes ago and had they are so friendly and courteous. The manager was professional. (If she's not she should be) The staff was so sweet. Its hard to find good customer service, especially with younger kids. Keep up the good work.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Salads, Baked Potato

Food was delicious until it was time for my dessert

Shout out to the work crew.. from the cashier, to the Supervisor, to the chefs ?‍? in the back!
I came in on Thursday 8-22-24 @12:10pm.
The cashier STARMONE( from the receipt) was so sweet and polite. To the lady who was passing out the food (I believe she was the Supervisor) and if not needs to be promoted to one!!! She needs to be commended on her work ethic and the tone set in the workplace. Normally during rush hour lunches, you can see frustration and staff being overwhelmed, but no, not here. I watched how everything was running so smoothly. She spoke with everyone including her coworkers with a smile and respect.She is a GREAT EXAMPLE on how a leader and customer service should be!!!
You have gained a loyal customer!

God bless you all!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Salads

Good fresh food and amazing customer service

Atmosphere: 5

Food: 5

Service: 5