Hadn't had white castle in probably fifteen years.This was the worst service wife had a gift card.When did twenty five minutes in the drive through the burgers or cold?And soggy fries were cold very disappointed.Obviously by the time you get your food you don't feel like going back in and waiting on another 20 minutes. As your famished, ready-to-eat, but what do you expect the White Castle?
Atmosphere: 2
Food: 1
Service: 1
John Peters
Don't like ordering with the AI. Never get order correct.
Atmosphere: 4
Food: 4
Service: 5
Abe Martinez
Great White Castle location. We got that crave box and it didn’t disappoint. The side of cheese fries weren’t great but it was New Year’s Eve so not too mad about it.
Atmosphere: 5
Food: 4
Service: 5
Bonnie Bruce
They were busy but that white castle has always been our favorite for lunch ..very clean tables and super nice service 👌 with a smile 😃
Atmosphere: 5
Food: 4
Service: 5
Paige Erickson
The AI ordering system in drive thru sucks
carollS4601OL
We waited and waited..we were the only ones in line for a while. We thought the burgers would be nice and hot after waiting sooo long. They were not hot..they were dried out and tasteless. Many times we've come here and the food has not been very good. The cooks seem very incompetent. I really believe you need to hire better people who are willing to do the job. This kind of service is really hurting the White Castle brand that has been around for so long.
J. Marie
This service here for an Uber Eats pickup is horribly slow. First of all, it takes forever to be acknowledged and then even after you are, it takes them forever to get to preparing the order i'm completing it even when it's not that busy. They are as slow as snails and have mastered the art of wasting your time.
After the girl finally finished the drinks and it took a very long time to complete just two drinks after the food had been given to me, she was literally going to poke a hole in the bag to shove the straws in there. I'm sure the customer would have felt really secure with a hole in the bag when it arrived. I told her no, grabbed the straws and put them in the cup holder with the drinks. Common sense is needed at this restaurant.
Jolie Daugherty
I did a delivery of food from here while my car was in the shop. Though my delivery driver was fabulous, I have seen some things!!! I am so grateful for their anti-crackhead packaging of the food and drink so that you know you got what they put out for delivery. Nice job!!!
Food: 5
Service: 5
Michelle Szilagyi
Three times they gave me the wrong order.... THREE
I couldn’t even give the FOOD a review bc I couldn’t order while 2 ladies talked while I stood there and waited one even said hi while she was cleaning the the floor and couldn’t even take my order!!! The other woman looked like a manger bravo lady you suck at what you do!!! Customers are waiting for food and you look right at me and don’t even acknowledge me never again! Ran by piss poor management while the one kid was cooking! What a shame
Peter Rekitzke
The girl behind the counter was great..
LaLa Washington
Night shift is the bomb diggity
jsuzy
Nothing like a side of hair in your cheese fries, not getting any sauces with your chicken rings and cheese sticks...im done with this location
D W
The customer service was not the greatest it's saying the store the employees were either tired or just didn't want to be there. The fries were old and cold. The burgers had pickles on them after I clearly asked not to put them on it.
Hadn't had white castle in probably fifteen years.This was the worst service wife had a gift card.When did twenty five minutes in the drive through the burgers or cold?And soggy fries were cold very disappointed.Obviously by the time you get your food you don't feel like going back in and waiting on another 20 minutes. As your famished, ready-to-eat, but what do you expect the White Castle?
Atmosphere: 2
Food: 1
Service: 1
Don't like ordering with the AI. Never get order correct.
Atmosphere: 4
Food: 4
Service: 5
Great White Castle location. We got that crave box and it didn’t disappoint. The side of cheese fries weren’t great but it was New Year’s Eve so not too mad about it.
Atmosphere: 5
Food: 4
Service: 5
They were busy but that white castle has always been our favorite for lunch ..very clean tables and super nice service 👌 with a smile 😃
Atmosphere: 5
Food: 4
Service: 5
The AI ordering system in drive thru sucks
We waited and waited..we were the only ones in line for a while. We thought the burgers would be nice and hot after waiting sooo long. They were not hot..they were dried out and tasteless. Many times we've come here and the food has not been very good. The cooks seem very incompetent. I really believe you need to hire better people who are willing to do the job. This kind of service is really hurting the White Castle brand that has been around for so long.
This service here for an Uber Eats pickup is horribly slow. First of all, it takes forever to be acknowledged and then even after you are, it takes them forever to get to preparing the order i'm completing it even when it's not that busy. They are as slow as snails and have mastered the art of wasting your time.
After the girl finally finished the drinks and it took a very long time to complete just two drinks after the food had been given to me, she was literally going to poke a hole in the bag to shove the straws in there. I'm sure the customer would have felt really secure with a hole in the bag when it arrived. I told her no, grabbed the straws and put them in the cup holder with the drinks. Common sense is needed at this restaurant.
I did a delivery of food from here while my car was in the shop. Though my delivery driver was fabulous, I have seen some things!!! I am so grateful for their anti-crackhead packaging of the food and drink so that you know you got what they put out for delivery. Nice job!!!
Food: 5
Service: 5
Three times they gave me the wrong order.... THREE
Atmosphere: 1
Food: 1
Service: 1
Bread was stale.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
I couldn’t even give the FOOD a review bc I couldn’t order while 2 ladies talked while I stood there and waited one even said hi while she was cleaning the the floor and couldn’t even take my order!!! The other woman looked like a manger bravo lady you suck at what you do!!! Customers are waiting for food and you look right at me and don’t even acknowledge me never again! Ran by piss poor management while the one kid was cooking! What a shame
The girl behind the counter was great..
Night shift is the bomb diggity
Nothing like a side of hair in your cheese fries, not getting any sauces with your chicken rings and cheese sticks...im done with this location
The customer service was not the greatest it's saying the store the employees were either tired or just didn't want to be there. The fries were old and cold. The burgers had pickles on them after I clearly asked not to put them on it.
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