I ordered a chicken sandwich, nuggets, fries, and gravy. The chicken was hot and fresh, and the gravy was up to standard. The sandwich lacked enough sauce, and the fries, while decent in taste, were not fresh and didn’t even fill the container.
I tried to order sweet tea from the kiosk, but only fountain tea was available—no brewed sweet tea despite the kiosk listing it. I really dislike the preservatives and taste of fountain tea, so this was a letdown.
From a distance, the dining area looked okay. But upon closer inspection—while trying to find a clean table to sit at—I noticed many tables had crumbs, and there was a spilled drink (looked like water) in the middle of the floor that no one had addressed.
Early during my visit, several employees were standing in the back talking, while one young man in a red shirt—with a long chin beard—was clearly working hard to prepare food and keep things moving. He deserves recognition. The front counter employee wasn’t present for much of my visit but was friendly and attentive when two older gentlemen came in. Still, she did not offered them the $1 coupon book.
By the time I left, five staff members were actively working, which was encouraging. That said, KFC would benefit greatly from training their customer-facing staff to adopt more consistent, courteous language like what Chick-fil-A uses. Small things like a proactive greeting or saying “My pleasure” help shape the customer experience.
Shelbyville is my hometown. I don’t expect perfection, but I do expect clean tables, attention to detail, and professional customer service—especially when dining in.
Atmosphere: 3
Food: 4
Service: 4
TheTylerman29
Expensive. Not Always fresh. Can't get order right even if it's ordered in advance. I'm patient. I'll wait a while for good correct food, but to wait a while for so so food and not even get my entire order is bad business.
Atmosphere: 1
Food: 3
Service: 2
Rose
1st pot pie had several hairs in it from someone's beard. 2nd pot pie to replace first one the vegetables were still raw the chicken was undercooked. The register person said when one order comes out we will take your order. The guy didn't even apologize for the hairs in the pot pie. Said it would be about 5 minutes for the replacement pot pie and it was 10 minutes. It was an overall terrible experience. We expected better food and experience considering the price we paid for 3 people. The floors and tables were absolutely disgusting. They need to learn how to mop and sweep and clean off tables. They didn't make Col. Sanders proud. We won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Isaiha Spurlock
Floors are black! Gross gross ! No bugs! But floors looks like they don't know how to mop
Atmosphere: 1
Food: 5
Service: 5
Kelly myers
Attempted to order the 6 piece chicken+6 piece tenders meal deal for $30. Was told they don't offer that. After talking with corporate, Josh called and insisted that is not something they offer. A few minutes later, Josh called again, he said that is on the menu, he apologized and said we could come in for a free meal. The food was not good, I didn't want a free meal, I want a refund!!
Food: 1
Service: 1
Angelee Hayworth
My sprite and my mom's Dr pepper tasted like carbon
Atmosphere: 4
Food: 2
Service: 5
L. Walters
Tonight I spent 35.00 on three famous bowls and some new potato balls (didn't receive), 4 biscuits, large Pepsi, small slaw. The food was the most disgusting KFC I have ever attempted to eat. The four small pieces of chicken in the bowl was just gross beyond words. I cannot believe this place still exist by just sampling the few items I purchased. Never again, waisted money and my time.
Pat Blocher
Hot fresh food served with a smile by Barbara! Restaurant clean, lots of parking areas.
False advertising. They show their chicken bowl with plenty of sauce on the chicken and its barley got any and when u ask they say i will see what i can do then still doesn't do anything. These companies are stingy for the prices they charge. Will not be back to this one.
Atmosphere: 1
Food: 1
Service: 1
Jerry Coffey
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries, Cole Slaw
Jacob Robinson
Bad service, had to wait to get anything. My order was incorrect. The dining area is disgusting.
Atmosphere: 1
Food: 1
Service: 1
glenn richards
Its sad because I have to drive over 30 miles to go get it and back home. They have closed every close KFC near me after they got rid of their surplus ran out.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken, Gravy
Jennifer Kellems
The food was delicious. The service was great. The inside was a little messy, but people eating inside usually don't care how they leave a place. Overall, it was a great experience. No issues.
I ordered a chicken sandwich, nuggets, fries, and gravy. The chicken was hot and fresh, and the gravy was up to standard. The sandwich lacked enough sauce, and the fries, while decent in taste, were not fresh and didn’t even fill the container.
I tried to order sweet tea from the kiosk, but only fountain tea was available—no brewed sweet tea despite the kiosk listing it. I really dislike the preservatives and taste of fountain tea, so this was a letdown.
From a distance, the dining area looked okay. But upon closer inspection—while trying to find a clean table to sit at—I noticed many tables had crumbs, and there was a spilled drink (looked like water) in the middle of the floor that no one had addressed.
Early during my visit, several employees were standing in the back talking, while one young man in a red shirt—with a long chin beard—was clearly working hard to prepare food and keep things moving. He deserves recognition. The front counter employee wasn’t present for much of my visit but was friendly and attentive when two older gentlemen came in. Still, she did not offered them the $1 coupon book.
By the time I left, five staff members were actively working, which was encouraging. That said, KFC would benefit greatly from training their customer-facing staff to adopt more consistent, courteous language like what Chick-fil-A uses. Small things like a proactive greeting or saying “My pleasure” help shape the customer experience.
Shelbyville is my hometown. I don’t expect perfection, but I do expect clean tables, attention to detail, and professional customer service—especially when dining in.
Atmosphere: 3
Food: 4
Service: 4
Expensive. Not Always fresh. Can't get order right even if it's ordered in advance.
I'm patient. I'll wait a while for good correct food, but to wait a while for so so food and not even get my entire order is bad business.
Atmosphere: 1
Food: 3
Service: 2
1st pot pie had several hairs in it from someone's beard. 2nd pot pie to replace first one the vegetables were still raw the chicken was undercooked. The register person said when one order comes out we will take your order. The guy didn't even apologize for the hairs in the pot pie. Said it would be about 5 minutes for the replacement pot pie and it was 10 minutes. It was an overall terrible experience. We expected better food and experience considering the price we paid for 3 people. The floors and tables were absolutely disgusting. They need to learn how to mop and sweep and clean off tables. They didn't make Col. Sanders proud. We won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Floors are black! Gross gross ! No bugs! But floors looks like they don't know how to mop
Atmosphere: 1
Food: 5
Service: 5
Attempted to order the 6 piece chicken+6 piece tenders meal deal for $30. Was told they don't offer that. After talking with corporate, Josh called and insisted that is not something they offer. A few minutes later, Josh called again, he said that is on the menu, he apologized and said we could come in for a free meal. The food was not good, I didn't want a free meal, I want a refund!!
Food: 1
Service: 1
My sprite and my mom's Dr pepper tasted like carbon
Atmosphere: 4
Food: 2
Service: 5
Tonight I spent 35.00 on three famous bowls and some new potato balls (didn't receive), 4 biscuits, large Pepsi, small slaw. The food was the most disgusting KFC I have ever attempted to eat. The four small pieces of chicken in the bowl was just gross beyond words.
I cannot believe this place still exist by just sampling the few items I purchased. Never again, waisted money and my time.
Hot fresh food served with a smile by Barbara! Restaurant clean, lots of parking areas.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Chicken Sandwich
Puppies were kind of good. chicken sucked because of the breading. Fry's were good and
Atmosphere: 1
Food: 1
Service: 1
The manager, Mason, was extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
False advertising. They show their chicken bowl with plenty of sauce on the chicken and its barley got any and when u ask they say i will see what i can do then still doesn't do anything. These companies are stingy for the prices they charge. Will not be back to this one.
Atmosphere: 1
Food: 1
Service: 1
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries, Cole Slaw
Bad service, had to wait to get anything. My order was incorrect. The dining area is disgusting.
Atmosphere: 1
Food: 1
Service: 1
Its sad because I have to drive over 30 miles to go get it and back home. They have closed every close KFC near me after they got rid of their surplus ran out.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken, Gravy
The food was delicious. The service was great. The inside was a little messy, but people eating inside usually don't care how they leave a place. Overall, it was a great experience. No issues.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Cole Slaw, Spicy Chicken Sandwich Combo
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