It truly depends on the day that you go there if you get get service or not. The chicken was small in size and was not fresh
Atmosphere: 2
Food: 2
Service: 2
Ryan Van Cleave
Just left drive thru and the night shift is amazing I appreciate you all
Atmosphere: 5
Food: 5
Service: 5
Kayla Hoffman
The food made me feel sick, couldn’t leave my hotel room. I tried to notify management of a foul odor in the women’s bathroom… he couldn’t smell it, I don’t know what disgusted me more. The way I feel after eating their food or the fact that they couldn’t smell how badly that bathroom smelled of mold and ammonia. I’m pretty sure I saw the inspector in there today, and I regret not going up to him and making a formal complaint myself.
Atmosphere: 1
Food: 2
Service: 2
conspiracy Gamer
The only thing I like is the is the new hot wings
Atmosphere: 5
Food: 5
Service: 5
Cody Lasley
People were very friendly food was out as specified time and was warm and fresh as if I just walked in. Perfect experience five stars Cody (Vest. Guy) Lol
Atmosphere: 5
Food: 5
Service: 5
Logan Hoff
Food would have been amazing if it was cooked fresh but no we got overcooked heat lamp food
Nathan Anderson
They don’t get the order right. Ever. Marking door dash bags incorrectly. I wouldn’t waste your time here
Atmosphere: 1
Food: 1
Service: 1
Stephen Drake
I ordered a chicken sandwich, nuggets, fries, and gravy. The chicken was hot and fresh, and the gravy was up to standard. The sandwich lacked enough sauce, and the fries, while decent in taste, were not fresh and didn’t even fill the container.
I tried to order sweet tea from the kiosk, but only fountain tea was available—no brewed sweet tea despite the kiosk listing it. I really dislike the preservatives and taste of fountain tea, so this was a letdown.
From a distance, the dining area looked okay. But upon closer inspection—while trying to find a clean table to sit at—I noticed many tables had crumbs, and there was a spilled drink (looked like water) in the middle of the floor that no one had addressed.
Early during my visit, several employees were standing in the back talking, while one young man in a red shirt—with a long chin beard—was clearly working hard to prepare food and keep things moving. He deserves recognition. The front counter employee wasn’t present for much of my visit but was friendly and attentive when two older gentlemen came in. Still, she did not offered them the $1 coupon book.
By the time I left, five staff members were actively working, which was encouraging. That said, KFC would benefit greatly from training their customer-facing staff to adopt more consistent, courteous language like what Chick-fil-A uses. Small things like a proactive greeting or saying “My pleasure” help shape the customer experience.
Shelbyville is my hometown. I don’t expect perfection, but I do expect clean tables, attention to detail, and professional customer service—especially when dining in.
Atmosphere: 3
Food: 4
Service: 4
TheTylerman29
Expensive. Not Always fresh. Can't get order right even if it's ordered in advance. I'm patient. I'll wait a while for good correct food, but to wait a while for so so food and not even get my entire order is bad business.
1st pot pie had several hairs in it from someone's beard. 2nd pot pie to replace first one the vegetables were still raw the chicken was undercooked. The register person said when one order comes out we will take your order. The guy didn't even apologize for the hairs in the pot pie. Said it would be about 5 minutes for the replacement pot pie and it was 10 minutes. It was an overall terrible experience. We expected better food and experience considering the price we paid for 3 people. The floors and tables were absolutely disgusting. They need to learn how to mop and sweep and clean off tables. They didn't make Col. Sanders proud. We won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Isaiha Spurlock
Floors are black! Gross gross ! No bugs! But floors looks like they don't know how to mop
Atmosphere: 1
Food: 5
Service: 5
Kelly myers
Attempted to order the 6 piece chicken+6 piece tenders meal deal for $30. Was told they don't offer that. After talking with corporate, Josh called and insisted that is not something they offer. A few minutes later, Josh called again, he said that is on the menu, he apologized and said we could come in for a free meal. The food was not good, I didn't want a free meal, I want a refund!!
Food: 1
Service: 1
Angelee Hayworth
My sprite and my mom's Dr pepper tasted like carbon
Atmosphere: 4
Food: 2
Service: 5
L. Walters
Tonight I spent 35.00 on three famous bowls and some new potato balls (didn't receive), 4 biscuits, large Pepsi, small slaw. The food was the most disgusting KFC I have ever attempted to eat. The four small pieces of chicken in the bowl was just gross beyond words. I cannot believe this place still exist by just sampling the few items I purchased. Never again, waisted money and my time.
Pretty tasty
Atmosphere: 5
Food: 5
Service: 5
It truly depends on the day that you go there if you get get service or not. The chicken was small in size and was not fresh
Atmosphere: 2
Food: 2
Service: 2
Just left drive thru and the night shift is amazing I appreciate you all
Atmosphere: 5
Food: 5
Service: 5
The food made me feel sick, couldn’t leave my hotel room. I tried to notify management of a foul odor in the women’s bathroom… he couldn’t smell it, I don’t know what disgusted me more. The way I feel after eating their food or the fact that they couldn’t smell how badly that bathroom smelled of mold and ammonia. I’m pretty sure I saw the inspector in there today, and I regret not going up to him and making a formal complaint myself.
Atmosphere: 1
Food: 2
Service: 2
The only thing I like is the is the new hot wings
Atmosphere: 5
Food: 5
Service: 5
People were very friendly food was out as specified time and was warm and fresh as if I just walked in. Perfect experience five stars
Cody
(Vest. Guy) Lol
Atmosphere: 5
Food: 5
Service: 5
Food would have been amazing if it was cooked fresh but no we got overcooked heat lamp food
They don’t get the order right. Ever. Marking door dash bags incorrectly. I wouldn’t waste your time here
Atmosphere: 1
Food: 1
Service: 1
I ordered a chicken sandwich, nuggets, fries, and gravy. The chicken was hot and fresh, and the gravy was up to standard. The sandwich lacked enough sauce, and the fries, while decent in taste, were not fresh and didn’t even fill the container.
I tried to order sweet tea from the kiosk, but only fountain tea was available—no brewed sweet tea despite the kiosk listing it. I really dislike the preservatives and taste of fountain tea, so this was a letdown.
From a distance, the dining area looked okay. But upon closer inspection—while trying to find a clean table to sit at—I noticed many tables had crumbs, and there was a spilled drink (looked like water) in the middle of the floor that no one had addressed.
Early during my visit, several employees were standing in the back talking, while one young man in a red shirt—with a long chin beard—was clearly working hard to prepare food and keep things moving. He deserves recognition. The front counter employee wasn’t present for much of my visit but was friendly and attentive when two older gentlemen came in. Still, she did not offered them the $1 coupon book.
By the time I left, five staff members were actively working, which was encouraging. That said, KFC would benefit greatly from training their customer-facing staff to adopt more consistent, courteous language like what Chick-fil-A uses. Small things like a proactive greeting or saying “My pleasure” help shape the customer experience.
Shelbyville is my hometown. I don’t expect perfection, but I do expect clean tables, attention to detail, and professional customer service—especially when dining in.
Atmosphere: 3
Food: 4
Service: 4
Expensive. Not Always fresh. Can't get order right even if it's ordered in advance.
I'm patient. I'll wait a while for good correct food, but to wait a while for so so food and not even get my entire order is bad business.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
1st pot pie had several hairs in it from someone's beard. 2nd pot pie to replace first one the vegetables were still raw the chicken was undercooked. The register person said when one order comes out we will take your order. The guy didn't even apologize for the hairs in the pot pie. Said it would be about 5 minutes for the replacement pot pie and it was 10 minutes. It was an overall terrible experience. We expected better food and experience considering the price we paid for 3 people. The floors and tables were absolutely disgusting. They need to learn how to mop and sweep and clean off tables. They didn't make Col. Sanders proud. We won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Floors are black! Gross gross ! No bugs! But floors looks like they don't know how to mop
Atmosphere: 1
Food: 5
Service: 5
Attempted to order the 6 piece chicken+6 piece tenders meal deal for $30. Was told they don't offer that. After talking with corporate, Josh called and insisted that is not something they offer. A few minutes later, Josh called again, he said that is on the menu, he apologized and said we could come in for a free meal. The food was not good, I didn't want a free meal, I want a refund!!
Food: 1
Service: 1
My sprite and my mom's Dr pepper tasted like carbon
Atmosphere: 4
Food: 2
Service: 5
Tonight I spent 35.00 on three famous bowls and some new potato balls (didn't receive), 4 biscuits, large Pepsi, small slaw. The food was the most disgusting KFC I have ever attempted to eat. The four small pieces of chicken in the bowl was just gross beyond words.
I cannot believe this place still exist by just sampling the few items I purchased. Never again, waisted money and my time.
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