I’m writing to report a very disappointing experience I had at one of your locations. I went through the drive-thru and found that part of my order was missing when I got home.
I called the location immediately to resolve the issue and asked if my name could be added to the book so that my food could be replaced on a future visit. It took six separate phone calls before Brandon finally answered. When I was finally able to speak with the manager, he was extremely unprofessional and rude.
He refused to help me unless I had the receipt, despite the fact that I explained what was missing and when I was there. I also asked if he could check the cameras to confirm what was (or wasn’t) placed in the bag, but he flat-out refused. There was no effort to help or resolve the issue in any way.
To make matters worse, I live 45 minutes away from this location, so returning the same day wasn’t a realistic option. I expected basic customer service and fairness, but I received neither.
This is not the level of service I expect from a brand like Wendy’s. I would like a resolution for the missing food and some accountability for how I was treated by the staff. Please let me know what you can do to make this right.
Thank you,
Wendy’s #3362
Atmosphere: 1
Food: 1
Service: 1
Patricia Jolly
Great food!
Charles Linder
They don't but any bacon in the bacon sandwich or britto...
Atmosphere: 5
Food: 3
Service: 5
Darrin BARRETT
Food was good service was quick. The restaurant was clean.Workers was friendly.
Laurel Early
Great chicken nuggets and their fries are better than McDonald’s
Atmosphere: 4
Food: 5
Service: 5
christina shoemaker
Ordered a sour cream and chive potato and a frosty had no sour cream no butter for the potato and no spoon for the frosty. No receipt either
Food: 2
Service: 2
Adam Tessier
The employees always act like they don't know what's going on with the menu, customer services horrible
Atmosphere: 2
Food: 4
Ethan Hubbard
Guys... fries are already so overpriced.. at least fill the container.
Editing to add: spicy chicken had brown lettuce. Would have been pretty obvious when making the sandwich..
Everything in Shelbyville is soul sucking aside from this Wendy's in particular.
Shelbyville is the second most terrible town in Indiana after Evansville. The people are rude and dim, no one knows how to drive, and the overall vibe is depressing. I dread whenever I have to go to Shelbyville for work related purposes.
However, this Wendy's is probably the town's one redeeming factor. Every time I go there the staff is very pleasant and quick and the food is hotter and fresher than any other Wendy's I've visited.
If you're ever unfortunate enough to find yourself in Shelbyville and are hungry I highly recommend this Wendy's. They'll make you forget where you are.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries
Erica Albertson
Some items were forgotten or wrong in my order but they fixed it right up!!! Got Biggie bags for 3 and saves$$$$$$
Atmosphere: 5
Food: 5
Service: 3
Jared Stetzel
Jr bacon jerky burger ?
Atmosphere: 3
Food: 3
Service: 4
Ohmer Miller
It's fast food. They have trouble exceeding my expectations
Atmosphere: 3
Food: 3
Service: 3
jayce Cube
Best wendys I've found . Anywhere near indianapolis until today
Dear Wendy’s Customer Service,
I’m writing to report a very disappointing experience I had at one of your locations. I went through the drive-thru and found that part of my order was missing when I got home.
I called the location immediately to resolve the issue and asked if my name could be added to the book so that my food could be replaced on a future visit. It took six separate phone calls before Brandon finally answered. When I was finally able to speak with the manager, he was extremely unprofessional and rude.
He refused to help me unless I had the receipt, despite the fact that I explained what was missing and when I was there. I also asked if he could check the cameras to confirm what was (or wasn’t) placed in the bag, but he flat-out refused. There was no effort to help or resolve the issue in any way.
To make matters worse, I live 45 minutes away from this location, so returning the same day wasn’t a realistic option. I expected basic customer service and fairness, but I received neither.
This is not the level of service I expect from a brand like Wendy’s. I would like a resolution for the missing food and some accountability for how I was treated by the staff. Please let me know what you can do to make this right.
Thank you,
Wendy’s #3362
Atmosphere: 1
Food: 1
Service: 1
Great food!
They don't but any bacon in the bacon sandwich or britto...
Atmosphere: 5
Food: 3
Service: 5
Food was good service was quick. The restaurant was clean.Workers was friendly.
Great chicken nuggets and their fries are better than McDonald’s
Atmosphere: 4
Food: 5
Service: 5
Ordered a sour cream and chive potato and a frosty had no sour cream no butter for the potato and no spoon for the frosty. No receipt either
Food: 2
Service: 2
The employees always act like they don't know what's going on with the menu, customer services horrible
Atmosphere: 2
Food: 4
Guys... fries are already so overpriced.. at least fill the container.
Editing to add: spicy chicken had brown lettuce. Would have been pretty obvious when making the sandwich..
Atmosphere: 1
Food: 1
Service: 1
It was good.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Recommended dishes: Hamburger
Restaurantji Recommends
Everything in Shelbyville is soul sucking aside from this Wendy's in particular.
Shelbyville is the second most terrible town in Indiana after Evansville. The people are rude and dim, no one knows how to drive, and the overall vibe is depressing. I dread whenever I have to go to Shelbyville for work related purposes.
However, this Wendy's is probably the town's one redeeming factor. Every time I go there the staff is very pleasant and quick and the food is hotter and fresher than any other Wendy's I've visited.
If you're ever unfortunate enough to find yourself in Shelbyville and are hungry I highly recommend this Wendy's. They'll make you forget where you are.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries
Some items were forgotten or wrong in my order but they fixed it right up!!!
Got Biggie bags for 3 and saves$$$$$$
Atmosphere: 5
Food: 5
Service: 3
Jr bacon jerky burger ?
Atmosphere: 3
Food: 3
Service: 4
It's fast food. They have trouble exceeding my expectations
Atmosphere: 3
Food: 3
Service: 3
Best wendys I've found . Anywhere near indianapolis until today
Atmosphere: 2
Food: 2
Service: 2
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