Chipotle Mexican Grill

Never again they charged me extra for extra meat when they put just regular

Atmosphere: 1

Food: 1

Service: 1

Worst experience I’ve ever had at a Chipotle. Made a mess of the burrito, service was bad and looked like a toddler played in the food counter. Whoever is running this location and hiring needs to be reevaluated

Got a chicken burrito that was a disappointment, not enough meat and they charged an extra 2 dollars for a splash of queso and failed to notify me of the up charges for a tiny splash of cheese.

Atmosphere: 1

Food: 2

Service: 2

I recently visited this Chipotle location and was very disappointed by my experience. I arrived about 15–20 minutes before closing, but it was clear the staff had already started shutting down for the night. Most of the restaurant was broken down, and the food on the line was noticeably cold since the warming table had been turned off.

When I ordered my bowl, the portion was smaller than usual and made with minimal ingredients. At first, I assumed the staff might be trying to conserve what was left for other customers, but after my party checked out, I saw the employees making their own meals—piling them high with generous portions of the same ingredients they had just been stingy with for paying customers.

Not long after, another group came in, and I overheard one of the staff members say, “Why do people come in when we close in 10 minutes?” It was only 9:45 p.m. They then began scraping the bottom of the containers to fulfill the new orders. To top it off, all of the trash cans had already been emptied, so there was nowhere to dispose of our garbage.

Overall, this visit felt rushed and unprofessional. I understand wanting to close on time, but customers who arrive before closing should still receive the same quality of food and service as those who come earlier in the evening. Hopefully, management can address this so future guests have a better experience.

Atmosphere: 1

Food: 1

Service: 1

Don't stop at this Chipotle. Dirty, small portions.

Atmosphere: 1

Food: 1

Service: 1

5 star because they gave me my military discount! Can't say it'll happen next time, it's a hit or miss smh🤷🏾‍♂️

Very dirty, very loud, no tea. Food was decent.

Atmosphere: 1

Food: 3

Service: 3

Tables are very dirty, so was the floor.
Trash cans overflowing
No chips, as the only person who can make them was off that day.
Employees were rude, just stood around and complained about their job.
There were at least 5 or 6 employees.
No forks or napkins either.

As per many of my posts, I almost always seek the positive of every situation. This may be the first I find myself well short.
The food was decent. the steak was very fatty and disappointing. They were completely out of carne asada, (non peak hour) and black beans. I watched as the employee jus poured black bean juice on my burrito. The chicken was however delicious and juicy. My wife pre-ordered a quesadilla. It was 12-15 minutes past the time we arrived till she received it (over 40 minutes). It also had several fatty chewy bits. Price was extremely steep. Three people, over $60... Again, this is before typical rush time. Three patrons in the lobby. As we look for a seat we realize every surface is absolutely disgusting. Not one table has been wiped, food everywhere, floor littered with food and used debris. Flat wear and sauces were not stocked and poor condition(photos included). The only saving grace, the staff was very pleasant. Food was OK. Environment was deplorable. I haven't been to Chipotle in a couple years, I always absolutely loved it. This experience unfortunately has soured my view. I'll probably never go back. For the value and experience I'd rather find a nice Mexican restaurant and enjoy all of it. It could have been just an off day, but the impact will be felt for some time and potentially eliminated this family as customers.

Atmosphere: 1

Food: 2

Service: 2

Honestly one of the messiest and revolting restaurants I’ve ever been in while eating in the United States. No exaggeration. The cutting boards, grill, and everything else in the cooking station were beyond dirty. Dishes piled up, and the grill looked like someone had cooked on it for a day straight without scraping it down or cleaning it in any way. So much grime stuck all over it. Serving area was even worse. Countertop was SMEARED with food. Looks like they just hadn’t wiped it down all day while preparing bowls and burritos. Toppings, meat, etc were severely mixed with each other. Bathrooms even worse. Dirty and zero toilet paper in the women’s restroom. Drink station just as bad as the rest. Everything in me told me to walk out. Worst experience I’ve ever had.

Atmosphere: 1

Food: 1

Service: 1

Most bland, flavorless chipotle I’ve ever had

Atmosphere: 3

Food: 1

Service: 1

This place lost it's soul and should be shut down. Last night we were very hungry so we decided on Chipotle. As we went inside there was a bad stale food smell. We were in line for a while. The employees looked lost and when they yelled back the food items they needed, there was no response. No LEADERSHIP at all. But the worst part was the filth. The food line was so dirty and to TOP things off....they had no meat left. Containers were dry and nasty. Mind you this is a ND football weekend. After being upset I actually felt bad for the line workers 😕. I've been there. No leadership, no direction, no way of doing your job...no escape. They should shut this one down and start again. By the way we had to leave hungry. 🫤

Atmosphere: 1

Food: 1

Service: 1

The chips are ALWAYS STALE try one before you take the bag!!!

Atmosphere: 1

Food: 1

Service: 1

The employees there are rude.

Atmosphere: 3

Food: 5

Service: 2

Staff is amazing. I'm a complicated customer, have been since they opened 😬 I admit it, but the sweet manager has been nothing but kind to me, even tho I had been rude in the past(wasn't her fault, chipotle rules). Promise to be on my best behavior from now on 🫶 as you have been so kind to me. You and your staff deserve a raise from chipotle with what you put up with in customers 🫠 #chipotlewhitericeislowinhistsmine #whitericeissafeforme #mcas

Food is great, not their fault I can't eat 🫣😅 it's gotta go in the trash now 😭 so freaking sad #histaminereaction #cornsalsa #chicken #whiterice #chiptoleismyfavorite 🤤😝

Atmosphere: 5

Food: 5

Service: 5