The ice cream at this place has been going downhill the past year. It’s either melted, missing toppings/syrup, or not mixed at all. Something is always wrong. It used to be so good! Gone are those days.
Atmosphere: 4
Food: 2
Service: 3
Angela Wagner
Another Culver's is closer to my house, but I chose this location because the orders were more accurate and came out quickly. I started ordering online to avoid waiting in line. The last couple of visits, I've had to wait nearly 30 minutes after the scheduled pick up time, and despite accurately adding the description of my vehicle, staff have come to my car with someone else's order, sometimes more than once. I have needed to call the restaurant or go inside to confirm they even have my order. I observed other curbside customers going inside to check on their orders, so it isn't just me. I'm not willing to spend $50 at a fast food restaurant and STILL have to wait this long. As a final insult, my family's fries were underdone to the point of being inedible, and they cost almost $10.
Food: 1
Jessica \u0026 Travis Smith
The only reason this review is getting 2 stars is because the service staff went above and beyond for making sure we received our order. My biggest complaint is that I paid $10 for a gluten free cheeseburger and all I received was a GF bun packaged separately with two hamburger patties with cheese. Absolutely no toppings. I understand that there can be cross contamination between the regular buns and the toppings, but not everyone has to be that cautious. It would have been nice to be informed that my burger would come with no toppings. Because this was an online order, I wasn’t able to get toppings.
In the past, I’ve ordered the exact same type of cheeseburger without a bun and all of the toppings are on the burger, just no bun. There should be an option online to have a GF burger made the same way (if cross contamination isn’t a problem).
If cross contamination is a problem no one should be paying $10 for this burger. With fries and a drink my order was $15. Absolutely nuts for what I received. People can’t control their dietary restrictions, and they shouldn’t have to pay an arm and a leg for food that’s safe for them to eat.
Food: 1
Service: 5
Lakeysha Mailey
The cooks at night never make your food fresh.
Atmosphere: 1
Food: 1
Service: 1
Laura Williams
Great American burgers and fries. They also have onion rings and cheese curds. The chocolate malt was so thick and creamy. Recommend for a burger craving. Kids will enjoy it as well.
Atmosphere: 4
Food: 5
Service: 5
Bev Green
Had coupon buy one get one deluxe cheeseburger. Terrible dripping grease and tasteless. Will not go back
Janet Hurwitz
They need quicker help, took the person a while to put in our order which was only an ice cream and a shake. Pumpkin ice cream (with pecans) was really the same thing as the pumpkin spice shake, just cinnamon throughout instead of nuts. Good though. Get a spoon for the shake.
Atmosphere: 3
Service: 3
Bobbie C
The food was hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
Sharon Remmo
Horrible service. Waited over 30 minutes for my mobile order. They handed me a cup of “milk” in place of frozen ice cream and the coldest, saltiest food. Absolute waste of $50 for the worst dinner.
Atmosphere: 1
Food: 1
Service: 1
Yuvraj Singh
It was really fun visiting there, me and friends enjoyed it❤️🍻
The workers, including a male manager (who I don’t know the name of or I would definitely tell) have no respect and show no appreciation towards their customers. Between the three of us, our bill was $50 which is extremely high for a burger joint js. We paid $2 to add bacon to my sandwich and when we didn’t get the bacon they just tossed a couple pieces my way and was rude as all get out, then proceeded to tell me that my mixer was a smoothie! I buy these ALL THE TIME and I know what they’re supposed to taste like, but the manager seemed to think I didn’t. He said “that’s a smoothie” after I said it wasn’t. Since when do you argue with the customer when you’re in “customer service” 🤦♀️ I’m 100% sure they gave me the same drink back. I’m disgusted with the way we were treated. WE WILL NOT BE BACK
Mary Breslin
Employees there are always nice
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Frozen Custard
Bill Davis
Always friendly Personnel in the quality of food seems to be up there and the price is favorable
Atmosphere: 5
Food: 5
Service: 5
Jeremiah Danvers
Always the best and fastest! By far the best Culvers in Northern Indiana.
Atmosphere: 5
Food: 5
Service: 5
Alex Caballero
More than 15 minutes in the drive thru waiting for the simplest order (burger and fries) only for the first employee to bring the wrong order, who she handed to another employee inside who brought me the same incorrect order. Thinking they found mine I drove to the airport to find I had been given the order of a literal child (no veggies) and a meal that cost far less than what I paid. Never again trying Culver’s!
The ice cream at this place has been going downhill the past year. It’s either melted, missing toppings/syrup, or not mixed at all. Something is always wrong. It used to be so good! Gone are those days.
Atmosphere: 4
Food: 2
Service: 3
Another Culver's is closer to my house, but I chose this location because the orders were more accurate and came out quickly. I started ordering online to avoid waiting in line. The last couple of visits, I've had to wait nearly 30 minutes after the scheduled pick up time, and despite accurately adding the description of my vehicle, staff have come to my car with someone else's order, sometimes more than once. I have needed to call the restaurant or go inside to confirm they even have my order. I observed other curbside customers going inside to check on their orders, so it isn't just me. I'm not willing to spend $50 at a fast food restaurant and STILL have to wait this long. As a final insult, my family's fries were underdone to the point of being inedible, and they cost almost $10.
Food: 1
The only reason this review is getting 2 stars is because the service staff went above and beyond for making sure we received our order. My biggest complaint is that I paid $10 for a gluten free cheeseburger and all I received was a GF bun packaged separately with two hamburger patties with cheese. Absolutely no toppings. I understand that there can be cross contamination between the regular buns and the toppings, but not everyone has to be that cautious. It would have been nice to be informed that my burger would come with no toppings. Because this was an online order, I wasn’t able to get toppings.
In the past, I’ve ordered the exact same type of cheeseburger without a bun and all of the toppings are on the burger, just no bun. There should be an option online to have a GF burger made the same way (if cross contamination isn’t a problem).
If cross contamination is a problem no one should be paying $10 for this burger. With fries and a drink my order was $15. Absolutely nuts for what I received. People can’t control their dietary restrictions, and they shouldn’t have to pay an arm and a leg for food that’s safe for them to eat.
Food: 1
Service: 5
The cooks at night never make your food fresh.
Atmosphere: 1
Food: 1
Service: 1
Great American burgers and fries. They also have onion rings and cheese curds. The chocolate malt was so thick and creamy. Recommend for a burger craving. Kids will enjoy it as well.
Atmosphere: 4
Food: 5
Service: 5
Had coupon buy one get one deluxe cheeseburger. Terrible dripping grease and tasteless. Will not go back
They need quicker help, took the person a while to put in our order which was only an ice cream and a shake. Pumpkin ice cream (with pecans) was really the same thing as the pumpkin spice shake, just cinnamon throughout instead of nuts. Good though. Get a spoon for the shake.
Atmosphere: 3
Service: 3
The food was hot and fresh!
Atmosphere: 5
Food: 5
Service: 5
Horrible service. Waited over 30 minutes for my mobile order. They handed me a cup of “milk” in place of frozen ice cream and the coldest, saltiest food. Absolute waste of $50 for the worst dinner.
Atmosphere: 1
Food: 1
Service: 1
It was really fun visiting there, me and friends enjoyed it❤️🍻
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The workers, including a male manager (who I don’t know the name of or I would definitely tell) have no respect and show no appreciation towards their customers. Between the three of us, our bill was $50 which is extremely high for a burger joint js. We paid $2 to add bacon to my sandwich and when we didn’t get the bacon they just tossed a couple pieces my way and was rude as all get out, then proceeded to tell me that my mixer was a smoothie! I buy these ALL THE TIME and I know what they’re supposed to taste like, but the manager seemed to think I didn’t. He said “that’s a smoothie” after I said it wasn’t. Since when do you argue with the customer when you’re in “customer service” 🤦♀️ I’m 100% sure they gave me the same drink back. I’m disgusted with the way we were treated. WE WILL NOT BE BACK
Employees there are always nice
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Frozen Custard
Always friendly Personnel in the quality of food seems to be up there and the price is favorable
Atmosphere: 5
Food: 5
Service: 5
Always the best and fastest! By far the best Culvers in Northern Indiana.
Atmosphere: 5
Food: 5
Service: 5
More than 15 minutes in the drive thru waiting for the simplest order (burger and fries) only for the first employee to bring the wrong order, who she handed to another employee inside who brought me the same incorrect order. Thinking they found mine I drove to the airport to find I had been given the order of a literal child (no veggies) and a meal that cost far less than what I paid. Never again trying Culver’s!
Atmosphere: 1
Food: 2
Service: 1
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