I recently had an extremely disappointing experience with Domino's carside pickup service. Initially, the order process was fairly quick, although the delivery was delayed beyond the promised time. However, the automated system graciously offered a free pizza to compensate for the inconvenience.Despite the delay, I proceeded to collect my order, tipping 15% in cash upon arrival. Unfortunately, upon arriving home and distributing the food, I discovered a missing item from my order: pepperoni bread. Upon notifying the staff via the issue with the order button, I was instructed to call the store directly.Upon calling and explaining the situation to a staff member named Joshua, I was met with an unhelpful and dismissive attitude. Despite providing the order number and insisting on the missing item, Joshua initially denied its existence. Only after repeated insistence and providing the order number again did he acknowledge the missing item.However, upon returning to the store to address the issue further, Joshua's attitude took a turn for the worse. He displayed a disrespectful and confrontational demeanor, escalating the situation unnecessarily. Despite my attempts to resolve the matter calmly, words were exchanged, and the situation devolved to the point where law enforcement was called.Feeling unfairly treated and unable to tolerate such appalling customer service, I made the decision to sever ties with Domino's. It is regrettable that what should have been a simple resolution to a missing item escalated to such extremes.
Atmosphere: 1
Food: 3
Service: 1
Sunny Gujjar
Nonsense staff members don’t treat
Service: 1
Just Jill
My last two orders have been massively messed up. The first time I called the store and the kid that I dealt with was extremely rude and we never got a refund for over $20 worth of items. This time two out of three pizzas were wrong and I’m going straight to corporate because the people that work there literally do not care about the quality or customer service at all. The cost of gas in my time are not worth going back, and they refuse to make it right. Their stuff is way too expensive for them to screw it up and take your money and not give you a refund when they mess up. I’m so done with this store!
Joshua Hart
I ordered Garlic Parmesan wings and only got garlic, they were absolutely disgusting and I threw them away ? The pizza was horrible as well..I will never order from this place again..I just wasted $22 dollars of my hard earned money.. I love Domino’s Pizza but this was the worst food I have gotten from a domino pizza shop..Worst experience ever in regard to ordering pizza from a dominoes!! If I would I would leave a 0 ⭐️ review!!?????
Atmosphere: 4
Food: 1
Service: 4
Bouvier
Krista the one that was prepping my food at 11:17am on Lincoln Way west South Bend. Was very rude to me and the other man that had placed an order. She had said that she doesn't know how to make the pizza and yet has a key to open the store? Plus her name was on my tracker. She finally picked the phone up after 30 minutes because I wanted my money back. She said, I spoke with my manager and I already refunded the monies back...I asked her, "so what happens if the money doesn't show back up on my gift card?" I then asked her what were her managers names-she refused to tell me and then said, that I will be giving the managers your name and telling them that you were being rude to me. I laughed and asked her how? When I first called-she had lied to me and even hung up the phone on me. I called back because I wanted my money back -because I have to be at work. Plus get my children something to eat before I leave. Anyway, she should not work there, because she lies to the customer and is blatantly rude.
Atmosphere: 1
Food: 1
Service: 1
Breezy B
This place is trash and so is the staff the manager Devin was a total jerk and refused to correct the mistakes made to my order save your money order somewhere else they are extremely disrespectful once they have your money they don't care about you getting what you paid for 000 stars deserved
Ayana Johnson
Had to wait from 11 am until 5:30 p.m. for delivery. They didn't offer anything for the inconvenience. Not even points.
Atmosphere: 3
Food: 3
Service: 3
Melcy Chavez
They got My order wrong and there medium pizza is tiny
I love this place!! Great tasting food and fast.? The people there are AWESOME and upbeat really nice talking too. My favorite is the philly cheesesteak pizza hand tossed ??? ✌️?
Nneka Robinson
Wasn't impressed but it was good
Jennifer Arevalo
Prdered online for carryout!It was great
Michelle Thompson
The food was fresh and delicious. It was prepared just the was I like it !
FnscYT
Pizza was good very neat and been there for years good jobs domino's
The pizzas are very delicious mmm… ?
Atmosphere: 5
Service: 5
Fast service and great quality pizza!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I recently had an extremely disappointing experience with Domino's carside pickup service. Initially, the order process was fairly quick, although the delivery was delayed beyond the promised time. However, the automated system graciously offered a free pizza to compensate for the inconvenience.Despite the delay, I proceeded to collect my order, tipping 15% in cash upon arrival. Unfortunately, upon arriving home and distributing the food, I discovered a missing item from my order: pepperoni bread. Upon notifying the staff via the issue with the order button, I was instructed to call the store directly.Upon calling and explaining the situation to a staff member named Joshua, I was met with an unhelpful and dismissive attitude. Despite providing the order number and insisting on the missing item, Joshua initially denied its existence. Only after repeated insistence and providing the order number again did he acknowledge the missing item.However, upon returning to the store to address the issue further, Joshua's attitude took a turn for the worse. He displayed a disrespectful and confrontational demeanor, escalating the situation unnecessarily. Despite my attempts to resolve the matter calmly, words were exchanged, and the situation devolved to the point where law enforcement was called.Feeling unfairly treated and unable to tolerate such appalling customer service, I made the decision to sever ties with Domino's. It is regrettable that what should have been a simple resolution to a missing item escalated to such extremes.
Atmosphere: 1
Food: 3
Service: 1
Nonsense staff members don’t treat
Service: 1
My last two orders have been massively messed up. The first time I called the store and the kid that I dealt with was extremely rude and we never got a refund for over $20 worth of items. This time two out of three pizzas were wrong and I’m going straight to corporate because the people that work there literally do not care about the quality or customer service at all. The cost of gas in my time are not worth going back, and they refuse to make it right. Their stuff is way too expensive for them to screw it up and take your money and not give you a refund when they mess up. I’m so done with this store!
I ordered Garlic Parmesan wings and only got garlic, they were absolutely disgusting and I threw them away ? The pizza was horrible as well..I will never order from this place again..I just wasted $22 dollars of my hard earned money.. I love Domino’s Pizza but this was the worst food I have gotten from a domino pizza shop..Worst experience ever in regard to ordering pizza from a dominoes!! If I would I would leave a 0 ⭐️ review!!?????
Atmosphere: 4
Food: 1
Service: 4
Krista the one that was prepping my food at 11:17am on Lincoln Way west South Bend. Was very rude to me and the other man that had placed an order. She had said that she doesn't know how to make the pizza and yet has a key to open the store? Plus her name was on my tracker. She finally picked the phone up after 30 minutes because I wanted my money back. She said, I spoke with my manager and I already refunded the monies back...I asked her, "so what happens if the money doesn't show back up on my gift card?" I then asked her what were her managers names-she refused to tell me and then said, that I will be giving the managers your name and telling them that you were being rude to me. I laughed and asked her how? When I first called-she had lied to me and even hung up the phone on me. I called back because I wanted my money back -because I have to be at work. Plus get my children something to eat before I leave. Anyway, she should not work there, because she lies to the customer and is blatantly rude.
Atmosphere: 1
Food: 1
Service: 1
This place is trash and so is the staff the manager Devin was a total jerk and refused to correct the mistakes made to my order save your money order somewhere else they are extremely disrespectful once they have your money they don't care about you getting what you paid for 000 stars deserved
Had to wait from 11 am until 5:30 p.m. for delivery. They didn't offer anything for the inconvenience. Not even points.
Atmosphere: 3
Food: 3
Service: 3
They got My order wrong and there medium pizza is tiny
Restaurantji Recommends
I love this place!! Great tasting food and fast.? The people there are AWESOME and upbeat really nice talking too. My favorite is the philly cheesesteak pizza hand tossed ??? ✌️?
Wasn't impressed but it was good
Prdered online for carryout!It was great
The food was fresh and delicious. It was prepared just the was I like it !
Pizza was good very neat and been there for years good jobs domino's