I just waited 2 HOURS to get my delivery order. I called after an hour and the lady said it was sent out and should be there soon but the delivery driver had 11 orders. Finally after another hour the guys showed up. I ordered at 12:35 and my food finally got here at 2:31. I leave work at 3. If I knew it was going to take 2 hours I would have just starved until I got off. The days of "FREAKY FAST" are clearly over. I'm giving 2 starts because the food was good.
Food: 5
Service: 1
Amber Gunthorp
Not freaky fast on delivery. apparently they’ve outsourced to Uber and it takes much much longer than expected. Missed my lunch window entirely. Now I know! BUT the food is really good and the staff in house are friendly. Thanks!
Atmosphere: 3
Food: 5
Service: 3
Dave Cameron
There are a lot of Jimmy John's throughout the U.S. - so most people know what to expect. This one fits the brand well. Good variety of subs, fresh ingredients, quick service. There were 5 in our party for lunch and we did fine - orders came out fine and consistent.
Atmosphere: 4
Food: 4
Service: 4
795davec
There are a lot of Jimmy John's throughout the U.S. - so most people know what to expect. This location fits the brand well. Big variety of subs, fresh ingredients, fast service. There were 5 in our party for lunch and we did well - orders came out fine and consistent across all sandwiches.
Jesse W.
They now sub out the delivery to Uber. Driver “Rizaria” is rude. Never ordering from here again. They were 20 minutes late too.
Food: 3
Service: 1
Alicia Williams
No worries Jimmy!! I came back because I needed that sandwich and it was awesomely great.. my Club Lulu was great
Atmosphere: 5
Food: 3
Service: 5
Jennifer Arevalo
I went in and was out in less than about 8 minutes!I got my Turkey Tom and was out the door.
Atmosphere: 5
Food: 5
Service: 5
Adam Miller
Placed an order at 6:16pm on Saturday, November 18 for a #5 and a bag of chips. Happened to need it delivered this time around. Food never came. Was *never* notified. Called at 10:30am on Sunday, November 19 and was told my order was voided due to no driver working. Would have been great for the business to inform me of anything, really. And then when I called to ask to speak to the manager, I could hear the manager talking to the individual who answered the phone but wouldn't take the call myself. Unacceptable, Jimmy John's. Do better.
Horrible customer service. I suggest “Kat” find another job if she’s going to treat customers poorly. If you’re dealing with the public you definitely need to work on your professionalism. Rude. Marshawn(sp) was helpful and apologetic for his pathetic employee. Not the 1st time he’s had to apologize for this person. Paid for my order never received anything. Was refused a refund.Talked to Nick the owner. Very professional. Handled my Issue on Sunday while doing family stuff. Never needed to do that. That matters to me. Thanks for the good service Nick.
Service: 5
Melodie Anderson
This place Is a joke there website gets your sandwich wrong they can't fix it so pay 12.00 fir a sandwich you can't eat and throw in the trash and that say it not there problem is the website
Alex
There was one person working. They did not take our order for 10 minutes because they were on their phone. They then did not change their gloves and made our sandwich’s with the same gloves they used their phone with.
Service: 1
Mary Nelson
Took over an hour to get my food 0.2 mile away. The store is in the city so I'd rather get it delivered so I don't have to find parking. I also didn't get my correct order. Not happy.
Food: 2
Service: 2
Chris Gualtieri
I go to the South Bend/Mishawaka area once a month or so. When I do, I go to this Jimmy John’s. I don’t know who it is, but one of the employees at this location actually knows how to make a true southern style sweet tea. It is absolutely the best sweet tea you’ll get from any state north of Georgia. It has a good, strong tea flavor and is truly sweet. Whoever the employee is, thank you and please don’t stop.
Friendly service and delicious food.
Atmosphere: 5
Food: 5
Service: 5
I just waited 2 HOURS to get my delivery order. I called after an hour and the lady said it was sent out and should be there soon but the delivery driver had 11 orders. Finally after another hour the guys showed up. I ordered at 12:35 and my food finally got here at 2:31. I leave work at 3. If I knew it was going to take 2 hours I would have just starved until I got off. The days of "FREAKY FAST" are clearly over. I'm giving 2 starts because the food was good.
Food: 5
Service: 1
Not freaky fast on delivery. apparently they’ve outsourced to Uber and it takes much much longer than expected. Missed my lunch window entirely. Now I know! BUT the food is really good and the staff in house are friendly. Thanks!
Atmosphere: 3
Food: 5
Service: 3
There are a lot of Jimmy John's throughout the U.S. - so most people know what to expect. This one fits the brand well. Good variety of subs, fresh ingredients, quick service. There were 5 in our party for lunch and we did fine - orders came out fine and consistent.
Atmosphere: 4
Food: 4
Service: 4
There are a lot of Jimmy John's throughout the U.S. - so most people know what to expect. This location fits the brand well. Big variety of subs, fresh ingredients, fast service. There were 5 in our party for lunch and we did well - orders came out fine and consistent across all sandwiches.
They now sub out the delivery to Uber. Driver “Rizaria” is rude. Never ordering from here again. They were 20 minutes late too.
Food: 3
Service: 1
No worries Jimmy!! I came back because I needed that sandwich and it was awesomely great.. my Club Lulu was great
Atmosphere: 5
Food: 3
Service: 5
I went in and was out in less than about 8 minutes!I got my Turkey Tom and was out the door.
Atmosphere: 5
Food: 5
Service: 5
Placed an order at 6:16pm on Saturday, November 18 for a #5 and a bag of chips. Happened to need it delivered this time around. Food never came. Was *never* notified. Called at 10:30am on Sunday, November 19 and was told my order was voided due to no driver working. Would have been great for the business to inform me of anything, really. And then when I called to ask to speak to the manager, I could hear the manager talking to the individual who answered the phone but wouldn't take the call myself. Unacceptable, Jimmy John's. Do better.
Atmosphere: 1
Food: 1
Service: 1
Freaky fast and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Chip
Restaurantji Recommends
Horrible customer service. I suggest “Kat” find another job if she’s going to treat customers poorly. If you’re dealing with the public you definitely need to work on your professionalism. Rude. Marshawn(sp) was helpful and apologetic for his pathetic employee. Not the 1st time he’s had to apologize for this person. Paid for my order never received anything. Was refused a refund.Talked to Nick the owner. Very professional. Handled my Issue on Sunday while doing family stuff. Never needed to do that. That matters to me. Thanks for the good service Nick.
Service: 5
This place Is a joke there website gets your sandwich wrong they can't fix it so pay 12.00 fir a sandwich you can't eat and throw in the trash and that say it not there problem is the website
There was one person working. They did not take our order for 10 minutes because they were on their phone. They then did not change their gloves and made our sandwich’s with the same gloves they used their phone with.
Service: 1
Took over an hour to get my food 0.2 mile away. The store is in the city so I'd rather get it delivered so I don't have to find parking. I also didn't get my correct order. Not happy.
Food: 2
Service: 2
I go to the South Bend/Mishawaka area once a month or so. When I do, I go to this Jimmy John’s. I don’t know who it is, but one of the employees at this location actually knows how to make a true southern style sweet tea. It is absolutely the best sweet tea you’ll get from any state north of Georgia. It has a good, strong tea flavor and is truly sweet. Whoever the employee is, thank you and please don’t stop.
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