My chicken sandwich was good but was disappointed in the fact that they charged 39 cents for a cup of water.
Atmosphere: 5
Food: 5
Service: 5
Alexander Major
I ordered through door dash ordered the hot and spicy wings and it came with old tenders and whole wings with only 3 spicy wings. This store on Michigan Street in South Bend Indiana can never get it right. They should be closed down. Enough is Enough.
Atmosphere: 1
Food: 1
Service: 1
Kenny Herron
This place is trash. Horrible management. Miniature chicken thighs are not what I was looking for but what I got.
Atmosphere: 1
Food: 1
Service: 1
Latisha Jones
Food was old and dry
Raul Sanchez
People that don’t work there were in the kitchen Bad customer Service Didn’t want to sell and it was 7:30pm
Martín DelAbra
Fries were so stale and crunchy, you could tell they were left out longer than an hour. Fountain drinks were all coming out warm and flat. And the chicken was very stale almost like they were reheated after being left out cold. The tables and chairs were also covered in sticky and dried out soda. However the customer service was very pleasant.
Atmosphere: 2
Food: 2
Service: 4
ize
Fries were tough to chew, like cardboard texture. The “popcorn” chicken in the famous bowl were also stale, probably left out for too long and reheated them. Although the only thing i enjoyed was the dr pepper vanilla sweet cream drink, it tasted like a vanilla coke float. I won’t forget to mention that the “atmosphere” was dirty looking. One seat I sat on was sticky? my clothes felt like they were gripping on it. Disgusting. Someone also left their trash and drink on a table. Yuck.
Atmosphere: 1
Food: 2
Service: 4
Emily Sexton
I normally don’t eat here but I had some dental work done today and the only thing I can really eat is mashed potatoes. I told the staff this and they made me some fresh mashed potatoes. I really appreciate the thoughtfulness!
Food: 5
Service: 5
D. Edwards
I visited store 8-26-25 drive thru. SB/Michigan St. --KFC Food (fries) cold, greasy & dark in color rather than golden brown. Nuggets cooked very hard and almost a burnt look! I went inside to let staff know with hopes of getting a fresh new order. I entered the store and was not approached at the counter for about (7 min, timed😠). Although the two staff members Hannah and Aryiah(A-which may be spelled incorrectly) walked back in forth and glanced at me be never waited on me. Finally approaching the counter to say nothing but grab for the bag I bought back in ..which I had to abruptly stop her!!....As her poor attitude went on, in a rude/ poor customer service manner as I was explaining my food situation she started verbally cutting me off, stating ALL of our food is cooked in the same GREASE (as to say now what!) I firmly stated I want fresh food or a refund. A, stated we don't give refunds but we try to make it right. As she went on to help other customers at the drive thru, I asked the staff Hannah was there a manager on duty, she said yes and pointed to A, WOW!!! was I surprised. What a horrible example of management.This young girl needs managerial training skills! quick fast & in a hurry. This may not be the job for her working with the public.... I never experienced this poor service/bad food & behavior at this KFC or any other locations in town. Corporate Management -Please Correct., it's a reflection on you.
Atmosphere: 1
Food: 1
Service: 1
Brian Avery
The gm an the crew are great great atmosphere to visit
Big shout out to Patricia and the crew, my visit was welcoming and genuine! I’ll for sure be back
Atmosphere: 5
Food: 5
Service: 5
Travis Carver
Thanks to Patricia for being transparent and down to earth!!
Atmosphere: 5
Food: 5
Service: 5
QUEEN DOJA
Horrible service// slow service// $32 and some change and my food was cold after sitting waiting for 15 mins ONLY the fries were fresh.. plus they were slow so I was the ONLY VEHICLE
Atmosphere: 1
Food: 1
Service: 1
Latosha Goodman
This isn’t the original hot wings!!! They said it was a 20 min wait but these wings was old
Atmosphere: 1
Food: 1
Service: 1
Cheryl Roberson
Second time I've been there didn't have any chicken at all. Manage got crappy with when I said second time an no chicken
My chicken sandwich was good but was disappointed in the fact that they charged 39 cents for a cup of water.
Atmosphere: 5
Food: 5
Service: 5
I ordered through door dash ordered the hot and spicy wings and it came with old tenders and whole wings with only 3 spicy wings. This store on Michigan Street in South Bend Indiana can never get it right. They should be closed down. Enough is Enough.
Atmosphere: 1
Food: 1
Service: 1
This place is trash. Horrible management. Miniature chicken thighs are not what I was looking for but what I got.
Atmosphere: 1
Food: 1
Service: 1
Food was old and dry
People that don’t work there were in the kitchen
Bad customer Service
Didn’t want to sell and it was 7:30pm
Fries were so stale and crunchy, you could tell they were left out longer than an hour. Fountain drinks were all coming out warm and flat. And the chicken was very stale almost like they were reheated after being left out cold. The tables and chairs were also covered in sticky and dried out soda. However the customer service was very pleasant.
Atmosphere: 2
Food: 2
Service: 4
Fries were tough to chew, like cardboard texture. The “popcorn” chicken in the famous bowl were also stale, probably left out for too long and reheated them. Although the only thing i enjoyed was the dr pepper vanilla sweet cream drink, it tasted like a vanilla coke float. I won’t forget to mention that the “atmosphere” was dirty looking. One seat I sat on was sticky? my clothes felt like they were gripping on it. Disgusting. Someone also left their trash and drink on a table. Yuck.
Atmosphere: 1
Food: 2
Service: 4
I normally don’t eat here but I had some dental work done today and the only thing I can really eat is mashed potatoes. I told the staff this and they made me some fresh mashed potatoes. I really appreciate the thoughtfulness!
Food: 5
Service: 5
I visited store 8-26-25 drive thru. SB/Michigan St. --KFC
Food (fries) cold, greasy & dark in color rather than golden brown. Nuggets cooked very hard and almost a burnt look! I went inside to let staff know with hopes of getting a fresh new order. I entered the store and was not approached at the counter for about (7 min, timed😠). Although the two staff members Hannah and Aryiah(A-which may be spelled incorrectly) walked back in forth and glanced at me be never waited on me. Finally approaching the counter to say nothing but grab for the bag I bought back in ..which I had to abruptly stop her!!....As her poor attitude went on, in a rude/ poor customer service manner as I was explaining my food situation she started verbally cutting me off, stating ALL of our food is cooked in the same GREASE (as to say now what!) I firmly stated I want fresh food or a refund. A, stated we don't give refunds but we try to make it right.
As she went on to help other customers at the drive thru, I asked the staff Hannah was there a manager on duty, she said yes and pointed to A, WOW!!! was I surprised.
What a horrible example of management.This young girl needs managerial training skills! quick fast & in a hurry. This may not be the job for her working with the public....
I never experienced this poor service/bad food & behavior at this KFC or any other locations in town.
Corporate Management -Please Correct., it's a reflection on you.
Atmosphere: 1
Food: 1
Service: 1
The gm an the crew are great great atmosphere to visit
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Big shout out to Patricia and the crew, my visit was welcoming and genuine! I’ll for sure be back
Atmosphere: 5
Food: 5
Service: 5
Thanks to Patricia for being transparent and down to earth!!
Atmosphere: 5
Food: 5
Service: 5
Horrible service// slow service// $32 and some change and my food was cold after sitting waiting for 15 mins ONLY the fries were fresh.. plus they were slow so I was the ONLY VEHICLE
Atmosphere: 1
Food: 1
Service: 1
This isn’t the original hot wings!!! They said it was a 20 min wait but these wings was old
Atmosphere: 1
Food: 1
Service: 1
Second time I've been there didn't have any chicken at all. Manage got crappy with when I said second time an no chicken
Atmosphere: 1
Food: 1
Service: 1
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