Liz correct my order it was made on time, best papa John’s employee there is great
Food: 4
Service: 4
R
Papa John’s pizza on N.Ironwood is always fast, efficient and good pizza every time we order!
Atmosphere: 5
Food: 5
Service: 5
Lorreasa Fleming
Tonight I visited this Papa John’s location to pick up a door dash order and was very hurt and felt really disappointed by the service I received. Initially upon entering location I saw two workers present and after standing there for a few minutes I was able to catch eye contact with the delivery driver whom I asked very nicely if there was an order waiting for my DoorDash customer and received no response literally he looked at me and walked out the door. The remaining guy allowed me to say “excuse me” a dozen times and did not one time acknowledge my presence or respond to my question about the customers order. I was really confused so before the driver took off I stepped outside to ask the driver if he knows if there is an order waiting for said customer….. The driver responded with What???? I asked the question and his reply was that ask him “referring to older guy inside” he is the manager! Very rude and in a very demeaning manner. He then got in car and left. Shortly after going back into location to see if I can finally get a reply about the order I’ve been waiting on…… the manager continued to ignore me but when two men entered the location….. not only did he greet them but he handed them both their orders immediately! However continued to ignore my presence and act as if I didn’t exist! I mean literally not responding……no wait time……. No acknowledgement……Nothing! I mean literally guys I had to cancel the order due to this nonsense! I did record the entire incident and I will encourage everyone in the local area to choose another Papa John’s to order from! I never leave bad reviews that undeserving but no one deserves to be treated like that no matter their race and or gender. It’s been a very long time since I’ve experienced nastiness and straight out hate from an individual operating a business but I assure you I Will Never Eat and Order Papa John’s again! Sad thing is they had a very nice and clean location but the ppl who are running the business are going to run it straight into a hole with that kind of service! Please clean house immediately! Hire a whole new staff that can display positive energy and give respect to the people that contribute to your business in this community!!!!! FYI. A little respect goes a great distance in the business world.
Atmosphere: 1
Food: 1
Service: 1
Jason Magistre
Made mistake on GrubHub order (picked wrong item) and they remedied it, even letting me keep the mistaken item. Manager on call was very nice!
Atmosphere: 5
Food: 5
Service: 5
Kevin Wieringa
We order from here all the time and pick it up. Always seems busy and employees are friendly when you can get their attention at times. As a Door dash driver, this place needs to figure it out. I've been sent here multiple times for orders and not been able to pick up and deliver because the systems aren't talking to each other properly. So a waste of time and gas driving for a delivery and not getting to deliver. Over all it's a good place to order from unless you're a Door Dasher.
Atmosphere: 3
Food: 4
Service: 3
Jasona Ludena Santana
We had went o another Papa Johns they told us to go to them, they said it was probably at the previous place. We had just came back from a 2 hour trip and I was tired and hungrt. The womam then took our order there and we got the food in a timely manner. She literally was a lifesaver as I didn't know if I was more hungry or tired. She fixed a problem that wasn't hers and I really appreciated that!
Atmosphere: 3
Food: 5
Service: 5
Angeliek Anderson
My order was fast and hot. The food was very good. The delivery driver was very nice.
Food: 5
Service: 5
Michelle Mapes
We ordered delivery for 11:15 it didn't show up until 1:00.
Food: 1
Service: 1
Ivan Trikin
Some people don't like Papa Jones, but it's my favorite pizza in different states across America and in Spain, Turkey and Russia (before the war with Ukraine). I really like their pizza dough and crust. And I always combine my own pizza, always the same, always good.
Atmosphere: 5
Food: 5
Service: 5
James Kauzlarich
It's Papa Johns Pizza. Meh pizza but inexpensive, if that's most important to you.
I placed an order for pick up for two pizzas. I got a flat tire but by the time I logged in the order showed made. Was going to just put on a spare and go get it but there were issues so I needed to get some tools. So took a Lyft to pick up the pizzas. Didn't think to open them there as they read the order back and took my money. Anyway half of my pizza from one of the pies was missing. I called back and the manager said it was just him and he didn't eat it. I said there were 4 on duty when I was there cause one got you for help taking my cash. He laughed said okay and hung up. Called back said his name is oz but I doubt that was accurate. Cost me more for the Lyft there and back for the two pizzas. As my car is out of commission this was my plan to feed my family while I got it fixed. Times aren't exactly easy. So I wasted money on the Lyft and for food. I understand the pizza being older or sitting there as that wasn't your fault... But to to eat half the pizza and then laugh. Now I can't even trust the food I do have to be okay to serve my family. I have a serv safe certification but even without it if you work in food you could at least understand that what you are serving is something people are eating as a meal. I got robbed by you and all you did was laugh about it. Don't normally go to corporate or try and leave horrible reviews. I understand how hard it can be. But to not even care or try and give someone something they paid for I don't understand. I didn't call because the order said it was done and I understood that wasn't your fault. But if you were to think someone ordered and wasn't coming you could have at least called before eating half their pizza. And then to take my money look me in the eye and hand me one and a half pizzas. Now I know I can't eat them. So I paid you to eat my pizza and then charged myself a Lyft. I have never said anyone should be fired but I honestly hope there are serious changes. People should be able to trust that they are getting food they paid for made to food safety standards. Especially as prices continue to rise.
Atmosphere: 1
Food: 1
Service: 1
Jody Bailey
Papa Johns is my favorite pizza! I love the wide selection and all the deals. I always have very good service and my pizza is always on time.
Atmosphere: 5
Food: 5
Service: 5
Stephen Bradley
Wanted delivery after 14hr day, had to come back down 3 stories to get lied to about the door code not working as I watched the guy get out of his car.......to receive cold pizza and wings..
Atmosphere: 1
Food: 2
Service: 1
Tom Cyr
Food here tastes good but unfortunately, my initial experience with this location was toxic. I called in my order and the "Indian sounding" call center operator put my order for "cheese steak" as "cheese sticks" on the Papa's Pair $6.99 special. I arrived before the restaurant prepared my order and it was I who discovered the error shortly after arriving. Still, the cashier, who seemed to be in charge, refused to change the order to cheese steak without ordering it again. When filing a complaint on the company website, their only suggestion was to contact the store and speak to the manager. I believe that step was already taken on the rainy day of food ordering. I can't imagine a POS system that would not enable employees to edit orders. It appears to me that their hiring practices have room for improvement where employees don't put a little higher priority on customers service.
Atmosphere: 3
Food: 5
Service: 2
Mr. Im Sexxy
Female night Manager is extremely rude.. haven't they ever heard the customer is always right.. I ordered alfredo believing that I was going to get a pasta they served me sauce in a bowl what am I going to do with sauce in a bowl then had an attitude when I called to see why I had sauce in a bowl when told that's how they sell it I asked why didn't the crew member who took my order let me know it was just sauce in a bowl and not pasta I wouldn't have spent my money on it
Liz correct my order it was made on time, best papa John’s employee there is great
Food: 4
Service: 4
Papa John’s pizza on N.Ironwood is always fast, efficient and good pizza every time we order!
Atmosphere: 5
Food: 5
Service: 5
Tonight I visited this Papa John’s location to pick up a door dash order and was very hurt and felt really disappointed by the service I received. Initially upon entering location I saw two workers present and after standing there for a few minutes I was able to catch eye contact with the delivery driver whom I asked very nicely if there was an order waiting for my DoorDash customer and received no response literally he looked at me and walked out the door. The remaining guy allowed me to say “excuse me” a dozen times and did not one time acknowledge my presence or respond to my question about the customers order. I was really confused so before the driver took off I stepped outside to ask the driver if he knows if there is an order waiting for said customer….. The driver responded with What???? I asked the question and his reply was that ask him “referring to older guy inside” he is the manager! Very rude and in a very demeaning manner. He then got in car and left. Shortly after going back into location to see if I can finally get a reply about the order I’ve been waiting on…… the manager continued to ignore me but when two men entered the location….. not only did he greet them but he handed them both their orders immediately! However continued to ignore my presence and act as if I didn’t exist! I mean literally not responding……no wait time……. No acknowledgement……Nothing! I mean literally guys I had to cancel the order due to this nonsense! I did record the entire incident and I will encourage everyone in the local area to choose another Papa John’s to order from! I never leave bad reviews that undeserving but no one deserves to be treated like that no matter their race and or gender. It’s been a very long time since I’ve experienced nastiness and straight out hate from an individual operating a business but I assure you I Will Never Eat and Order Papa John’s again! Sad thing is they had a very nice and clean location but the ppl who are running the business are going to run it straight into a hole with that kind of service! Please clean house immediately! Hire a whole new staff that can display positive energy and give respect to the people that contribute to your business in this community!!!!! FYI. A little respect goes a great distance in the business world.
Atmosphere: 1
Food: 1
Service: 1
Made mistake on GrubHub order (picked wrong item) and they remedied it, even letting me keep the mistaken item. Manager on call was very nice!
Atmosphere: 5
Food: 5
Service: 5
We order from here all the time and pick it up. Always seems busy and employees are friendly when you can get their attention at times. As a Door dash driver, this place needs to figure it out. I've been sent here multiple times for orders and not been able to pick up and deliver because the systems aren't talking to each other properly. So a waste of time and gas driving for a delivery and not getting to deliver. Over all it's a good place to order from unless you're a Door Dasher.
Atmosphere: 3
Food: 4
Service: 3
We had went o another Papa Johns they told us to go to them, they said it was probably at the previous place. We had just came back from a 2 hour trip and I was tired and hungrt. The womam then took our order there and we got the food in a timely manner. She literally was a lifesaver as I didn't know if I was more hungry or tired. She fixed a problem that wasn't hers and I really appreciated that!
Atmosphere: 3
Food: 5
Service: 5
My order was fast and hot. The food was very good. The delivery driver was very nice.
Food: 5
Service: 5
We ordered delivery for 11:15 it didn't show up until 1:00.
Food: 1
Service: 1
Some people don't like Papa Jones, but it's my favorite pizza in different states across America and in Spain, Turkey and Russia (before the war with Ukraine).
I really like their pizza dough and crust. And I always combine my own pizza, always the same, always good.
Atmosphere: 5
Food: 5
Service: 5
It's Papa Johns Pizza. Meh pizza but inexpensive, if that's most important to you.
No seating. Pick-up and delivery only.
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
I placed an order for pick up for two pizzas. I got a flat tire but by the time I logged in the order showed made. Was going to just put on a spare and go get it but there were issues so I needed to get some tools. So took a Lyft to pick up the pizzas. Didn't think to open them there as they read the order back and took my money. Anyway half of my pizza from one of the pies was missing. I called back and the manager said it was just him and he didn't eat it. I said there were 4 on duty when I was there cause one got you for help taking my cash. He laughed said okay and hung up. Called back said his name is oz but I doubt that was accurate. Cost me more for the Lyft there and back for the two pizzas. As my car is out of commission this was my plan to feed my family while I got it fixed. Times aren't exactly easy. So I wasted money on the Lyft and for food. I understand the pizza being older or sitting there as that wasn't your fault... But to to eat half the pizza and then laugh. Now I can't even trust the food I do have to be okay to serve my family. I have a serv safe certification but even without it if you work in food you could at least understand that what you are serving is something people are eating as a meal. I got robbed by you and all you did was laugh about it. Don't normally go to corporate or try and leave horrible reviews. I understand how hard it can be. But to not even care or try and give someone something they paid for I don't understand. I didn't call because the order said it was done and I understood that wasn't your fault. But if you were to think someone ordered and wasn't coming you could have at least called before eating half their pizza. And then to take my money look me in the eye and hand me one and a half pizzas. Now I know I can't eat them. So I paid you to eat my pizza and then charged myself a Lyft. I have never said anyone should be fired but I honestly hope there are serious changes. People should be able to trust that they are getting food they paid for made to food safety standards. Especially as prices continue to rise.
Atmosphere: 1
Food: 1
Service: 1
Papa Johns is my favorite pizza! I love the wide selection and all the deals. I always have very good service and my pizza is always on time.
Atmosphere: 5
Food: 5
Service: 5
Wanted delivery after 14hr day, had to come back down 3 stories to get lied to about the door code not working as I watched the guy get out of his car.......to receive cold pizza and wings..
Atmosphere: 1
Food: 2
Service: 1
Food here tastes good but unfortunately, my initial experience with this location was toxic. I called in my order and the "Indian sounding" call center operator put my order for "cheese steak" as "cheese sticks" on the Papa's Pair $6.99 special. I arrived before the restaurant prepared my order and it was I who discovered the error shortly after arriving. Still, the cashier, who seemed to be in charge, refused to change the order to cheese steak without ordering it again. When filing a complaint on the company website, their only suggestion was to contact the store and speak to the manager. I believe that step was already taken on the rainy day of food ordering. I can't imagine a POS system that would not enable employees to edit orders. It appears to me that their hiring practices have room for improvement where employees don't put a little higher priority on customers service.
Atmosphere: 3
Food: 5
Service: 2
Female night Manager is extremely rude.. haven't they ever heard the customer is always right.. I ordered alfredo believing that I was going to get a pasta they served me sauce in a bowl what am I going to do with sauce in a bowl then had an attitude when I called to see why I had sauce in a bowl when told that's how they sell it I asked why didn't the crew member who took my order let me know it was just sauce in a bowl and not pasta I wouldn't have spent my money on it
Loading...