This subway needs to learn the process over! This subway has always been a last resort subway. Today showed they just dont have a clue I ordered a sandwich and they put cheese on the bottom of the sandwich then meat on top of the sandwich then he asked what sauce I said I will take onion etc and he was dead set on adding sauce to the meat first and Wouldn't listen to what I wanted. They need to greet customers by Hi, welcome to subway instead of whats UP. They all need to go ordered a sandwich from Heritage square subway and learn the process.
Atmosphere: 3
Food: 1
Service: 1
Harrison Sisk
Every time I go to this subway there are absurd waits. The drive through will be empty, they won’t be working on orders, the lobby will be empty, and they still manage to tell me that there are subs ahead of me when I walk in. I have walked in after placing a mobile pickup multiple times seeing that one or more of the workers aren’t working on anything, only for them to tell me that they have sandwiches ahead of me, which is a lie since they immediately get to my sandwich that I ordered more than 30 minutes ago and no one walks in during the 15 minutes it takes the workers to make my turkey sandwich. Please just go to a different sandwich shop, you will almost never receive your order on times and the few times that you do, something is almost always wrong.
Chris Grant
I actually never placed an order as I arrived at 8:05pm and lobby was closed, employee mopping floor, I see drive thru is open till 9pm so I pull around and sitting at the order screen for 5min with no one getting with me, I pull up to the window and it is wide open and can hear employees laughing and cussing, I yell for help but no one comes up, decide to place a order through app and before I finish an order comes in and I hear an employee start cussing and yelling as they come up to a register 8 ft in front of me and is upset that a customer had the audacity to placed an order while open. The whole time she never look over and just keeps throwing a fit about an order coming in almost another hour before close. I decide I probably don’t want these people making my food and leave. No other subway close so I decide to go to another place, Subway lost money and gets this bad review as I feel it is owed. Staff should be manning stations if I cannot get into store and employees should understand you are paid to take orders as the money from us customers is what their covers their paycheck, not throw a fit when people put orders in almost another order hour before close. Tried to do this through Subway direct but their chat on their site limits you to 255 characters so here is where it is being posted.
Atmosphere: 1
Food: 1
Service: 1
Holly Tate
As soon as we got in the door round 730 the lady behind the counter started cussing and saying they where done. She went and locked the door. They let the new girl go home told her she was to slow. Then she started making our sandwiches, the guy kept quite most the time. She messed up my daughters sandwich forgot the sauce for the teriyaki and my Italian barley had any meat. She wasn't paying attention and was complaining the whole time. Horrible service experience.
Atmosphere: 1
Food: 1
Service: 1
Finn Fiechtner
I often like subway but last time I went the scrawny dude with the chain got rude with me when I couldn't hear him.
Atmosphere: 3
Food: 5
Service: 2
Jalynn Lee
Every time I go to Subway, there is an unecessary wait time in the drive-thru. I don’t know if it’s because they are short staffed or whatever the case may be, but this is unacceptable. Especially if there is just one car in the line.
Another, having gotten the wrong order twice and having paid for it 👎🏽
ted E
Clean, friendly, good food.
Atmosphere: 5
Food: 5
Service: 5
Robert Sheehan
Hands down the best Subway I’ve ever been to.
The place is spotless, the crew actually looks like they want to be there (rare, I know), and the sandwiches? Absolute perfection. Ingredients were fresh, bread was warm, and they didn’t skimp on anything.
Shoutout to the team — they were fast, friendly, and still managed to keep the vibes chill and welcoming even during a rush. You can tell they take pride in what they do.
I’ve been to plenty of Subways, but this one? Feels like the standard everyone else should be trying to meet.
Atmosphere: 5
Food: 5
Service: 5
Andrew Butterface
Everytime I've gone in there, I got the feeling that I was a problem to the workers by my mere presence. Very uncomfortable. Also, don't open at 8 if you don't serve breakfast subs.
Atmosphere: 1
Food: 1
Service: 1
Sarah Bolinger
Seth! Dude! I want to apologize for my crap mood today!
He was really kind to me today. I feel bad cuz I asked him if he read my instructions on the app. He said yes, but he missed the last part. He trashed the sub and remade it(asked me multiple times if he was doing it correctly)and apologized. He seems like he actually wants to do his job. Now I gotta find him again and apologize for being irritated(and it wasn't his fault, i was in a crap mood ?). You deserve a raise for the people you deal with and still have a smile on your face! Thank you for being YOU!! ?
Well this was nasty. Ordered a meatball sub. Told me the meatballs and sauce were not heated ahead of time. How is that? So they just must have put it in the microwave for 20 seconds. It was semi warm and became colder the further you ate into the sandwich. Not like I have a microwave in my car to heat it up. C,mon heat stuff up like the other Subway restaurants.
Atmosphere: 4
Food: 1
Service: 4
Alexis mae
This is the 2nd order in a row that's not RIGHT. For the price of subway sandwiches you should GET EXACTY WANT YOU ORDERED. Blt on flat bread not warned or toasted. No mayo but instead Italian dressing of some sort. And last order 2 Cold cuts similar but different made the exact same with ONLY ONE ingredient I had asked for on the other. Get it together. I looked at the order to make sure I didn't make the mistake and nope.. Done giving this subway my business!!
Atmosphere: 1
Food: 1
Service: 3
Jason Mcwilliams
Every time my wife and I eat here we leave full and happy...
Atmosphere: 4
Food: 5
Service: 5
Wilson Raney
Workers lock the door an hour before closing time. Good luck picking up your mobile orders!
This subway needs to learn the process over! This subway has always been a last resort subway. Today showed they just dont have a clue I ordered a sandwich and they put cheese on the bottom of the sandwich then meat on top of the sandwich then he asked what sauce I said I will take onion etc and he was dead set on adding sauce to the meat first and Wouldn't listen to what I wanted.
They need to greet customers by Hi, welcome to subway instead of whats UP.
They all need to go ordered a sandwich from Heritage square subway and learn the process.
Atmosphere: 3
Food: 1
Service: 1
Every time I go to this subway there are absurd waits. The drive through will be empty, they won’t be working on orders, the lobby will be empty, and they still manage to tell me that there are subs ahead of me when I walk in. I have walked in after placing a mobile pickup multiple times seeing that one or more of the workers aren’t working on anything, only for them to tell me that they have sandwiches ahead of me, which is a lie since they immediately get to my sandwich that I ordered more than 30 minutes ago and no one walks in during the 15 minutes it takes the workers to make my turkey sandwich. Please just go to a different sandwich shop, you will almost never receive your order on times and the few times that you do, something is almost always wrong.
I actually never placed an order as I arrived at 8:05pm and lobby was closed, employee mopping floor, I see drive thru is open till 9pm so I pull around and sitting at the order screen for 5min with no one getting with me, I pull up to the window and it is wide open and can hear employees laughing and cussing, I yell for help but no one comes up, decide to place a order through app and before I finish an order comes in and I hear an employee start cussing and yelling as they come up to a register 8 ft in front of me and is upset that a customer had the audacity to placed an order while open. The whole time she never look over and just keeps throwing a fit about an order coming in almost another hour before close. I decide I probably don’t want these people making my food and leave. No other subway close so I decide to go to another place, Subway lost money and gets this bad review as I feel it is owed. Staff should be manning stations if I cannot get into store and employees should understand you are paid to take orders as the money from us customers is what their covers their paycheck, not throw a fit when people put orders in almost another order hour before close. Tried to do this through Subway direct but their chat on their site limits you to 255 characters so here is where it is being posted.
Atmosphere: 1
Food: 1
Service: 1
As soon as we got in the door round 730 the lady behind the counter started cussing and saying they where done. She went and locked the door. They let the new girl go home told her she was to slow. Then she started making our sandwiches, the guy kept quite most the time. She messed up my daughters sandwich forgot the sauce for the teriyaki and my Italian barley had any meat. She wasn't paying attention and was complaining the whole time. Horrible service experience.
Atmosphere: 1
Food: 1
Service: 1
I often like subway but last time I went the scrawny dude with the chain got rude with me when I couldn't hear him.
Atmosphere: 3
Food: 5
Service: 2
Every time I go to Subway, there is an unecessary wait time in the drive-thru. I don’t know if it’s because they are short staffed or whatever the case may be, but this is unacceptable. Especially if there is just one car in the line.
Another, having gotten the wrong order twice and having paid for it 👎🏽
Clean, friendly, good food.
Atmosphere: 5
Food: 5
Service: 5
Hands down the best Subway I’ve ever been to.
The place is spotless, the crew actually looks like they want to be there (rare, I know), and the sandwiches? Absolute perfection. Ingredients were fresh, bread was warm, and they didn’t skimp on anything.
Shoutout to the team — they were fast, friendly, and still managed to keep the vibes chill and welcoming even during a rush. You can tell they take pride in what they do.
I’ve been to plenty of Subways, but this one? Feels like the standard everyone else should be trying to meet.
Atmosphere: 5
Food: 5
Service: 5
Everytime I've gone in there, I got the feeling that I was a problem to the workers by my mere presence. Very uncomfortable. Also, don't open at 8 if you don't serve breakfast subs.
Atmosphere: 1
Food: 1
Service: 1
Seth! Dude! I want to apologize for my crap mood today!
He was really kind to me today. I feel bad cuz I asked him if he read my instructions on the app. He said yes, but he missed the last part. He trashed the sub and remade it(asked me multiple times if he was doing it correctly)and apologized. He seems like he actually wants to do his job. Now I gotta find him again and apologize for being irritated(and it wasn't his fault, i was in a crap mood ?). You deserve a raise for the people you deal with and still have a smile on your face! Thank you for being YOU!! ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
tj and carl are the best workers ever
Atmosphere: 5
Food: 5
Service: 3
Well this was nasty. Ordered a meatball sub. Told me the meatballs and sauce were not heated ahead of time. How is that? So they just must have put it in the microwave for 20 seconds. It was semi warm and became colder the further you ate into the sandwich. Not like I have a microwave in my car to heat it up. C,mon heat stuff up like the other Subway restaurants.
Atmosphere: 4
Food: 1
Service: 4
This is the 2nd order in a row that's not RIGHT. For the price of subway sandwiches you should GET EXACTY WANT YOU ORDERED. Blt on flat bread not warned or toasted. No mayo but instead Italian dressing of some sort. And last order 2 Cold cuts similar but different made the exact same with ONLY ONE ingredient I had asked for on the other. Get it together. I looked at the order to make sure I didn't make the mistake and nope.. Done giving this subway my business!!
Atmosphere: 1
Food: 1
Service: 3
Every time my wife and I eat here we leave full and happy...
Atmosphere: 4
Food: 5
Service: 5
Workers lock the door an hour before closing time. Good luck picking up your mobile orders!
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