Stay away! This place will steal your money if they run out of ingredients. This was genuinely the worst restaurant experience my roommate and I have run into, and somehow it didn't even involve getting the actual food. Now I have to go through a dispute process to undo the charge.
I placed a simple, prepaid order on the app. My roommate went to pick it up and was informed only in the store that they were out of the meat we'd both ordered. Their english was very poor, so I'll fully admit some things may have been lost in translation, but my roommate said that they didn't even initially offer any alternative. Despite already taking my money, they pretty much just said they were out of that meat type and left it at that. Only when my roommate directly asked if they could make the sandwiches anyways with a substitute meat did they actually start doing anything, and started on my roommate's sandwich (which they also somehow managed to make incorrectly). At this point, I was called over the phone to give them my substitute. I asked if I could just swap sandwiches entirely since I'd ordered the most expensive one, so any others would be cheaper. Not to mention I used to coupon to get any sandwich for a flat price. Their answer was no. Fair enough, I figured maybe it's a system thing. I asked if I could change the cheese type at least from the mobile order. Their answer was also no. Could I at least remove one of the veggies I picked? No.
Then they informed my roommate that there would be an additional charge for their sandwich. They wanted to charge me again to make these sandwiches for the prepaid, unfulfilled order. We were both pretty floored at this point and just told them to cancel the order. They said they couldn't because they already started on it. I wasn't paying a second price tag for something I'd already paid for, so my roommate left.
Sure enough, despite leaving with no food, the order was marked as picked up and I was charged for it. I'm not sure how specifically, but forcing someone to pay for services not able to be rendered, let alone attempting to double charge them for it, has to be illegal in some way. This was genuinely the most baffling experience I've had in awhile
Aidan Elliott
They must get paid based on how little sauce they give you. I asked for 2 different sauces on the side which he proceeded to shame me for asking for then put a small squirt of each (less than you'd put on half a sandwich) in a cup and look me dead in the eye as he passed them to me.
Walter D-welder
Ordered a 12in sub, no meat or cheese at either end of the sandwich. Only condiments. Ice tea dispenser did not work.
Atmosphere: 4
Food: 1
Service: 2
Michael Sturdevant
Won't be back!
Amanda Noel
We ordered catering through the website. However, I called a few times before I ordered wanting to make sure I did it right. I ordered 3 sub platters for our wedding. They delivered on time and made sure everything was there. Everytime I called the staff was super nice. Thank you. Great job Spencer team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Julianna Bell
There's mold in the drink machine. ?? Don't eat here if your allergic to mold. My and my husband both were affected by this after eating here.
Food: 1
Amanda Skinner
We ordered catering through the website. However, I called a few times before I ordered wanting to make sure I did it right. I ordered 3 sub platters for our wedding. They delivered on time and made sure everything was there. Everytime I called the staff was super nice. Thank you. Great job Spencer team!
I got a tuna sub and it’s messy! Missing the cheese, can’t even taste anything but tuna and honey mustard!!! Wish I could put a 0 star! My husbands also missing cheese and his sandwich wasn’t even toasted!!! 0-10 never going again
Food: 1
Service: 1
Matthew Gilbert
Employees are very nice and the food was wonderful as usual.
Atmosphere: 5
Food: 5
Service: 5
Liza Huffman
They were very kind to me when my online order got messed up.
Service: 5
Melissa Balder
Danny was amazing...but his new co-workers were terrible...couldnt grasp to cut my sandwich in thirds instead of half...then they couldn't fix my friends sandwich properly...if I see them n there again I will not stay...thank God for Danny...ur amazing worker...
Atmosphere: 4
Food: 5
Service: 1
Anna Quick
Subway discontinued the sandwich I wanted. They recommend the chicken sandwich they replaced it with,but I didn't care for it.
It was ok. The employee was hard to understand.
Stay away! This place will steal your money if they run out of ingredients. This was genuinely the worst restaurant experience my roommate and I have run into, and somehow it didn't even involve getting the actual food. Now I have to go through a dispute process to undo the charge.
I placed a simple, prepaid order on the app. My roommate went to pick it up and was informed only in the store that they were out of the meat we'd both ordered. Their english was very poor, so I'll fully admit some things may have been lost in translation, but my roommate said that they didn't even initially offer any alternative. Despite already taking my money, they pretty much just said they were out of that meat type and left it at that. Only when my roommate directly asked if they could make the sandwiches anyways with a substitute meat did they actually start doing anything, and started on my roommate's sandwich (which they also somehow managed to make incorrectly). At this point, I was called over the phone to give them my substitute. I asked if I could just swap sandwiches entirely since I'd ordered the most expensive one, so any others would be cheaper. Not to mention I used to coupon to get any sandwich for a flat price. Their answer was no. Fair enough, I figured maybe it's a system thing. I asked if I could change the cheese type at least from the mobile order. Their answer was also no. Could I at least remove one of the veggies I picked? No.
Then they informed my roommate that there would be an additional charge for their sandwich. They wanted to charge me again to make these sandwiches for the prepaid, unfulfilled order. We were both pretty floored at this point and just told them to cancel the order. They said they couldn't because they already started on it. I wasn't paying a second price tag for something I'd already paid for, so my roommate left.
Sure enough, despite leaving with no food, the order was marked as picked up and I was charged for it. I'm not sure how specifically, but forcing someone to pay for services not able to be rendered, let alone attempting to double charge them for it, has to be illegal in some way. This was genuinely the most baffling experience I've had in awhile
They must get paid based on how little sauce they give you. I asked for 2 different sauces on the side which he proceeded to shame me for asking for then put a small squirt of each (less than you'd put on half a sandwich) in a cup and look me dead in the eye as he passed them to me.
Ordered a 12in sub, no meat or cheese at either end of the sandwich. Only condiments. Ice tea dispenser did not work.
Atmosphere: 4
Food: 1
Service: 2
Won't be back!
We ordered catering through the website. However, I called a few times before I ordered wanting to make sure I did it right. I ordered 3 sub platters for our wedding. They delivered on time and made sure everything was there. Everytime I called the staff was super nice. Thank you. Great job Spencer team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
There's mold in the drink machine.
??
Don't eat here if your allergic to mold. My and my husband both were affected by this after eating here.
Food: 1
We ordered catering through the website. However, I called a few times before I ordered wanting to make sure I did it right. I ordered 3 sub platters for our wedding. They delivered on time and made sure everything was there. Everytime I called the staff was super nice. Thank you. Great job Spencer team!
Atmosphere: 5
Food: 5
Service: 5
Cookies are great
Atmosphere: 5
Food: 5
Service: 5
amits my
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I got a tuna sub and it’s messy! Missing the cheese, can’t even taste anything but tuna and honey mustard!!! Wish I could put a 0 star! My husbands also missing cheese and his sandwich wasn’t even toasted!!! 0-10 never going again
Food: 1
Service: 1
Employees are very nice and the food was wonderful as usual.
Atmosphere: 5
Food: 5
Service: 5
They were very kind to me when my online order got messed up.
Service: 5
Danny was amazing...but his new co-workers were terrible...couldnt grasp to cut my sandwich in thirds instead of half...then they couldn't fix my friends sandwich properly...if I see them n there again I will not stay...thank God for Danny...ur amazing worker...
Atmosphere: 4
Food: 5
Service: 1
Subway discontinued the sandwich I wanted. They recommend the chicken sandwich they replaced it with,but I didn't care for it.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cookies
Loading...