I generally go to this Bigby about 2-3 times per week out of convenience of it being next to my home. I always order ahead, not to necessarily make it faster but in hopes of saving someone time of having to take an order verbally. Regardless, even if I order 15-20 minutes before arrival, my order is hardly ever ready but I am generally patient. Today I accidentally didn’t change my order to drive-thru when placing it and I did not realize I missed it, I went thru the drive thru and let them know I place a mobile order, at the window I was lectured on how I put my order in wrong as in store instead of drive thru and disrupted their process. I understand processes are important, but it was a mistake and as a frequent customer I was taken aback by the comment. Unfortunately after this experience I will likely be using the other coffee shop near by that has easier access to parking and a larger drive thru.
Atmosphere: 2
Food: 2
Service: 1
Lorna Thomas
Biggby is my favorite coffee shop in Westfield. Really delicious bagels and the coffee is really good!
Atmosphere: 5
Food: 5
Service: 5
Rick B
Truthfully the food and drinks are pretty decent. However the service is so slow. I don’t know why it consistently takes 10-15 mins in the drive through to get one drink and a bagel. The people are usually friendly but something is wrong when it takes that long. I legit have to budget lots of time in I plan on getting something
N W
I will travel 5 miles out of my way just to visit this location.
Atmosphere: 5
Service: 5
Brian W
A+ service
Atmosphere: 5
Food: 5
Service: 5
C W
TANNER PACK 😛😛😛😛
Atmosphere: 5
Food: 5
Service: 5
Angela Gunder
Yum. Golden late. Mmmm
Atmosphere: 5
Food: 5
Service: 5
Beth Falkenbach
Love the freshly toasted and prepared bagel sandwiches with the delicious addition of cream cheese!! Sugar free caramel flavoring is exceptional!!
Atmosphere: 4
Food: 5
Service: 5
Jan Major
Awesome Barista
Atmosphere: 5
Service: 5
Mykatybug 2002
This staff is absolutely fantastic! Even outside of work while in uniform the represent the company well by their excellent treatment of service workers. This is my favorite coffee place ever.
Always a great experience just wish there was a better rewards or discount program. The lattes are fantastic.
Atmosphere: 4
Food: 4
Service: 4
Ashley Segal
Good breakfast bagel sandwich and matcha tea drink.
Atmosphere: 5
Food: 5
Service: 5
Cohen
The strawberry shortcake creme freeze is absolutely amazing!! It’s the perfect mix of sweet and refreshing and blended so smoothly!! Big shout out to Sandra and Allison, couldn’t ask for better service!! Love this place!!!
Atmosphere: 5
Food: 5
Service: 5
Ambriyana Williams
These ladies were so helpful with my 20 questions haha! Lovely establishment. Will definitely be back! ☺️ (BTW, the recommendation of the Strawberry Punch was fabulous!)
Atmosphere: 5
Food: 5
Service: 5
Chuck Wynn
Being a Michigander who relocated to Indiana, it is a wonderful thing to have a local Biggby's! The food is good, and the drinks are fantastic (the iced Chai is our family's go-to favorite). Service is always friendly, and always happy to serve!
I generally go to this Bigby about 2-3 times per week out of convenience of it being next to my home. I always order ahead, not to necessarily make it faster but in hopes of saving someone time of having to take an order verbally. Regardless, even if I order 15-20 minutes before arrival, my order is hardly ever ready but I am generally patient. Today I accidentally didn’t change my order to drive-thru when placing it and I did not realize I missed it, I went thru the drive thru and let them know I place a mobile order, at the window I was lectured on how I put my order in wrong as in store instead of drive thru and disrupted their process. I understand processes are important, but it was a mistake and as a frequent customer I was taken aback by the comment. Unfortunately after this experience I will likely be using the other coffee shop near by that has easier access to parking and a larger drive thru.
Atmosphere: 2
Food: 2
Service: 1
Biggby is my favorite coffee shop in Westfield. Really delicious bagels and the coffee is really good!
Atmosphere: 5
Food: 5
Service: 5
Truthfully the food and drinks are pretty decent. However the service is so slow. I don’t know why it consistently takes 10-15 mins in the drive through to get one drink and a bagel. The people are usually friendly but something is wrong when it takes that long. I legit have to budget lots of time in I plan on getting something
I will travel 5 miles out of my way just to visit this location.
Atmosphere: 5
Service: 5
A+ service
Atmosphere: 5
Food: 5
Service: 5
TANNER PACK 😛😛😛😛
Atmosphere: 5
Food: 5
Service: 5
Yum. Golden late. Mmmm
Atmosphere: 5
Food: 5
Service: 5
Love the freshly toasted and prepared bagel sandwiches with the delicious addition of cream cheese!! Sugar free caramel flavoring is exceptional!!
Atmosphere: 4
Food: 5
Service: 5
Awesome Barista
Atmosphere: 5
Service: 5
This staff is absolutely fantastic! Even outside of work while in uniform the represent the company well by their excellent treatment of service workers. This is my favorite coffee place ever.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always a great experience just wish there was a better rewards or discount program. The lattes are fantastic.
Atmosphere: 4
Food: 4
Service: 4
Good breakfast bagel sandwich and matcha tea drink.
Atmosphere: 5
Food: 5
Service: 5
The strawberry shortcake creme freeze is absolutely amazing!! It’s the perfect mix of sweet and refreshing and blended so smoothly!! Big shout out to Sandra and Allison, couldn’t ask for better service!! Love this place!!!
Atmosphere: 5
Food: 5
Service: 5
These ladies were so helpful with my 20 questions haha! Lovely establishment. Will definitely be back! ☺️
(BTW, the recommendation of the Strawberry Punch was fabulous!)
Atmosphere: 5
Food: 5
Service: 5
Being a Michigander who relocated to Indiana, it is a wonderful thing to have a local Biggby's! The food is good, and the drinks are fantastic (the iced Chai is our family's go-to favorite). Service is always friendly, and always happy to serve!
Atmosphere: 5
Food: 5
Service: 5
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