Excellent fish sandwic and scrumptious ice cream flavor of the day!
Atmosphere: 5
Food: 5
Service: 5
Benjamin Holmstrom
I don’t usually do this, but the past 2 times we have been to this Culver’s it’s been horrible service and by the same employee, Kaitlyn. First time we went and surprisingly walked in with no wait. Not one person in line and they have 3 registers. Two of them had employees. The employees were just talking to each other and another employee who was bagging food for the drive thru. After a couple minutes I started paying attention to the fact that none of this had to do with an order ahead of mine or their place of work at all. I kept standing there waiting for someone to say literally anything… welcome to Culver’s, hi sorry one minute, anything?? Nope it was like I wasn’t even there. I get customer service has gone down hill but damn. I walked out. And the girls wanted their Culver’s so we went to the best one near us at River & 32. Shout out to them since they are always amazing!!
Second time tonight and we are in the drive thru. I also am someone that makes sure I know what my kids want so I can get it out quickly, after all this is fast food. I’ve never been more rushed in my life at a Culver’s or any fast food for that matter. Here’s a snap shot:
Ordered 3 kids meals and this review would be way too long if I shared that part haha 🤦♂️ Ben: double butter burger delux Bas…: Kaitlyn: anything else? Ben: no tomato Kaitlyn: anything else? Ben: umm yeah fries Kaitlyn: anything else? No question of making it a basket. No question of what drink. Then ordered my wife’s….. let’s just say she didn’t get her fries cause at that point I was dumbfounded and said “hey umm what’s happening right now? Are you trying to rush us for some reason? Kaitlyn giggles and says….. “anything else”
I can’t believe I’m sharing this much, but it was that strange of an experience and to be the same girl I just had to say something. Pull that employee and train her how to interact with people especially in that type of business.
Service: 1
Bethany Rasmussen
Unbelievably slow in the drive through. If you're tight on time don't stop here. We ordered 1 kids meal and had to walk in to get it. It was just sitting there getting skipped over while everyone behind us was getting served. Beyond annoying.
Food: 4
Service: 1
Bob Muldowney
Great customer service and the food is always excellent
Atmosphere: 5
Food: 5
Service: 5
Ann Liden
Good burgers, the cheese curds are very good.
Atmosphere: 4
Food: 4
Service: 4
BenRedeemed!!
Dylan very friendly Great service w/ smile
Food delicious! Try Atlantic cod!!
Atmosphere: 5
Food: 5
Service: 5
Hanna H
They messed up our order and as an apology gave us a card for a free mixer with two toppings. When we went to redeem it the cashier said we owed money because nuts were not included. We didn’t know that, so we asked for Carmel instead. The cashier seemed overwhelmed by the request. We pulled forward as usual. they brought food to cars in line behind us and then we stopped an employee to ask because it was only one mixer. She acted annoyed and said I’ll check but move up. A while later another employee came out with a melted mixer with only one mix in.
Atmosphere: 3
Food: 1
Service: 1
Cael Lucas
Half the sauces that we paid for were missing from the order, no napkins whatsoever, the cheese curds we received were half full and cold, the frys had zero salt on them. This is not the quality we expected when going to culvers, will be going to the 116 location from now on.
Food: 1
Service: 2
AT
I submitted a lunchtime curbside pick-up order on Sunday, Oct 19. I pulled up to a curbside parking spot and waited for my order. I waited approx 15 minutes. I walked inside to pick-up my order myself. I discover that it was still not ready for pick-up.
A female associate spoke with me, and I informed her of my curbside order that I want to pick up. She turns to a male employee to ask about it, and he blows up at her, which is so incredibly disrespectful and rude.
Employees yelling at each other IN FRONT OF CUSTOMERS is a very bad look, clearly there was a communication breakdown which could have been handled better. Management should take this opportunity to teach their direct reports on EFFECTIVE AND RESPECTFUL communication.
You all have done much better before, maintain that standard.
Also, you guys screwed up our order.
Do better.
Atmosphere: 2
Food: 5
Service: 1
Tevin Jones
Slowest place on earth I waited in the drive through for close to 45 minutes for my food
Stole my money! I ordered pickup NOT from this location for location on US 421 but the app placed it to this location. When I show up at 421 they say they don’t hav the order says this happens all the time and to replace order and Call the Westfield location and they will refund me. I did just that but every time I called Westfield for an hour I got continuous ringing. I finally got someone later the same day he said the owner won’t refund me and to dispute with my bank. Long story short they denied it and my bank won’t give me my money back and I paid $30 for one meal and someone at the restaurant probably gave my food away or just ate it and kept my money. Customer service is non existent anymore and I will never get food at any CULVERS because of this experience.
Atmosphere: 1
Food: 1
Service: 1
Mike Barley
Great fish sandwich
Atmosphere: 5
Food: 5
Service: 5
Bennett
I waited 25 minuets for a burger as I saw the last 10 people with big orders behind me get their food first.
Atmosphere: 1
Food: 4
Service: 1
Brandon Bauer
Drive thru 12 vehicles get handed there food and when I finally get someone's attention. They tell me they gave my order to someone else. My order for 1 burger took 33 minutes. By they time I left i watched 27 vehicles get there items
Service: 1
Robert Hackleman
Gray Road Westfield nice and clean and great service and great food. Pub Burger- Excellent!!
Excellent fish sandwic and scrumptious ice cream flavor of the day!
Atmosphere: 5
Food: 5
Service: 5
I don’t usually do this, but the past 2 times we have been to this Culver’s it’s been horrible service and by the same employee, Kaitlyn. First time we went and surprisingly walked in with no wait. Not one person in line and they have 3 registers. Two of them had employees. The employees were just talking to each other and another employee who was bagging food for the drive thru. After a couple minutes I started paying attention to the fact that none of this had to do with an order ahead of mine or their place of work at all. I kept standing there waiting for someone to say literally anything… welcome to Culver’s, hi sorry one minute, anything?? Nope it was like I wasn’t even there. I get customer service has gone down hill but damn. I walked out. And the girls wanted their Culver’s so we went to the best one near us at River & 32. Shout out to them since they are always amazing!!
Second time tonight and we are in the drive thru. I also am someone that makes sure I know what my kids want so I can get it out quickly, after all this is fast food. I’ve never been more rushed in my life at a Culver’s or any fast food for that matter. Here’s a snap shot:
Ordered 3 kids meals and this review would be way too long if I shared that part haha 🤦♂️
Ben: double butter burger delux Bas…:
Kaitlyn: anything else?
Ben: no tomato
Kaitlyn: anything else?
Ben: umm yeah fries
Kaitlyn: anything else?
No question of making it a basket. No question of what drink.
Then ordered my wife’s….. let’s just say she didn’t get her fries cause at that point I was dumbfounded and said “hey umm what’s happening right now? Are you trying to rush us for some reason? Kaitlyn giggles and says….. “anything else”
I can’t believe I’m sharing this much, but it was that strange of an experience and to be the same girl I just had to say something. Pull that employee and train her how to interact with people especially in that type of business.
Service: 1
Unbelievably slow in the drive through. If you're tight on time don't stop here. We ordered 1 kids meal and had to walk in to get it. It was just sitting there getting skipped over while everyone behind us was getting served. Beyond annoying.
Food: 4
Service: 1
Great customer service and the food is always excellent
Atmosphere: 5
Food: 5
Service: 5
Good burgers, the cheese curds are very good.
Atmosphere: 4
Food: 4
Service: 4
Dylan very friendly
Great service w/ smile
Food delicious! Try Atlantic cod!!
Atmosphere: 5
Food: 5
Service: 5
They messed up our order and as an apology gave us a card for a free mixer with two toppings. When we went to redeem it the cashier said we owed money because nuts were not included. We didn’t know that, so we asked for Carmel instead. The cashier seemed overwhelmed by the request. We pulled forward as usual. they brought food to cars in line behind us and then we stopped an employee to ask because it was only one mixer. She acted annoyed and said I’ll check but move up. A while later another employee came out with a melted mixer with only one mix in.
Atmosphere: 3
Food: 1
Service: 1
Half the sauces that we paid for were missing from the order, no napkins whatsoever, the cheese curds we received were half full and cold, the frys had zero salt on them. This is not the quality we expected when going to culvers, will be going to the 116 location from now on.
Food: 1
Service: 2
I submitted a lunchtime curbside pick-up order on Sunday, Oct 19. I pulled up to a curbside parking spot and waited for my order. I waited approx 15 minutes. I walked inside to pick-up my order myself. I discover that it was still not ready for pick-up.
A female associate spoke with me, and I informed her of my curbside order that I want to pick up. She turns to a male employee to ask about it, and he blows up at her, which is so incredibly disrespectful and rude.
Employees yelling at each other IN FRONT OF CUSTOMERS is a very bad look, clearly there was a communication breakdown which could have been handled better. Management should take this opportunity to teach their direct reports on EFFECTIVE AND RESPECTFUL communication.
You all have done much better before, maintain that standard.
Also, you guys screwed up our order.
Do better.
Atmosphere: 2
Food: 5
Service: 1
Slowest place on earth I waited in the drive through for close to 45 minutes for my food
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Stole my money! I ordered pickup NOT from this location for location on US 421 but the app placed it to this location. When I show up at 421 they say they don’t hav the order says this happens all the time and to replace order and Call the Westfield location and they will refund me. I did just that but every time I called Westfield for an hour I got continuous ringing. I finally got someone later the same day he said the owner won’t refund me and to dispute with my bank. Long story short they denied it and my bank won’t give me my money back and I paid $30 for one meal and someone at the restaurant probably gave my food away or just ate it and kept my money. Customer service is non existent anymore and I will never get food at any CULVERS because of this experience.
Atmosphere: 1
Food: 1
Service: 1
Great fish sandwich
Atmosphere: 5
Food: 5
Service: 5
I waited 25 minuets for a burger as I saw the last 10 people with big orders behind me get their food first.
Atmosphere: 1
Food: 4
Service: 1
Drive thru
12 vehicles get handed there food and when I finally get someone's attention. They tell me they gave my order to someone else. My order for 1 burger took 33 minutes. By they time I left i watched 27 vehicles get there items
Service: 1
Gray Road Westfield nice and clean and great service and great food. Pub Burger- Excellent!!
Atmosphere: 5
Food: 5
Service: 5
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