Out of a regular old jelly donut on Hanukkah! Unacceptable! They should know to make more for this is tradition on this holiday! Left and went across the street to Titus, who had plenty and more variety of jelly fillings too!
Atmosphere: 1
Food: 1
Service: 1
Jason Stair
It was a cold Thursday morning, and the store was hopping. Skylar was multi tasking and taking care of many things. He was very polite, understanding and on his game, suggesting favorite drinks and donut flavors. The recommendations were spot on. I was wearing a Santa hat and just bringing overall cheer to waiting customers. It was an enjoyable time in this store. The entire staff was kind and courteous!!!
Atmosphere: 5
Food: 5
Service: 5
Tea
Came here today through drive thru at 7:18pm they close at 8pm. I asked for a six dollar meal deal. The person on on the intercom promptly said, the food is put up we only have donuts. Weird and unprofessional. Felt like laziness. I always order from a different location around the same time with no issues. A little professionalism goes a long way.
Atmosphere: 1
Food: 1
Service: 1
Thomas Coleman
This was only my only second time visiting this location, but it will also be my last. Not only did they get my order incorrect twice but the lady was rude about it. Waste of time and money. šš¾āš¾
Atmosphere: 2
Food: 2
Service: 1
Jacob Wilkinson
Bought breakfast for my family and was trapped here for 45 minutes. I asked multiple times to multiple people for a status on our order and was reassured it was being made; only to find they had lost our ticket and had not made any of our food. I asked for a refund so I could continue on with my day and the manager refused and said I had to wait for my food. Horrible service, horrible atmosphere, horrible management.
Atmosphere: 1
Food: 1
Service: 1
Jim Kubinski
Horrendous customer service at Westfield, IN store. They do not care. They do not want customers. Iāve tried to visit on multiple occasions and itās awful.
Todayās latest debacle involved their refusing to take my order, with only one other person in the store, instead forcing customers to use the touch screen. Of course the touch screen donut options didnāt match what was available in the bins. You couldnāt possibly order what they had. I just walked out, again, and spent my $20 across the streetā¦at a donut and deli thatās happy to see you.
Alex Babaev
Does it look like a large latte with caramel that I asked them 3 times? My mistake that I didnāt check what they gave me. And here we are.
Atmosphere: 2
Food: 2
Service: 2
Wendy Heckman
Nice service but the menu was a bit lean. Two things we asked for they didnāt have.
Food: 5
Service: 5
Katie Kawiecki
When you order a large and the almost the whole cup is nothing but iceā¦ when you take out almost all the iceā¦.this is whatās leftā¦. So essentially youāre paying for a small at the large priceā¦ this is worse than Starbucksā¦ got me onceā¦ no thanks! And businesses canāt figure out why people donāt want to buy their productsā¦
Food: 1
Service: 1
AJ Travis
Dirty restaurant, employees who don't care, cold food that was supposed to be hot
I ordered two of the same coffees- large frozen coffee, coffee syrup, Carmel, and French vanilla. One tasted good, and the other like burnt coffee. I went in to ask if I could just get a refund for the one that tasted absolutely horrible and had one sip gone from me trying it. The lady behind the counter was so rude, and yelled through the store āthey want a refund? how the hell do they expect us to refund a coffeeā with children in the store. She said a couple other comments but I was so flabbergasted about how rude she was that it took me by surprise. Super loud, super ignorant, and super disappointing. Hopefully people steer clear so you donāt have to have my experience.
Atmosphere: 1
Food: 1
Service: 1
Keyara Leona
Every time i leave this Dunkin im disappointed. They are always confused on my orders and im constantly having to repeat myself. Iāve done schedule ahead pick ups- set to be ready at 7:50 so i can be at work by 8 since my job is only 3 mins away, and still always end up leaving by 8. The drive is expected to be long in the morning, but even when it is not- like today- they are frantic and running around confused. Last week, i told her my name was Keyara 4x and an employee tried to tell me she couldnt find my order. No, she just couldnt comprehend my name was staring at my name right in front of her. Im insterting of my āloadedā hash browns. Idk where, one squirt of cheese is loaded butā¦. SN: I ate the three hashbrowns on top where there was cheese.
Atmosphere: 2
Food: 2
Service: 1
sset reklaw
The location is under new ownership, and it took a turn for the worse. Every time I order - whether on the app or at the window - my order is wrong. On top of that, the staff is consistently rude & unfriendly, like basic courtesy is too much to ask. I've given this location more chances than necessary. Good luck to anyone else who tries their luck here - you'll need it.
Atmosphere: 1
Food: 1
Service: 1
Anna King
Croissant was burnt. But coffee was š„!
Atmosphere: 4
Food: 3
Service: 5
Shane Hudnall
The avocado toast with bacon was super crunchy and delectable. The avocado was nice and smooth and flavorful. Had the new brown sugar drink, it was delightful. And tried the everything stuffed bagel minis. It's really good. I just wish they were a little more stuffed.
Out of a regular old jelly donut on Hanukkah! Unacceptable! They should know to make more for this is tradition on this holiday! Left and went across the street to Titus, who had plenty and more variety of jelly fillings too!
Atmosphere: 1
Food: 1
Service: 1
It was a cold Thursday morning, and the store was hopping. Skylar was multi tasking and taking care of many things. He was very polite, understanding and on his game, suggesting favorite drinks and donut flavors. The recommendations were spot on. I was wearing a Santa hat and just bringing overall cheer to waiting customers. It was an enjoyable time in this store. The entire staff was kind and courteous!!!
Atmosphere: 5
Food: 5
Service: 5
Came here today through drive thru at 7:18pm they close at 8pm. I asked for a six dollar meal deal. The person on on the intercom promptly said, the food is put up we only have donuts. Weird and unprofessional. Felt like laziness. I always order from a different location around the same time with no issues. A little professionalism goes a long way.
Atmosphere: 1
Food: 1
Service: 1
This was only my only second time visiting this location, but it will also be my last. Not only did they get my order incorrect twice but the lady was rude about it. Waste of time and money. šš¾āš¾
Atmosphere: 2
Food: 2
Service: 1
Bought breakfast for my family and was trapped here for 45 minutes. I asked multiple times to multiple people for a status on our order and was reassured it was being made; only to find they had lost our ticket and had not made any of our food. I asked for a refund so I could continue on with my day and the manager refused and said I had to wait for my food.
Horrible service, horrible atmosphere, horrible management.
Atmosphere: 1
Food: 1
Service: 1
Horrendous customer service at Westfield, IN store. They do not care. They do not want customers. Iāve tried to visit on multiple occasions and itās awful. Todayās latest debacle involved their refusing to take my order, with only one other person in the store, instead forcing customers to use the touch screen. Of course the touch screen donut options didnāt match what was available in the bins. You couldnāt possibly order what they had. I just walked out, again, and spent my $20 across the streetā¦at a donut and deli thatās happy to see you.
Does it look like a large latte with caramel that I asked them 3 times? My mistake that I didnāt check what they gave me. And here we are.
Atmosphere: 2
Food: 2
Service: 2
Nice service but the menu was a bit lean. Two things we asked for they didnāt have.
Food: 5
Service: 5
When you order a large and the almost the whole cup is nothing but iceā¦ when you take out almost all the iceā¦.this is whatās leftā¦. So essentially youāre paying for a small at the large priceā¦ this is worse than Starbucksā¦ got me onceā¦ no thanks! And businesses canāt figure out why people donāt want to buy their productsā¦
Food: 1
Service: 1
Dirty restaurant, employees who don't care, cold food that was supposed to be hot
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered two of the same coffees- large frozen coffee, coffee syrup, Carmel, and French vanilla. One tasted good, and the other like burnt coffee. I went in to ask if I could just get a refund for the one that tasted absolutely horrible and had one sip gone from me trying it. The lady behind the counter was so rude, and yelled through the store āthey want a refund? how the hell do they expect us to refund a coffeeā with children in the store. She said a couple other comments but I was so flabbergasted about how rude she was that it took me by surprise. Super loud, super ignorant, and super disappointing. Hopefully people steer clear so you donāt have to have my experience.
Atmosphere: 1
Food: 1
Service: 1
Every time i leave this Dunkin im disappointed. They are always confused on my orders and im constantly having to repeat myself. Iāve done schedule ahead pick ups- set to be ready at 7:50 so i can be at work by 8 since my job is only 3 mins away, and still always end up leaving by 8. The drive is expected to be long in the morning, but even when it is not- like today- they are frantic and running around confused. Last week, i told her my name was Keyara 4x and an employee tried to tell me she couldnt find my order. No, she just couldnt comprehend my name was staring at my name right in front of her. Im insterting of my āloadedā hash browns. Idk where, one squirt of cheese is loaded butā¦.
SN: I ate the three hashbrowns on top where there was cheese.
Atmosphere: 2
Food: 2
Service: 1
The location is under new ownership, and it took a turn for the worse. Every time I order - whether on the app or at the window - my order is wrong. On top of that, the staff is consistently rude & unfriendly, like basic courtesy is too much to ask. I've given this location more chances than necessary. Good luck to anyone else who tries their luck here - you'll need it.
Atmosphere: 1
Food: 1
Service: 1
Croissant was burnt. But coffee was š„!
Atmosphere: 4
Food: 3
Service: 5
The avocado toast with bacon was super crunchy and delectable. The avocado was nice and smooth and flavorful. Had the new brown sugar drink, it was delightful. And tried the everything stuffed bagel minis. It's really good. I just wish they were a little more stuffed.
Atmosphere: 5
Food: 5
Service: 5
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