When I first entered the store I was greeted by the workers and they were very welcoming. It had been a while since I last came to this location and I decided to give it another try. Im so glad that I did because you can definitely tell that there is new managment. Everyone was really friendly and I think it was the fastest I received a pizza. I will be coming back again and im so happy for the new improvements.
Atmosphere: 5
Food: 5
Service: 5
Michael Gorsky
605 w was the quoted pick up time. I left at 705 with the wrong order. After sitting watching for 45 minutes I ask for a cup of water, guy nods and walks away. Then tall kid brown hair who knew it was me deliberately mispronounced my name as Michelle, when it's Mike on the ticket. Oh yeah, screwed up my order so my family is now going to the drive thru. Best part is the franchise owner waltzes in looks around, doesn't address the dozen people waiting similarly, but casually goes in the back and disappears. Bad people, worse service
Atmosphere: 1
Food: 1
Service: 1
Oscar Ramirez
When I entered the store, I was already greeted by Bethany, and she was very nice and super helpful. Her energy was very vibrant and made my experience enjoyable. This was my first time coming here and I will be returning again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix with Cheese Sauce, Pepperoni Pizza, Supreme Large 14, 2 Liter
STR8UPSTOOPID
Cheyenne was awesome!
Atmosphere: 5
Food: 5
Service: 5
Shelly Crowell
Unfortunately, this was a disappointing experience. Both pizzas were undercooked, and one wasn't even fully sliced. The salad consisted of wilted iceberg lettuce, a few banana peppers, and low-quality pepperoni. The chicken wings were decent, but nothing memorable.
Given the price and the tip, it felt like a significant waste of both money and time.
Anna S
A decade ago Hot Box pizza was delicious but each time we've gotten it recently it's been underwhelming. My kids don't even like it. Breadsticks are still delicious though!
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Stix with Cheese Sauce, Stix
Kelli Mac
Great pizza. Always tastes amazing.
Miranda Moore
LOVED IT!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Kyle King
Good pizza for the price
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breadstix
Maamun A
Just moved to Westfield from Broad Ripple, we used to order from the Broad Ripple location all the time, never had a problem.
First time ordering from this location and both me and my girlfriend are miserably sick to the stomach the whole night and next day.
Very disappointed because we loved HotBox in BRipp.
Ordered pizza to go. Usually trouble free and we like the taste. Today they said it would be 20 minutes and told me my total. We were running a bit behind due to road closures and rain. When we got there they said it wasn't ready yet. I was a bit surprised. I waited they started looking around a bit and didn't see the order. Someone from the kitchen comes and asks if I need help. He goes back and says they don't have the order and it either got missed or was made and somebody was able to leave with our order. My family was waiting in the van during this 10-15 minute gap it took them to realize they just had nothing so we decided to leave and all they had was a sorry. I'm used to places having a promo or coupon or something for a future visit to motivate a future order make up for a mistake so they can show they can do better. If I did wait for a new order, offer a discount due to the extended wait time. I left with nothing but wasted time and no incentive to return with my business. Very disappointed because hotbox (was- past tense) one of my favorites.
Food: 4
Service: 1
Jared Heiniger
Worst hot box. We ordered there last month for delivery and it took a hour and a half to deliver. This time they flat out just never delivered my pizza. No call nothing. They credited my charge and left me hungry with no food. Never seen anything like this in my life. How is this place even in business? Baffles me…
Atmosphere: 1
Food: 1
Service: 1
Jordan Jones
Breadsticks are great !!! Love them can’t wait to do it again!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadstix, Stix with Cheese Sauce
Leigh Dick
Went in today and had lunch, it was the best experience I’ve had in a long time. Thank you for making my day
When I first entered the store I was greeted by the workers and they were very welcoming. It had been a while since I last came to this location and I decided to give it another try. Im so glad that I did because you can definitely tell that there is new managment. Everyone was really friendly and I think it was the fastest I received a pizza. I will be coming back again and im so happy for the new improvements.
Atmosphere: 5
Food: 5
Service: 5
605 w was the quoted pick up time. I left at 705 with the wrong order. After sitting watching for 45 minutes I ask for a cup of water, guy nods and walks away. Then tall kid brown hair who knew it was me deliberately mispronounced my name as Michelle, when it's Mike on the ticket. Oh yeah, screwed up my order so my family is now going to the drive thru. Best part is the franchise owner waltzes in looks around, doesn't address the dozen people waiting similarly, but casually goes in the back and disappears. Bad people, worse service
Atmosphere: 1
Food: 1
Service: 1
When I entered the store, I was already greeted by Bethany, and she was very nice and super helpful. Her energy was very vibrant and made my experience enjoyable. This was my first time coming here and I will be returning again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stix with Cheese Sauce, Pepperoni Pizza, Supreme Large 14, 2 Liter
Cheyenne was awesome!
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, this was a disappointing experience. Both pizzas were undercooked, and one wasn't even fully sliced. The salad consisted of wilted iceberg lettuce, a few banana peppers, and low-quality pepperoni. The chicken wings were decent, but nothing memorable.
Given the price and the tip, it felt like a significant waste of both money and time.
A decade ago Hot Box pizza was delicious but each time we've gotten it recently it's been underwhelming. My kids don't even like it. Breadsticks are still delicious though!
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Stix with Cheese Sauce, Stix
Great pizza. Always tastes amazing.
LOVED IT!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Good pizza for the price
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breadstix
Just moved to Westfield from Broad Ripple, we used to order from the Broad Ripple location all the time, never had a problem.
First time ordering from this location and both me and my girlfriend are miserably sick to the stomach the whole night and next day.
Very disappointed because we loved HotBox in BRipp.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff is always friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Ordered pizza to go. Usually trouble free and we like the taste. Today they said it would be 20 minutes and told me my total. We were running a bit behind due to road closures and rain. When we got there they said it wasn't ready yet. I was a bit surprised. I waited they started looking around a bit and didn't see the order. Someone from the kitchen comes and asks if I need help. He goes back and says they don't have the order and it either got missed or was made and somebody was able to leave with our order. My family was waiting in the van during this 10-15 minute gap it took them to realize they just had nothing so we decided to leave and all they had was a sorry. I'm used to places having a promo or coupon or something for a future visit to motivate a future order make up for a mistake so they can show they can do better. If I did wait for a new order, offer a discount due to the extended wait time. I left with nothing but wasted time and no incentive to return with my business. Very disappointed because hotbox (was- past tense) one of my favorites.
Food: 4
Service: 1
Worst hot box. We ordered there last month for delivery and it took a hour and a half to deliver. This time they flat out just never delivered my pizza. No call nothing. They credited my charge and left me hungry with no food. Never seen anything like this in my life. How is this place even in business? Baffles me…
Atmosphere: 1
Food: 1
Service: 1
Breadsticks are great !!! Love them can’t wait to do it again!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadstix, Stix with Cheese Sauce
Went in today and had lunch, it was the best experience I’ve had in a long time. Thank you for making my day
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