Just moved to Westfield from Broad Ripple, we used to order from the Broad Ripple location all the time, never had a problem.
First time ordering from this location and both me and my girlfriend are miserably sick to the stomach the whole night and next day.
Very disappointed because we loved HotBox in BRipp.
Atmosphere: 1
Food: 1
Service: 1
Adam Riddle
Staff is always friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
peter wissman
Ordered pizza to go. Usually trouble free and we like the taste. Today they said it would be 20 minutes and told me my total. We were running a bit behind due to road closures and rain. When we got there they said it wasn't ready yet. I was a bit surprised. I waited they started looking around a bit and didn't see the order. Someone from the kitchen comes and asks if I need help. He goes back and says they don't have the order and it either got missed or was made and somebody was able to leave with our order. My family was waiting in the van during this 10-15 minute gap it took them to realize they just had nothing so we decided to leave and all they had was a sorry. I'm used to places having a promo or coupon or something for a future visit to motivate a future order make up for a mistake so they can show they can do better. If I did wait for a new order, offer a discount due to the extended wait time. I left with nothing but wasted time and no incentive to return with my business. Very disappointed because hotbox (was- past tense) one of my favorites.
Food: 4
Service: 1
Jared Heiniger
Worst hot box. We ordered there last month for delivery and it took a hour and a half to deliver. This time they flat out just never delivered my pizza. No call nothing. They credited my charge and left me hungry with no food. Never seen anything like this in my life. How is this place even in business? Baffles me…
Atmosphere: 1
Food: 1
Service: 1
Jordan Jones
Breadsticks are great !!! Love them can’t wait to do it again!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadstix, Stix with Cheese Sauce
Leigh Dick
Went in today and had lunch, it was the best experience I’ve had in a long time. Thank you for making my day
Jeff C
The food is fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popeye Small 10, Breadstix, Stix with Cheese Sauce, Pepperoni Pizza
M Lei
I am not sure if this store is a separate franchise from the Carmel and Broad Ripple locations or not, but the food compared to the other two locations is just not as good. The other two locations don’t overcook their breadsticks and they are soft and hot. Every single time we order breadsticks from Westfield, they are crusty and hard. It’s so disappointing because those breadsticks are the absolute best when done correctly. I wish there was more consistency between the different locations. Westfield Hot Box, can you call Carmel or BR and get some tips? Why must you overcook the breadsticks? Or perhaps you don’t make them fresh, and they sit too long in the warmer? I don’t know, but I would be a very loyal customer if you could figure this out!!
Great pizza and the cookie was great as well I prefer it over the brownie!!
Atmosphere: 5
Food: 5
Service: 5
Valerie Jones
Always good food. Delivery service is a little slow..always takes more than half the time that is quoted but still love HotBox!!
Ashley Jones
Best pizza I’ve had! Always fast and fresh!!!! The staff there was extremely kind and helpful. The new owners are really turning this place around!!!! Would give 10,000 stars if I could! Will be back!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Large Cheesestix, Breadstix
Farah Bongeli
If I could put zero stars, I would this the worst pizza I ever had on my life. The restaurant was dirty, I told my son to get us drinks, and the drinking fountain was leaking. They are so unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Build Your Own Pizza
Sabrena Martin
The pie of the week is a good way to try new pizza topping combinations. There's isn't one that I haven't enjoyed!
LOVED IT!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Good pizza for the price
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breadstix
Just moved to Westfield from Broad Ripple, we used to order from the Broad Ripple location all the time, never had a problem.
First time ordering from this location and both me and my girlfriend are miserably sick to the stomach the whole night and next day.
Very disappointed because we loved HotBox in BRipp.
Atmosphere: 1
Food: 1
Service: 1
Staff is always friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Ordered pizza to go. Usually trouble free and we like the taste. Today they said it would be 20 minutes and told me my total. We were running a bit behind due to road closures and rain. When we got there they said it wasn't ready yet. I was a bit surprised. I waited they started looking around a bit and didn't see the order. Someone from the kitchen comes and asks if I need help. He goes back and says they don't have the order and it either got missed or was made and somebody was able to leave with our order. My family was waiting in the van during this 10-15 minute gap it took them to realize they just had nothing so we decided to leave and all they had was a sorry. I'm used to places having a promo or coupon or something for a future visit to motivate a future order make up for a mistake so they can show they can do better. If I did wait for a new order, offer a discount due to the extended wait time. I left with nothing but wasted time and no incentive to return with my business. Very disappointed because hotbox (was- past tense) one of my favorites.
Food: 4
Service: 1
Worst hot box. We ordered there last month for delivery and it took a hour and a half to deliver. This time they flat out just never delivered my pizza. No call nothing. They credited my charge and left me hungry with no food. Never seen anything like this in my life. How is this place even in business? Baffles me…
Atmosphere: 1
Food: 1
Service: 1
Breadsticks are great !!! Love them can’t wait to do it again!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadstix, Stix with Cheese Sauce
Went in today and had lunch, it was the best experience I’ve had in a long time. Thank you for making my day
The food is fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popeye Small 10, Breadstix, Stix with Cheese Sauce, Pepperoni Pizza
I am not sure if this store is a separate franchise from the Carmel and Broad Ripple locations or not, but the food compared to the other two locations is just not as good. The other two locations don’t overcook their breadsticks and they are soft and hot. Every single time we order breadsticks from Westfield, they are crusty and hard. It’s so disappointing because those breadsticks are the absolute best when done correctly. I wish there was more consistency between the different locations. Westfield Hot Box, can you call Carmel or BR and get some tips? Why must you overcook the breadsticks? Or perhaps you don’t make them fresh, and they sit too long in the warmer? I don’t know, but I would be a very loyal customer if you could figure this out!!
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Great pizza and the cookie was great as well I prefer it over the brownie!!
Atmosphere: 5
Food: 5
Service: 5
Always good food. Delivery service is a little slow..always takes more than half the time that is quoted but still love HotBox!!
Best pizza I’ve had! Always fast and fresh!!!! The staff there was extremely kind and helpful. The new owners are really turning this place around!!!! Would give 10,000 stars if I could! Will be back!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Large Cheesestix, Breadstix
If I could put zero stars, I would this the worst pizza I ever had on my life. The restaurant was dirty, I told my son to get us drinks, and the drinking fountain was leaking. They are so unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Build Your Own Pizza
The pie of the week is a good way to try new pizza topping combinations. There's isn't one that I haven't enjoyed!
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