Jack's Donuts of Westfield

I have always liked their donuts. Convenient on my way home from work too.

Atmosphere: 4

Food: 5

Service: 5

I was charged $11 for 6 donuts. 😂 What was worst was that the service didn’t seem like I was wanted there.

Service: 1

It was very nice inside and donuts are fair priced. The kind lady gave me an ice water for free.

Atmosphere: 5

Food: 5

Service: 5

I don’t usually leave reviews of places but this morning I experienced horrible service at their Carey road location. The girl at the counter seemed very annoyed about us simply ordering and was very assertive. As if she didn’t want us there. My family and I walked out wondering how someone could be so mean. Go to a different location.

Consistently good donut shop. Don’t holes slap and apple fritter is top tier. Hot coffee is also good, but I’m not a fan of the specialty coffee drinks. Take out only, no tables.

Terrible service. Lady in the front was extremely rude. Literally rushing us and there was no one in line. She pick her own donuts and just thrown them in the box. Even both of my kids noticed as we leave the store they turn to me and ask me why is that lady so mean and rude. Don’t ever go back here again.

Worst experience at any Jacks I have ever been too. Was not acknowledged when walked in and stood for 10 minutes while the only counter person was on the phone with an order. If I had been acknowledged I would have stayed but no so after 10 minutes at least I left.

Get there early. The donuts go quick!

I get the "Jack's dozen" from this location to bring to work on a weekly basis. The service is always fast and friendly. The donuts are great for the price.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donut Holes, Dozen Donuts

Always fresh and delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donut

The gal working the store this morning, 7/4/24, (red dyed hair gal) took a phone call & it was a customer calling to see if the store was open. After she hung up the phone, she announced to everyone in the store (at least 8 of us) “Why would I answer the phone if we weren’t open…? Like, what, you think I just come on my day off for the enjoyment of it…[with a heavily sarcastic undertone.] Obviously we’re open..”

I thought it was the rudest thing ever…to openly voice how you basically felt this customer on the phone was stupid, to a store full of other customers to hear. It was INCREDIBLY unprofessional. And this women had to for-sure be late 20s to mid 30s…definitely old enough to know that’s not how you act in a place of business, in front of your customers. You could feel how uncomfortable everyone was. I had almost called myself to make sure they were open. Thanks for letting me know you would’ve thought I was stupid if I did…

There were a few other moments she expressed that she was ready to go. I get it, it’s the holiday, you’re busy, but we’re your customers…please don’t let us know how unhappy you are to be there & serving us.

Oh! Not to mention every time someone would point & tell her what kind of donut(s) they wanted, she couldn’t resist correcting them. For example, this guys pointed to a Tiger Tail & said “I’ll take one of the chocolate & vanilla twisted ones,” and she’d go “you mean a Tiger Tail?” Yes lady, he obviously means a Tiger Tail. You know what he’s talking about. She proceeded to do this several times with almost every customer. Like, are you okay? Why do you enjoy making people feel dumb? Does it truly make you feel better..? Sorry we’re not all Donut professionals.
When it was time to check out, I asked for a printed receipt & she walked away before it printed off. I had to reach over the counter & grab it myself. Just all around unprofessional service. Get back to the basics with customer service training, and stop making your customers feel like a burden. Us coming in is what keeps the store open & that, in turn, keeps you employed..

Atmosphere: 1

Food: 2

Service: 1

Not the best service by far. Unfriendly with an attitude, as if she was being bothered.

Atmosphere: 3

Food: 3

Service: 2

The guy was very nice. No lines and we got out of there quickly

Atmosphere: 5

Food: 5

Service: 5

this was my first time going into jacks doughnuts and today will definitely be the last they barely had anything and everything they had looked old nothing i was expecting the people were nice though ill just look for better alternatives

Atmosphere: 1

Food: 1

Service: 5

Great donuts, delicious!

Food: 5

Service: 5

Recommended dishes: Iced Rolls, Glazed Donuts, Filled Donuts