Jack's Donuts of Westfield

I get the "Jack's dozen" from this location to bring to work on a weekly basis. The service is always fast and friendly. The donuts are great for the price.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donut Holes, Dozen Donuts

Always fresh and delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donut

The gal working the store this morning, 7/4/24, (red dyed hair gal) took a phone call & it was a customer calling to see if the store was open. After she hung up the phone, she announced to everyone in the store (at least 8 of us) “Why would I answer the phone if we weren’t open…? Like, what, you think I just come on my day off for the enjoyment of it…[with a heavily sarcastic undertone.] Obviously we’re open..”

I thought it was the rudest thing ever…to openly voice how you basically felt this customer on the phone was stupid, to a store full of other customers to hear. It was INCREDIBLY unprofessional. And this women had to for-sure be late 20s to mid 30s…definitely old enough to know that’s not how you act in a place of business, in front of your customers. You could feel how uncomfortable everyone was. I had almost called myself to make sure they were open. Thanks for letting me know you would’ve thought I was stupid if I did…

There were a few other moments she expressed that she was ready to go. I get it, it’s the holiday, you’re busy, but we’re your customers…please don’t let us know how unhappy you are to be there & serving us.

Oh! Not to mention every time someone would point & tell her what kind of donut(s) they wanted, she couldn’t resist correcting them. For example, this guys pointed to a Tiger Tail & said “I’ll take one of the chocolate & vanilla twisted ones,” and she’d go “you mean a Tiger Tail?” Yes lady, he obviously means a Tiger Tail. You know what he’s talking about. She proceeded to do this several times with almost every customer. Like, are you okay? Why do you enjoy making people feel dumb? Does it truly make you feel better..? Sorry we’re not all Donut professionals.
When it was time to check out, I asked for a printed receipt & she walked away before it printed off. I had to reach over the counter & grab it myself. Just all around unprofessional service. Get back to the basics with customer service training, and stop making your customers feel like a burden. Us coming in is what keeps the store open & that, in turn, keeps you employed..

Atmosphere: 1

Food: 2

Service: 1

Not the best service by far. Unfriendly with an attitude, as if she was being bothered.

Atmosphere: 3

Food: 3

Service: 2

The guy was very nice. No lines and we got out of there quickly

Atmosphere: 5

Food: 5

Service: 5

this was my first time going into jacks doughnuts and today will definitely be the last they barely had anything and everything they had looked old nothing i was expecting the people were nice though ill just look for better alternatives

Atmosphere: 1

Food: 1

Service: 5

Great donuts, delicious!

Food: 5

Service: 5

Recommended dishes: Iced Rolls, Glazed Donuts, Filled Donuts

Great donuts and incredible service!

Atmosphere: 5

Food: 5

Service: 5

The employee servicing the customers did not accept the Westfield High School Coupon Card of buy one get one free. The employee seemed as if the customers were an inconvenience. Overall, my experience was poor and I'd like for them to honor the coupons the store has committed to.

Atmosphere: 2

Food: 3

Service: 1

Girls in there were very friendly and knew what they were doing!

This place has gone downhill. We used to swing by almost once a week.Last time we went, the service was terrible (two employees wouldn’t stop gossiping with each other), we didn’t get the donut holes we paid for, and the chocolate dipped donuts were inedible. Not sure if they made the icing wrong or what?Anyways, after increasingly bad experiences we will not be going back.

Atmosphere: 1

Food: 1

Service: 1

The donuts were okay tasting. There was not a lot of variety. There are other donut places in the area that are better.

Atmosphere: 2

Food: 3

Service: 4

We love Jack’s donuts, but every time I walk into this location in Westfield on 32, they make us feel like they don’t want to work and don’t want customers there. Saying they were closing at 11 AM today? Always low and out of stock. Will try other locations in

Atmosphere: 1

Food: 4

Service: 1

Terrible customer service. Wondering if this rude woman is the owner. At 12:30 no donuts in the case, all on racks ready to close. This was September 11 at 12:30pm. Will never come back to this Jacks.

Love the donuts.Hate the prices.