Papa Johns Pizza
17435 B CAREY RD, MARKET PLACE, Westfield
(317) 804-7272
Recent Reviews
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Do NOT order from this store! I ordered 4 pizzas online yesterday and they never showed up! Called an hour after ordering and they said they needed to remake the order. After another hour no one would even answer the phone. What a joke! This store needs to fire everyone and start over!!!
Food: 3
Service: 1
Greasy and soggy pizza.
Food: 1
Friendly fast and delicious
Read the bad reviews, decided to give it a shot anyways. I should’ve trusted the reviews. Ordered a large pizza, opened it up when I got home to find it had a big hole in it not to mention the pizza stuck to the box. The toppings look like someone closed theirs eyes before tossing them on the pizza.
This Papa John’s location is horrible!! They definitely need some looking into. From the minute I walked through the door every employee is wearing shorts, hair down, not a single employee in gloves, blasting music with a lobby full of AT LEAST 15 people. I arrived more than 5 minutes after the “estimated ready time” that was sent to my email. The girl at the counter took my name, said it would be 5-7 minutes, great, you’re busy, I get it. But more than 20 minutes went by and my name was never called out. I checked in again, my ONE large pepperoni pizza had not even made it into the oven yet!! I completely understand, especially given that it’s a Friday night, that it’s going to be busy. But you can at least try to give out semi accurate ready times, especially when you don’t offer seating and I’m standing at the wall with two herniated discs. A little transparency goes a really long way, I could have waited in my car and given you guys the time/lobby space. I will avoid this location from here on out.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
Waiting 20 minutes for an order that hasn't even started yet...never going back
Nick was the best hard worker and a great guy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pizzas Wings
The delivery older gentleman with the Eastern European accent has a terrible attitude. Nearly ran us over with his Papa John’s delivery car. Also, he had the audacity to curse at us in his own language. The manager took his side. Will never come here again. Lost a loyal customer.
Atmosphere: 1
Food: 1
Service: 1
18+ minutes placed in call for hold is absolutely insane to me, do not order from here, if they dont care for phone calls they wont care for your food's safety
Atmosphere: 1
Food: 1
Service: 1
There is apparently a problem with delivery… It looks like it was dropped on the ground. Instead of putting it on here, I tried to contact Papa John’s twice to make sure they knew, but they would not contact me back won’t be ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Our orders are always correct and made extremely quickly!
Ordered online and it said ready in 24 minutes. Showed up at 25 minutes because they typically are a few minutes late. This time I was standing there for 35 minutes and they still had not even made and put the pizza in the oven. I then watched them make them and it was another 18 minutes. This papa johns has turned into a dump. Don't go there!!!!
Atmosphere: 1
Food: 3
Service: 1
Pizza was good, but whomever cut the slices didn’t do so great. If I have to use kitchen scissors to cut it, I may as well have bought an Aldi flatbread instead. :(
Atmosphere: 5
Food: 3
Service: 5
Worst stuff I’ve ever seen in my life they
don’t care about the customers
Atmosphere: 1
Food: 1
Service: 1
Horrible. Ordered 9 pizzas for a bday party delivered. the day comes the systems are down, they’re not sure if it can come on time and another stores employee is running the place. $27 tip not refunded; delivery fee not refunded - establishment also won’t answer the phone. To my bank and the BBB!
Atmosphere: 1
Food: 1
Service: 1
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