We are an old couple that drove several days to stay in Council Grove because it was my home town and I had not been there in years. When two cousins, each driving about two hours, wanted to meet, I suggested the Pizza Hut. It was a great choice for us; the server was helpful and friendly (unfortunately I was too weary from the traveling to remember her name - but it was 11:30a on May 23rd, if that helps). She offered specials for our group of 7 (including two children) that worked just right for us and helped us save money, and didn't have a problem with us staying at the table for two hours to catch up on the past 8 years! We couldn't have made a better choice.
Torie Caldwell-Washburn
My partner and I ordered from here three nights in a row, and each night we ran into issues:
Night 1: Half of our order wasn’t delivered, and we received an extra item we didn’t order. We were given a $10 discount for the trouble.
Night 2: We were given the wrong drink. I was promised a redelivery of the correct one, but no one asked for my address or any contact information, so it never arrived. Again, we received a $10 discount for the inconvenience.
Night 3: When I called to place an order, I was directed to the call center. The man taking my order completely messed it up, but luckily my payment didn’t fully go through. I called back and spoke with a very kind young lady who took my order correctly. However, when we received our food, there were still issues:
The chicken in both of our salads was wrong. (Buffalo Chicken Salad and Crispy Caesar Chicken Salad both came with the chicken meant for the melts, not the boneless chicken chunks.)
Each salad only came with one container of dressing, even though we normally receive two per salad.
We also ordered two 20-oz drinks for $4.50, but received one in a bottle and the other in a to-go cup.
Overall, it was a very frustrating experience across all three nights.
Sarah Gaul
Great pizza!
Laina Dove
Wonderful place whether dining in or delivery. Always go above and beyond!! Food is amazing and the crew is friendly and polite.
Marc Smith
Food was good, but a little slow
Steph Hall
I wish this Pizza Hut would provide trainings to all the other Pizza Huts in Kansas. Keep it up CG!!
vince lopez
Old school feel of a pizza hut, still has some games and a dining area. Great service, they were friendly and polite. Good job
Atmosphere: 5
Food: 4
Service: 5
Brittany
Yes I ordered a pizza an they kept trying to deliver at the wrong house. I got a call almost a hour later saying that the driver knocked on my door a few times an no one was home. I called up there to tell them I been home all day and that the driver never showed up. To come to it the driver was 4 houses down. I called back and told them that the driver was down the street. This location will never get my service again. Got my pizza and soda pop almost a hour late..
Atmosphere: 1
Food: 2
Service: 5
Bobbie Laizure
Pizza came out mostly lettuce, crew leader was speaking badly of another crew member in front of customers, no one ever came to check to see if we needed anything else to drink. All the employees were going outside to look at another employees car because he wrecked it while out on a delivery.
Atmosphere: 2
Food: 2
Service: 1
Shannon Williams
When a bolieu is in charge is when this place runs the best! Always friendly.
Parking: Plenty of parking in the parking lot
Kid-friendliness: Always kids around and happy
Wheelchair accessibility: Ramp right in front of the door
The staff was super friendly and my pizza turned out great! 5/5
Atmosphere: 5
Food: 5
Service: 5
Mercedes Love
The staff was super kind!
Austin Hinkel
Got stuck a few miles away waiting to deliver a load. Delivery guy that delivered my food was super nice. The food was great also. Thanks for providing me good food wile I was in town.
We are an old couple that drove several days to stay in Council Grove because it was my home town and I had not been there in years. When two cousins, each driving about two hours, wanted to meet, I suggested the Pizza Hut. It was a great choice for us; the server was helpful and friendly (unfortunately I was too weary from the traveling to remember her name - but it was 11:30a on May 23rd, if that helps). She offered specials for our group of 7 (including two children) that worked just right for us and helped us save money, and didn't have a problem with us staying at the table for two hours to catch up on the past 8 years! We couldn't have made a better choice.
My partner and I ordered from here three nights in a row, and each night we ran into issues:
Night 1: Half of our order wasn’t delivered, and we received an extra item we didn’t order. We were given a $10 discount for the trouble.
Night 2: We were given the wrong drink. I was promised a redelivery of the correct one, but no one asked for my address or any contact information, so it never arrived. Again, we received a $10 discount for the inconvenience.
Night 3: When I called to place an order, I was directed to the call center. The man taking my order completely messed it up, but luckily my payment didn’t fully go through. I called back and spoke with a very kind young lady who took my order correctly. However, when we received our food, there were still issues:
The chicken in both of our salads was wrong. (Buffalo Chicken Salad and Crispy Caesar Chicken Salad both came with the chicken meant for the melts, not the boneless chicken chunks.)
Each salad only came with one container of dressing, even though we normally receive two per salad.
We also ordered two 20-oz drinks for $4.50, but received one in a bottle and the other in a to-go cup.
Overall, it was a very frustrating experience across all three nights.
Great pizza!
Wonderful place whether dining in or delivery. Always go above and beyond!! Food is amazing and the crew is friendly and polite.
Food was good, but a little slow
I wish this Pizza Hut would provide trainings to all the other Pizza Huts in Kansas. Keep it up CG!!
Old school feel of a pizza hut, still has some games and a dining area. Great service, they were friendly and polite. Good job
Atmosphere: 5
Food: 4
Service: 5
Yes I ordered a pizza an they kept trying to deliver at the wrong house. I got a call almost a hour later saying that the driver knocked on my door a few times an no one was home. I called up there to tell them I been home all day and that the driver never showed up. To come to it the driver was 4 houses down. I called back and told them that the driver was down the street. This location will never get my service again. Got my pizza and soda pop almost a hour late..
Atmosphere: 1
Food: 2
Service: 5
Pizza came out mostly lettuce, crew leader was speaking badly of another crew member in front of customers, no one ever came to check to see if we needed anything else to drink. All the employees were going outside to look at another employees car because he wrecked it while out on a delivery.
Atmosphere: 2
Food: 2
Service: 1
When a bolieu is in charge is when this place runs the best! Always friendly.
Parking: Plenty of parking in the parking lot
Kid-friendliness: Always kids around and happy
Wheelchair accessibility: Ramp right in front of the door
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Mushroom Pizza, Oven-Baked Chicken Alfredo Pasta, Breadsticks, Supreme Pizza, Meat Lover's Pizza
Restaurantji Recommends
The staff was super friendly and my pizza turned out great! 5/5
Atmosphere: 5
Food: 5
Service: 5
The staff was super kind!
Got stuck a few miles away waiting to deliver a load. Delivery guy that delivered my food was super nice. The food was great also. Thanks for providing me good food wile I was in town.
Food: 5
Service: 5
Recommended dishes: Breadsticks
Good food and our server was very
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Lovers Pizza, Breaded Boneless Wings, Ultimate Chocolate Chip Cookie, Fries, Breadsticks, Honey BBQ
Good food
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