I was in drive through and the girl working and I just told her the coffee was not right and she telling me to do not come again in store
Michael Ragan
Wife put in an online order. Drove to pick it up and the doors are padlocked and no employees on the premises. Guess we'll try to get a refund somehow...
Bobby Nichols
Always awesome Been going here since it opened and has always been great, however the mens bathroom always always smells like an outhouse not sure what or how they clean it or if it even gets cleaned but please for all ur customers and for the quality of ur store please fix that issue so people dont get grossed out by the smell and maybe its that ridiculous urinal thats in there
Jeremy Sipes
I am writing to formally express my disappointment regarding an incident that took place at your Derby store on 3-17-25 at approximately 9:45 am. While visiting with my six children, I overheard an employee making fun of them after she thought we left, without realizing I was standing right behind her. This behavior was not only unprofessional but also deeply hurtful.
As a paying customer, I expect my family to be treated with respect. Instead, we were made to feel uncomfortable and unwelcome. I believe that all customers, regardless of age or family size and/or diversity deserve to be treated with kindness and professionalism. Then I asked for the manager I found that the manager, store manager and general manager is all the same person that was at the drive-thru window
I would appreciate it if you could address this matter with the employee in question and take steps to ensure this does not happen to another family in the future. Then I asked for the manager I found that the manager, store manager and general manager is all the same person that was at the drive-thru window.
nina Armstrong
Everytime I come here the service is terrible, they are always in a bad mood and make the customers feel bad and stupid for asking questions. I had a missing donut we paid for and for some reason our napkins we just crumbled up into a ball? They wernt even busy dude! My fiancé said his bacon egg and cheese didn't have bacon and tasted like plastic. At least they didn't mess up the water. Not going back😐
Keauna Caine
Slow service with no customers inside nor in the drive thru . Ordered a vanilla bean coolata and received a cup of thick blended ice with no flavor.
David Lacio
Very bad planning on their part. Wednesday before Thanksgiving out of Doughnuts by 9:30. Yes it’s going to be busy before Thanksgiving plan accordingly. Line to the door and no Doughnuts Glad they have Dutch Brothers across the street so I can at least get my drinks there.
Kayla Ung
If the lady walking around in solid black with a visor is the manager; she definitely needs some training on how to be more professional.
Atmosphere: 1
Food: 1
Service: 1
Tara Ritzenthaler
I got the bacon avocado toast…. This is how much bacon I got. I have never gone to a dunkin and gotten a bacon avocado toast that looked this pathetic.
Food: 1
Noah Frese
Does anyone at this location know how to do they job ??? Genuinely the hot chocolate taste like burnt water and when i got hash browns there was literally 4 in the package overall i had a horrible experience and they definitely lost me as a customer today. Not only that but all three of the workers were just sitting there laughing and talking not even doing there job there girl that took my order didn’t even know how to take my order or know how to use there tap to pay. I also saw that someone with a fresh tattoo working in the kitchen and there tattoo wrap was falling off. She was touching her tattoo while time we were there wasn’t even 5 min and she never wash her hands. I tried to call the location and they didn’t answer. I called 5 different times. NO ANSWER DEFINITELY WASTE OF MY MONEY AND WASTE OF MY TIME!!
Dunkin at the Derby Kansas location needs to change their hours on their website. I drove to Dunkin' to get a drink or donuts and find out that they are closed when it’s says open until 10:00pm.
Dory Hayes (Impact9)
Been here dozens upon dozens of times, for dozens of dozens of donuts and drinks. Crew is always on spot and donuts never disappoint. Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut with Sprinkles, Egg and Cheese, Iced Latte, Dozen Donuts
M B
Quick and fast service. Great coffee and fresh doughnuts.
Atmosphere: 5
Food: 5
Service: 5
Jed Bassett
Food was ok. We had questions about menu that got answers, then when food came the answer we got was opposite of the food that came
Atmosphere: 2
Food: 2
Service: 1
Rhonda Jill
Constantly run out of croissants. Donuts another story If you’re running out of croissants constantly , someone needs to adjust their inventory control! today , Derby was out, 3rd time in 2 weeks
Weve tried to call this store numbers of times to see if they had croissants so we drive there for nothing. THEY WONT ANSWER THEIR PHONES! EVER. 21st and greenwich ran out croissants last week. If these are your biggest seller items why not adjust your buying! We refuse to any longer settle for something we don’t really want. Weve done it to many times . From now on we won’t order another item, or drinks. We will just leave, as we did today.
We visit DD in 3 different locations frequently 2-3 times a week depending on where our errands take us.
Another issue is these places change workers unbelievably often. For several years we didn’t see this happening but in the last 9 months it’s unbelievably ridiculous. THAT SPEAKS TO MANAGEMENT ISSUES
I was in drive through and the girl working and I just told her the coffee was not right and she telling me to do not come again in store
Wife put in an online order. Drove to pick it up and the doors are padlocked and no employees on the premises. Guess we'll try to get a refund somehow...
Always awesome
Been going here since it opened and has always been great, however the mens bathroom always always smells like an outhouse not sure what or how they clean it or if it even gets cleaned but please for all ur customers and for the quality of ur store please fix that issue so people dont get grossed out by the smell and maybe its that ridiculous urinal thats in there
I am writing to formally express my disappointment regarding an incident that took place at your Derby store on 3-17-25 at approximately 9:45 am. While visiting with my six children, I overheard an employee making fun of them after she thought we left, without realizing I was standing right behind her. This behavior was not only unprofessional but also deeply hurtful.
As a paying customer, I expect my family to be treated with respect. Instead, we were made to feel uncomfortable and unwelcome. I believe that all customers, regardless of age or family size and/or diversity deserve to be treated with kindness and professionalism. Then I asked for the manager I found that the manager, store manager and general manager is all the same person that was at the drive-thru window
I would appreciate it if you could address this matter with the employee in question and take steps to ensure this does not happen to another family in the future. Then I asked for the manager I found that the manager, store manager and general manager is all the same person that was at the drive-thru window.
Everytime I come here the service is terrible, they are always in a bad mood and make the customers feel bad and stupid for asking questions. I had a missing donut we paid for and for some reason our napkins we just crumbled up into a ball? They wernt even busy dude! My fiancé said his bacon egg and cheese didn't have bacon and tasted like plastic. At least they didn't mess up the water. Not going back😐
Slow service with no customers inside nor in the drive thru . Ordered a vanilla bean coolata and received a cup of thick blended ice with no flavor.
Very bad planning on their part. Wednesday before Thanksgiving out of Doughnuts by 9:30. Yes it’s going to be busy before Thanksgiving plan accordingly.
Line to the door and no Doughnuts Glad they have Dutch Brothers across the street so I can at least get my drinks there.
If the lady walking around in solid black with a visor is the manager; she definitely needs some training on how to be more professional.
Atmosphere: 1
Food: 1
Service: 1
I got the bacon avocado toast…. This is how much bacon I got. I have never gone to a dunkin and gotten a bacon avocado toast that looked this pathetic.
Food: 1
Does anyone at this location know how to do they job ??? Genuinely the hot chocolate taste like burnt water and when i got hash browns there was literally 4 in the package overall i had a horrible experience and they definitely lost me as a customer today. Not only that but all three of the workers were just sitting there laughing and talking not even doing there job there girl that took my order didn’t even know how to take my order or know how to use there tap to pay.
I also saw that someone with a fresh tattoo working in the kitchen and there tattoo wrap was falling off. She was touching her tattoo while time we were there wasn’t even 5 min and she never wash her hands. I tried to call the location and they didn’t answer. I called 5 different times. NO ANSWER DEFINITELY WASTE OF MY MONEY AND WASTE OF MY TIME!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Dunkin at the Derby Kansas location needs to change their hours on their website. I drove to Dunkin' to get a drink or donuts and find out that they are closed when it’s says open until 10:00pm.
Been here dozens upon dozens of times, for dozens of dozens of donuts and drinks. Crew is always on spot and donuts never disappoint. Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut with Sprinkles, Egg and Cheese, Iced Latte, Dozen Donuts
Quick and fast service. Great coffee and fresh doughnuts.
Atmosphere: 5
Food: 5
Service: 5
Food was ok. We had questions about menu that got answers, then when food came the answer we got was opposite of the food that came
Atmosphere: 2
Food: 2
Service: 1
Constantly run out of croissants. Donuts another story
If you’re running out of croissants constantly , someone needs to adjust their inventory control!
today , Derby was out, 3rd time in 2 weeks
Weve tried to call this store numbers of times to see if they had croissants so we drive there for nothing. THEY WONT ANSWER THEIR PHONES! EVER.
21st and greenwich ran out croissants last week.
If these are your biggest seller items why not adjust your buying!
We refuse to any longer settle for something we don’t really want. Weve done it to many times . From now on we won’t order another item, or drinks. We will just leave, as we did today.
We visit DD in 3 different locations frequently 2-3 times a week depending on where our errands take us.
Another issue is these places change workers unbelievably often. For several years we didn’t see this happening but in the last 9 months it’s unbelievably ridiculous.
THAT SPEAKS TO MANAGEMENT ISSUES
Loading...