Waited 45 minutes for an order of sushi and kids teriyaki chicken. Placed a to go order at the counter and people who placed “for here” after our order received food and were done before we even received our order. In the future, place for here orders and ask for to go containers. Good food but not worth a 45 minute wait.
Jacob Copeland
Service sucks. Food is good. We call ahead and they say 20 minutes. We show up after 30 minutes and are still waiting 45 minutes later. Every time we come here we end up waiting 3 times as long as they say plus they are hardly busy. Not sure what takes so long but nothing seems to change.
Atmosphere: 3
Food: 4
Service: 1
Jason Bryant
I arrived at 5:05 PM to pick up our to-go order, but even an hour later, the food still wasn't ready. I had my four-year-old waiting in the lobby, expecting a 20-30 minute wait, not over an hour. The place was completely empty—literally no one else was there except for one person who came in, grabbed their to-go order, and left. I definitely won't be going back. On top of that, there was no communication at all about when the food would be ready. I also overheard a staff member discussing how much tip the woman who picked up her order had given them, which I found rude and unprofessional. The girl at the front cashier seemed completely clueless about what was going on or how to do her job properly.
Angelica McCollum
I love going here. They are always friendly, clean, and fast. When I'm having a difficult day it's nice to go in and get some delicious Pad Thai with chicken.
Atmosphere: 4
Food: 5
Service: 4
Zachary McMenomey
Disappointment is the most applicable word to describe our recent experiences here.
This used to be one of our favorite places to grab a quick bite. “Quick” is now a joke. We placed a pick up order at 6:48pm, quoted for pickup at 7:11pm and finally received our order at 7:40pm. Why we waited that long is beyond me because our food was cold, lacked any side sauces, napkins or utensils. Not to mention the lack of customers, or communication - the employees said “okay” when we said who we there to pick up for, and then called our name. No apologies for the 30 minute delay, no “can we get you any sauces or plastic ware.”
Next, the value: two “premium” sushi rolls, a kids portion of shrimp and rice, a side of noodles and the “big boy platter.” For a grand total of $60, with a mysterious $8.50 for “taxes and fees.” Last time I checked the food tax in Derby was 4%, not 20%.
I hope your kid has a tiny stomach because the portion wasn’t even enough for my one year old. 4 shrimp, barely a scoop of rice and a joke of an option for “no peas or carrots” as there were maybe 3 anyways. All for $8. It’s a blessing my child can’t complain because the rice tasted like it was made three days ago (and about as warm as being straight out of a fridge) as did my side of noodles.
You’re truly better off going to the Chinese counter at Dillon’s for a cheaper, more filling meal. If this was a one off experience I would reconsider this review, but recent visits have been consistently rending towards this unfortunate experience. The only thing granting a 2 star review is the fact that the sushi rolls were decent and the food was edible.
Atmosphere: 3
Food: 3
Service: 1
Shelbi Viegas
The crispy crazy crab, Sunday roll, pot stickers and orange chicken will forever be my order when we eat here. By far the best orange chicken!!
Atmosphere: 5
Food: 5
Service: 5
Chasen Umholtz
Food is awful. It’s just frozen food they put on a luke warm grill
Atmosphere: 2
Food: 1
Service: 2
Mike Pearson (Lerr)
Always love ordering takeout from here, the food is great, service is awesome and we never have to wait.
Atmosphere: 5
Food: 5
Service: 5
Blake Witzke
Came here as a DoorDasher. Had to wait 10+ minutes for food, with multiple other customers coming through and getting their food first with no explanation from store.
Other than that the atmosphere of the store looks good, and the food smells wonderful, but the service leaves a lot to be desired.
Atmosphere: 4
Food: 5
Service: 1
Aaron Glover
Food was hot and fresh. Had to wait a few extra minutes for it and the staff took care of me. They were super friendly
The ramen was good-pork base. Good flavor and not spicy. They have spicy if you want it. The Philadelphia roll was fresh and had the perfect balance of flavors. The miso was flavorful and many bites of tofu. Edemame was good for sharing. The chicken fried rice was special made with gluten-free soy sauce. I appreciate that they took the time to make it special. The only thing I didn't like was all the balloons. Latex allergies are a thing. There is no reason to use latex balloons. They had foil ones, but they also had the latex balloons. Next year please refrain from the latex.
Atmosphere: 4
Food: 5
Service: 5
Joe Cool
General chicken and sushi 🔥
Atmosphere: 5
Food: 5
Service: 5
KEEPAMERICA GREAT
My family and I love this place. The food is awesome and we always have leftovers to take home 😊
Waited 20 minutes more when I got to the restaurant AFTER they sent me notification that my food was ready. The reason you call ahead, is so you don't HAVE to wait. Then after waiting.... The food was horrible. I love pad Thai and theirs was just bad; dry and NO flavor. Won't bother to go back to this location.
Waited 45 minutes for an order of sushi and kids teriyaki chicken. Placed a to go order at the counter and people who placed “for here” after our order received food and were done before we even received our order. In the future, place for here orders and ask for to go containers. Good food but not worth a 45 minute wait.
Service sucks. Food is good. We call ahead and they say 20 minutes. We show up after 30 minutes and are still waiting 45 minutes later. Every time we come here we end up waiting 3 times as long as they say plus they are hardly busy. Not sure what takes so long but nothing seems to change.
Atmosphere: 3
Food: 4
Service: 1
I arrived at 5:05 PM to pick up our to-go order, but even an hour later, the food still wasn't ready. I had my four-year-old waiting in the lobby, expecting a 20-30 minute wait, not over an hour. The place was completely empty—literally no one else was there except for one person who came in, grabbed their to-go order, and left. I definitely won't be going back. On top of that, there was no communication at all about when the food would be ready. I also overheard a staff member discussing how much tip the woman who picked up her order had given them, which I found rude and unprofessional. The girl at the front cashier seemed completely clueless about what was going on or how to do her job properly.
I love going here. They are always friendly, clean, and fast. When I'm having a difficult day it's nice to go in and get some delicious Pad Thai with chicken.
Atmosphere: 4
Food: 5
Service: 4
Disappointment is the most applicable word to describe our recent experiences here.
This used to be one of our favorite places to grab a quick bite. “Quick” is now a joke. We placed a pick up order at 6:48pm, quoted for pickup at 7:11pm and finally received our order at 7:40pm. Why we waited that long is beyond me because our food was cold, lacked any side sauces, napkins or utensils. Not to mention the lack of customers, or communication - the employees said “okay” when we said who we there to pick up for, and then called our name. No apologies for the 30 minute delay, no “can we get you any sauces or plastic ware.”
Next, the value: two “premium” sushi rolls, a kids portion of shrimp and rice, a side of noodles and the “big boy platter.” For a grand total of $60, with a mysterious $8.50 for “taxes and fees.” Last time I checked the food tax in Derby was 4%, not 20%.
I hope your kid has a tiny stomach because the portion wasn’t even enough for my one year old. 4 shrimp, barely a scoop of rice and a joke of an option for “no peas or carrots” as there were maybe 3 anyways. All for $8. It’s a blessing my child can’t complain because the rice tasted like it was made three days ago (and about as warm as being straight out of a fridge) as did my side of noodles.
You’re truly better off going to the Chinese counter at Dillon’s for a cheaper, more filling meal. If this was a one off experience I would reconsider this review, but recent visits have been consistently rending towards this unfortunate experience. The only thing granting a 2 star review is the fact that the sushi rolls were decent and the food was edible.
Atmosphere: 3
Food: 3
Service: 1
The crispy crazy crab, Sunday roll, pot stickers and orange chicken will forever be my order when we eat here. By far the best orange chicken!!
Atmosphere: 5
Food: 5
Service: 5
Food is awful. It’s just frozen food they put on a luke warm grill
Atmosphere: 2
Food: 1
Service: 2
Always love ordering takeout from here, the food is great, service is awesome and we never have to wait.
Atmosphere: 5
Food: 5
Service: 5
Came here as a DoorDasher. Had to wait 10+ minutes for food, with multiple other customers coming through and getting their food first with no explanation from store.
Other than that the atmosphere of the store looks good, and the food smells wonderful, but the service leaves a lot to be desired.
Atmosphere: 4
Food: 5
Service: 1
Food was hot and fresh. Had to wait a few extra minutes for it and the staff took care of me. They were super friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
very good, will be going back to again
Atmosphere: 5
Food: 5
Service: 5
The ramen was good-pork base. Good flavor and not spicy. They have spicy if you want it. The Philadelphia roll was fresh and had the perfect balance of flavors. The miso was flavorful and many bites of tofu. Edemame was good for sharing. The chicken fried rice was special made with gluten-free soy sauce. I appreciate that they took the time to make it special. The only thing I didn't like was all the balloons. Latex allergies are a thing. There is no reason to use latex balloons. They had foil ones, but they also had the latex balloons. Next year please refrain from the latex.
Atmosphere: 4
Food: 5
Service: 5
General chicken and sushi 🔥
Atmosphere: 5
Food: 5
Service: 5
My family and I love this place. The food is awesome and we always have leftovers to take home 😊
Recommended dishes: Drunken Noodles, Crab Rangoon, Pad Thai - Combo, Teriyaki Chicken, Teriyaki Chicken Bowl
Waited 20 minutes more when I got to the restaurant AFTER they sent me notification that my food was ready. The reason you call ahead, is so you don't HAVE to wait. Then after waiting.... The food was horrible. I love pad Thai and theirs was just bad; dry and NO flavor. Won't bother to go back to this location.
Atmosphere: 4
Food: 1
Service: 1
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