Sonic Drive-In

Name: Sonic Drive-In
Address: 116 N Maple St, Garnett, Kansas, 66032, US
Telephone: (785) 448-6393
Price range: $
Rating: 2.7

$ • Fast Food, Burgers, Ice Cream

Hours:
116 N Maple St, Garnett
(785) 448-6393

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About Sonic Drive-In

Sonic Drive-In is a popular fast-food restaurant that has received mixed reviews from customers. While the food is generally liked, the order accuracy and customer service have been ongoing issues at this location. Customers have reported frequent order mix-ups, with one customer mentioning that their "ketchup only burger" was incorrect 90% of the time. The manager's response to these issues has also been unsatisfactory, with some customers feeling that the staff are rude and unwilling to address the problems. Despite these challenges, the restaurant's popcorn chicken nuggets have been praised, although one customer described them as "the most dehydrated chicken nuggets in Kansas." Customers also noted that the food is often hot and alright, but orders can sometimes be confused or incomplete, such as receiving chili cheese tots instead of fries, or cheese sauce instead of groovy sauce. The staff has been described as caring and willing to modify orders to fit dietary needs, including vegetarian options like the ultimate premium burrito with veggies instead of meat. However, there are times when service can be slow, even during non-busy hours, with wait times reaching nearly 30 minutes for simple orders like drinks and pickle fries. Overall, the location has room for improvement in order accuracy, speed, and customer service.