Very good customer service at this Sonic here in Hays Kansas. They weren't sure about something on the order so they came outside and made sure it was right. The food was pretty good too and they even gave me extra coupons for the inconvenience. Really good management and staff at this Sonic I would give him 10 Stars if I could. It was nice gesture that they gave me those extra coupons. This Sonic the employees need a raise. Or at least a party to celebrate that they are good workers. This was fast food done right. The chicken sandwiches were very good and so were the hot dogs that my son got
Atmosphere: 5
Food: 5
Service: 5
Zachary Nichelson
Usually pretty consistent. Great drinks but the burgers could be improved.
Atmosphere: 5
Food: 4
Service: 5
Brandy G
Best sonic I've ever been to. The man who brought our food was super friendly and even stopped back by to see if we needed anything else. Also, this location has a small playground. I've never seen a sonic with a playground, so that was nice too.
Atmosphere: 5
Food: 5
Service: 5
Kara Stevens
Absolutely one of the best Sonic I have ever been too! The food was fast and correct, extremely friendly employees AND we were checked on twice if we needed anything. Napkins, extra sauces, etc. The guys working outside were literally running back and forth to get orders out fast. You can't get that great service anymore at most fast food restaurants. Great job guys! Keep it up! Your service does not go unnoticed!
Atmosphere: 5
Food: 5
Service: 5
Daniel Robinson
My wife bought close to $20 in food but only paid $13 which isn't bad lol but anyways she got me the the Garlic Bacon Cheeseburger (GBAC stack) the burger was good actually and the veggies on the burger had plenty of flavor but I just wish that the burger itself had more garlic flavor to the meat patties that would definitely keep customers coming back again and again after just ordering 1 lol but overall everything was great down to a T! 😄😄😄😄
Atmosphere: 5
Food: 5
Service: 5
Shane Hyde
Food was good and hot but the service was exceptional. A young lady named Gabriella was just the sweetest carhop ever. I was very impressed by her and thats saying something.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burger
Laura Hammond
This was a great stop on our road trip!
Atmosphere: 5
Food: 5
Service: 5
Ainsley Ort
I come to this sonic a lot for the cheap drinks but I think I’m giving up after what’s happened the past several times I’ve been here. I can’t remember what day but I came here a little while ago and one of the assistant managers tried to tell me the system was down and they didn’t get my mobile order so it wasn’t paid for. Except that it did take the money off my card. And then he just walked away without saying what I needed to do to get the order. Then about a minute later a car pulled up next to me and pressed the button and had no issues. So I pressed the button and someone very clearly answered the headset and then turned it off immediately. So I pressed the button again and a woman answered and was very polite and we were able to get everything figured out. Then this Sunday, April 20, I placed 2 mobile orders for drinks. I accidentally placed the first one early because I was trying to scroll and my phone just sent it through so I called and asked if I could have them wait to make it until 5:30. When I arrived, I put in a second order since not everything was on the first one. My sister parked in one of the mobile order spots so we figured if they didn’t realize the orders were for the same name, we’d tell them when they brought the new order out. They didn’t bring the first order so we told the carhop about it and he said he’d ask around. 20 minutes later we decided to call since we hadn’t seen anyone and the guy who picked up the phone sounded like he hadn’t been told anything about an order needing to go out. So he asked what was on it. I told him it was a Rt 44 Dr Pepper add raspberry and vanilla and a chocolate chunk brownie blast medium add peanut butter. So he repeated back a Rt Dr Pepper and the blast add peanut butter. So I said yes but the Dr Pepper has raspberry and vanilla. So he said “Ok. A Dr Pepper add vanilla and the blast. Are you here?” So I said “Uh..Yeah?” And he said ok and hung up on me. And of course the Dr Pepper ended up being wrong despite me telling him twice. The last straw was yesterday when I went to get drinks and I ordered a sprite add twisted lime, coconut, and cream. Whoever made it added the cream before everything else so it ended up with more than an inch of foam and empty space at the top. There are some good people working here. There’s a carhop with I think pink and blue hair who’s always super nice and has perfect customer service. I’ve mentioned her before in feedback through sonic’s website. But the people who don’t care make it not worth it to go here because I end up interacting with them more than half the time.
Atmosphere: 1
Service: 2
Maria McVay
The food was horrible. The bathroom was disgusting. The play area and tables outside were filthy.
Atmosphere: 1
Food: 1
Service: 3
Jadyn
They add more and more ice, less cherry flavoring to the cherry limeade, and now just a lime wedge not the half
I had the most wonderful experience at this location! From Chris on the speaker to the assistant manager that brought me my food. Thank you Sonic KEEP SHINING 🌟
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Burger, Dr Pepper, Fries
Heather French
Fast and friendly service. I ordered in the ap at it was done decently on time.
Kid-friendliness: The playground is fun and the tables there are so convenient. Call ahead or go early to reserve the sand volleyball area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Daniel Gross
You need to check the buns on hot dog and burger. I show the car hop and she said it was ok to eat.
Amy Shaw
I love going to Sonic because they always got good food and drinks and I love seeing employees walking out with a smile on there faces when they walked and hand out the customers food with a smile on there faces it makes me happy.. I will give this restaurant 10/11 all the way
Parking: It always easy to find a good parking spot!!!
Kid-friendliness: It's great to have family's to come and eat and it always good to have a playground for the kiddo's to play!
Atmosphere: 5
Food: 5
Service: 5
Daniel Bechle
I waited over 30 minutes for food and everyone else had the same experience I would go somewhere else if you want “fast” food
Very good customer service at this Sonic here in Hays Kansas. They weren't sure about something on the order so they came outside and made sure it was right. The food was pretty good too and they even gave me extra coupons for the inconvenience. Really good management and staff at this Sonic I would give him 10 Stars if I could. It was nice gesture that they gave me those extra coupons. This Sonic the employees need a raise. Or at least a party to celebrate that they are good workers. This was fast food done right. The chicken sandwiches were very good and so were the hot dogs that my son got
Atmosphere: 5
Food: 5
Service: 5
Usually pretty consistent. Great drinks but the burgers could be improved.
Atmosphere: 5
Food: 4
Service: 5
Best sonic I've ever been to. The man who brought our food was super friendly and even stopped back by to see if we needed anything else. Also, this location has a small playground. I've never seen a sonic with a playground, so that was nice too.
Atmosphere: 5
Food: 5
Service: 5
Absolutely one of the best Sonic I have ever been too! The food was fast and correct, extremely friendly employees AND we were checked on twice if we needed anything. Napkins, extra sauces, etc. The guys working outside were literally running back and forth to get orders out fast. You can't get that great service anymore at most fast food restaurants. Great job guys! Keep it up! Your service does not go unnoticed!
Atmosphere: 5
Food: 5
Service: 5
My wife bought close to $20 in food but only paid $13 which isn't bad lol but anyways she got me the the Garlic Bacon Cheeseburger (GBAC stack) the burger was good actually and the veggies on the burger had plenty of flavor but I just wish that the burger itself had more garlic flavor to the meat patties that would definitely keep customers coming back again and again after just ordering 1 lol but overall everything was great down to a T! 😄😄😄😄
Atmosphere: 5
Food: 5
Service: 5
Food was good and hot but the service was exceptional. A young lady named Gabriella was just the sweetest carhop ever. I was very impressed by her and thats saying something.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burger
This was a great stop on our road trip!
Atmosphere: 5
Food: 5
Service: 5
I come to this sonic a lot for the cheap drinks but I think I’m giving up after what’s happened the past several times I’ve been here. I can’t remember what day but I came here a little while ago and one of the assistant managers tried to tell me the system was down and they didn’t get my mobile order so it wasn’t paid for. Except that it did take the money off my card. And then he just walked away without saying what I needed to do to get the order. Then about a minute later a car pulled up next to me and pressed the button and had no issues. So I pressed the button and someone very clearly answered the headset and then turned it off immediately. So I pressed the button again and a woman answered and was very polite and we were able to get everything figured out. Then this Sunday, April 20, I placed 2 mobile orders for drinks. I accidentally placed the first one early because I was trying to scroll and my phone just sent it through so I called and asked if I could have them wait to make it until 5:30. When I arrived, I put in a second order since not everything was on the first one. My sister parked in one of the mobile order spots so we figured if they didn’t realize the orders were for the same name, we’d tell them when they brought the new order out. They didn’t bring the first order so we told the carhop about it and he said he’d ask around. 20 minutes later we decided to call since we hadn’t seen anyone and the guy who picked up the phone sounded like he hadn’t been told anything about an order needing to go out. So he asked what was on it. I told him it was a Rt 44 Dr Pepper add raspberry and vanilla and a chocolate chunk brownie blast medium add peanut butter. So he repeated back a Rt Dr Pepper and the blast add peanut butter. So I said yes but the Dr Pepper has raspberry and vanilla. So he said “Ok. A Dr Pepper add vanilla and the blast. Are you here?” So I said “Uh..Yeah?” And he said ok and hung up on me. And of course the Dr Pepper ended up being wrong despite me telling him twice. The last straw was yesterday when I went to get drinks and I ordered a sprite add twisted lime, coconut, and cream. Whoever made it added the cream before everything else so it ended up with more than an inch of foam and empty space at the top. There are some good people working here. There’s a carhop with I think pink and blue hair who’s always super nice and has perfect customer service. I’ve mentioned her before in feedback through sonic’s website. But the people who don’t care make it not worth it to go here because I end up interacting with them more than half the time.
Atmosphere: 1
Service: 2
The food was horrible. The bathroom was disgusting. The play area and tables outside were filthy.
Atmosphere: 1
Food: 1
Service: 3
They add more and more ice, less cherry flavoring to the cherry limeade, and now just a lime wedge not the half
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
I had the most wonderful experience at this location! From Chris on the speaker to the assistant manager that brought me my food. Thank you Sonic KEEP SHINING 🌟
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Burger, Dr Pepper, Fries
Fast and friendly service. I ordered in the ap at it was done decently on time.
Kid-friendliness: The playground is fun and the tables there are so convenient. Call ahead or go early to reserve the sand volleyball area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
You need to check the buns on hot dog and burger. I show the car hop and she said it was ok to eat.
I love going to Sonic because they always got good food and drinks and I love seeing employees walking out with a smile on there faces when they walked and hand out the customers food with a smile on there faces it makes me happy.. I will give this restaurant 10/11 all the way
Parking: It always easy to find a good parking spot!!!
Kid-friendliness: It's great to have family's to come and eat and it always good to have a playground for the kiddo's to play!
Atmosphere: 5
Food: 5
Service: 5
I waited over 30 minutes for food and everyone else had the same experience I would go somewhere else if you want “fast” food
Atmosphere: 1
Food: 4
Service: 1
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