Starbucks
1902 Vine St, Hays
(785) 628-6137
Recent Reviews
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Service was horrible lady asked what I was waiting for I placed online order wasn't even ready adter20 minutes
Atmosphere: 1
Food: 1
Service: 1
Waited so long to order and I was the only one there with two people working that I just left. For best service go to the main store.
I can see why this place gets 3.9 stars.I would give it a half of a star if I could. Staff is very rude and doesn't pay attention to instructions. Never again
It is a Starbucks, but seems to be a very poorly run location. Showed up about 15-20 minutes before they were supposed to close specifically to get a drink while traveling.
No staff anywhere to be seen, waited around until a few minutes after the hour ...
Finally several staff members came out from hiding in the storage closet?!?
A staff member made some comment, vaguely asking if we wanted something. Said we had stopped for drinks ... We were accused of showing up after they closed and it was too late. We commented, in a patient way, about having waited for a while since they were supposed to be open and got a rude reply and some lame excuse about the machine taking too long (even though it shouldn't be shut down before they even close). A very rude, complete lack of service.
Amazing that they are still open with such rude staff and a poorly run location. Left and drove on to another location, which was well run with extremely friendly staff.
This location is a weird exception versus most.
Atmosphere: 3
Food: 3
Service: 1
3/29/2024 7:48pm.
Rude as can be barrista with no consideration or explanation. I knew they were closing at 8pm, asked if I could get a cup of simple coffee and all she said was she was not going to brew anymore coffee. No apologies, no understanding, no explanation just a rude inconsiderate reply. If she worked for me she would no longer have a job if she treated my clients anything resembling that. Wierd...
Service: 1
3/29/2024 7:48pm.Rude as can be barrista with no consideration or explanation. I knew they were closing at 8pm, asked if I could get a cup of simple coffee and all she said was she was not going to brew anymore coffee. No apologies, no understanding, no explanation just a rude inconsiderate reply. If she worked for me she would no longer have a job if she treated my clients anything resembling that. Wierd...
Service: 1
Not only was my drink done wrong but the person in front of me his was as well and nothing was done about it. This location doesnt have the stress or rate of customers like the main one yet still get orders wrong with poor customer service and lack luster hygiene with hair not being pulled back and seeing strands everywere.
Atmosphere: 2
Food: 1
Service: 1
No drive thru
Sadly, this had been the last few months.
I was exhausted, driving from Ohio to Colorado, and the barista made my day with this message on my cup:
Restaurantji Recommends
Great staff. Cannot explain how.much it means when someone remembers your order these days. Kudos to the associates.
I was just at the Starbuck's next to Dillon's. Ordered a half caf americano. Tasty drink but it was lukewarm for temperature. I was told: \\\"well, that is bc you wanted extra cream in your drink\\\". I have had dozens of Starbuck hot drinks that were hot even after the half and half is added! She did offer to make another one which is somewhat of a waste of a drink, and I don't think it would have solved the problem of a drink maker that is not actually serving hot water for the drink's base. Also, it would have been appreciated to be offered a way to warm up the drink which I imagine existed somewhere in the Dillon's store. At the very least, customer service 101 is in order for these serving gals!
Everything is great at this place I don't have to wait through the drive-thru to get what I want which makes it better than the bigger building! They're always nice and courteous and always get my coffee build right!
Atmosphere: 5
Food: 5
Service: 5
I want to send my regards to the management of this company for their good services.
Awesome employees allowed us to use the restroom to try on a prom dress and the restroom was even clean enough to do so.
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