Subway

1211 Vine St, Hays
(785) 625-7171

Recent Reviews

Dave Pilatu

Inexperienced employees. Wants to argue with customers on what they order.

Atmosphere: 4

Food: 4

Service: 3

Michael Dawson

I don't normally write reviews and I know that don't make a difference but, Came in Thursday looking for lunch, it was busy but its okay that is not their fault. While i was waiting in line they had a printer issue. An employee asked for help and the blonde one was rude in her response and honestly wasn't helpful. The guy who spoke to me first was really nice and even made a suggestion which i took. When I got to the veggies, I felt completly rushed by the blonde girl (who the other employee called Sara) who acted like it was a waste of time I was in line. Cashier was nice. I know it makes no difference to you guys but I won't be returning. I felt unwelcomed part of the way in and that is just unprofessional. The other two were nice.

Atmosphere: 1

Food: 3

Service: 1

Kaeligh Maddison

Went in for a sandwich at lunch yesterday. The guy and the cashier were so nice. The blonde girl in the middle was rude, looked like she wanted to be anywhere else and was completly degrading to the cashier when a question was asked. Instead of helping she just shoved her out of the way. My sandwich was delicious but that blonde girl was not nice.

Atmosphere: 1

Food: 4

Service: 2

Avery Collins

I ordered online for pick-up at 1:30. I get to the store at 1:30 and it wasn’t ready. After asking me if I was at the right store They told me the printer ran out a little bit ago and they didn’t know how to change it so they didn’t get it. I told them I could just tell them what I got and they told me to wait as they started other orders that came after mine.

Service: 2

Logan Stanton

This place has consistently gone downhill and only continues to spiral downward. Ordered a sandwich today (2/2/24) at 12:31 through the app to be ready for pickup by 12:50 and finally received my sandwich at 1:05. Meanwhile, five or six other people who came into the store after me were helped and on their way. Only when another gentleman who had been waiting for his preordered sandwich longer than i had been said something, did anyone start making our food. The whole time I was there, the employees were arguing with each other and the female employee was throwing things around and muttering stuff under her breath when they got busy. Overall, this was a poor experience from start to finish and the only thing that saved any stars was that the sandwich was made how we ordered it.

Atmosphere: 2

Food: 3

Service: 2

Amanda Lopez

Absolutely ? amazing ?

Atmosphere: 5

Food: 5

Service: 5

Zach Day

The food was average so I'm not complaining about that, it's exactly what you would expect to eat when you go to subway. The only issue I really had was, and maybe it was just a fluke or a bad day, but the poor girls behind the counter were trying their best to handle the lunch rush and one of them was setting up a catering order so they were in over there head from the start. The line was out the door and there were Doordarsh orders coming in as well. I will give those ladies credit for trying their best to handle everything but shortstaffed would be an understatement. I feel like lunch rush is a pretty consistent thing from day to day so I think putting a couple more bodies behind the counter might help atheist for the lunch rush.Again I want to clarify I don't blame the girls working as it seemed they were doing the best they could with what they had.

Atmosphere: 2

Food: 4

Service: 5

Recommended dishes: Cookies, White Chip Macadamia Nut

Susan Rebel

Ice c ream bars to highly

Food: 4

Service: 4

Ken Rupp

Nice remodel, great service and good sandwich

Atmosphere: 5

Food: 5

Service: 5

M Mc

Ok, I'm done at this location. Unless you are standing right in front of these people you can forget about getting the sandwich the way you want it. ESPECIALLY if you order on their app. Out of the last six orders I've had from this store FOUR of them have been wrong. And they use Door Dash for delivery. You call the store, they blame Door Dash, you call Door Dash they blame the store. And here's the thing, I always tip generously too. But I'm just freaking over it now.

M McRae

Ok, I'm done at this location. Unless you are standing right in front of these people you can forget about getting the sandwich the way you want it. ESPECIALLY if you order on their app. Out of the last six orders I've had from this store FOUR of them have been wrong. And they use Door Dash for delivery. You call the store, they blame Door Dash, you call Door Dash they blame the store. And here's the thing, I always tip generously too. But I'm just freaking over it now.

B C

Two sandwiches to go was almost $27. Didn't know what I was getting apparently! The girl behind the counter was nice enough though. The store was clean. I did not use the restroom food was okay not bad. But also not great.

Atmosphere: 3

Food: 3

Service: 3

caleb gerhardt

At approximately 12:48:19 on 1/12/2022 I am in subway having my sandwich made. I go quite often to this particular location and never have any issues with anyone but the employee CHRISTIAN. Unfortunately, today has been a very busy day for them. So as I was telling Christian what veggies to put on the sandwich I am also paying for the Sandwich with another employee; to make the process go faster. BUT, right when I get done paying, I happen to glance over to see CHRISTIAN holding the vinegar, vertical and stationary over the middle of the sandwich and he is squeezing the He** out of the vinegar soaking the bread. He intentionally does this when he thinks I'm not looking, giving the whole thing a sour taste. But for what? Cause he's busy? What's going through his mind? After I confronted Christian about what he did, he was speechless.. He didn't know what to say cause he knew what he was doing was wrong. I asked for oil and vinegar, NOT a 1/4 cup of vinegar in the middle of the sandwich. I stopped him right there. I did not continue to let them finish making my sandwich. I had them bag it and walked out of the store.

Matt hill

Staff very friendly, great as always

torie richmond

Im not one to complain, or write reviews really, but I paid $14.89 for a sandwich..ordered the turkey cali fresh..with turkey, bacon, avacado, lettuce, extra tomatoes, light onion, and fresh mozz. with sweet onion sauce..There were no tomatoes, no avacado, and no fresh mozz cheese! And so much sweet onion sauce that I could have rang the sandwich out like a rag! GROSS. I called the store and they apologized that they were out of tomoatoes, and fresh mozz and apologized for not putting the smashed avacado on..and said that i could come in and he would remake it..i said can i wait until you have tomatoes, fresh mozz and all the right things that i would like on my sandwich..he says umm no it will have to be remade to day or we cant do anything. Ok cool..threw my $15 wet rag sandwich away..and wont go back! Ordered through the app..app doesnt tell you if they are out of stock of everything!

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