Dairy Queen Grill & Chill

Ice cream is good.

Food: 4

Service: 3

The lady that took our order didn't know what she was doing. She couldn't answer our questions, the chicken strips were a lot smaller than advertised in the picture, got about 6 fries, and our blizzards were left out and got melted. The lady still tipped the blizzards over even when they were clearly melted, it dropped onto the table and all she said was sorry and still served them to us. Everyone working there didn't seem to know what they were doing.

Atmosphere: 1

Food: 1

Service: 1

Always yummy

Atmosphere: 5

Food: 5

Service: 5

Walked in at 10 am, nobody said a word to me, the person at the drive thru looked at me 4 different times and never said a word to me nor tried to take my order. Worst customer service.

Atmosphere: 1

Service: 1

Couldn't accept gift cards, and 3 of the 5 blizzards we were trying to order could not be made because they were out of product. Very disappointed

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Chicken Fingers

The absolute worst food I've ate. I'm mad about it to because I've never ate at a Dairy queen before definitely won't again mind you they have great customer service well the lady that took our order was amazing she even did her restaurant figure eight which seeing that is impressive that places still use that method! But the burnt meat over sauced burger to the still frozen fries we all got frozen fries. They weren't even busy! The guy wasn't having it on the refund. I don't argue so we just left!

Atmosphere: 5

Food: 1

Service: 1

A little on the slow side. It took a while to even place my order. And I waited a bit for my food.

Atmosphere: 3

Food: 4

Service: 3

They are extremely slow. I waited in the drive thru line for 30 mins. Ridiculous

Atmosphere: 3

Food: 3

Service: 1

Friendly staff and good pretzels:)

For the second time I’ve been told that I can’t order a burger because it was too close to closing time. This time was ~15 min before closing, the last time was 30min. Maybe more. And after I was denied tonight, the cook was rude, threw his hands up, and said we’re closing in 10 min for the holiday.

Atmosphere: 1

Food: 1

Service: 1

Went to this dairy queen this afternoon and when I put in my order for the drive through they said it was 3.49 for a small cone...... I was wondering when I pulled up why there was no one in line at the drive thru and no cars in the parking lot. Once I no heard the price realized that the prices where so outlandish that no one in their right mind would be there. Canceled my order and won't be back with those prices.

Atmosphere: 1

Food: 1

Service: 1

Stopped in and got a chicken strip dinner strips were good but fry’s were like they been setting for hours and bread was cold and flat like someone put it through a press tired of getting screwed for what I pay so hell with going to owners I’ll be calling corporate franchise to complain cause the owners sure don’t give a sh-t about things

Ice Cream was great, however, the customer service was horrible. The girl on headset/window seemed unsure about what our order was and then did not repeat our order to confirm until after we asked. Not only that, she also did not seem to care at all when we were at the window. In addition, our blizzards were partially melted, overflowing/leaking down the side of the cups, and messy.

Atmosphere: 1

Food: 5

Service: 1

The food is great but the nutter butter shake taste only like chocolate no peanut butter taste

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Butterscotch Sundae, Chicken Fingers, Gravy, Cheeseburger, Pretzel Sticks, Ice Cream Cake, French Fries, Banana Split, Ice Cream Sandwich, Onion Ring

My husband and I spent the day outside scraping and painting our garage today, and I was not wanting to cook supper. So, we decided to go to Dairy Queen( big mistake). We have not had very good experiences at this facility since the Taylor's sold it. Our order was over $30, and not worth it! It was all messed up. Didn't get what we ordered and it was cold. We even waited for awhile at the window. This is the worst place in Independence, Kansas to eat!!!!

Atmosphere: 1

Food: 1

Service: 1