They are always out of something. 2/23/25 They were out of cold slaw and charged me .99 extra for okra. I only ordered okra because they were out of cold slaw , I canceled my order, and left. The time b/4 they were out of tarter sauce. I went to Aldi's across the street - they don't sell tarter sauce- I then had to go to the next closes store to get tarter sauce. By that my food was cold. I prefer to eat in.
Atmosphere: 3
Food: 1
Service: 1
Vanillabean4me
When this location opened back up in the area I was so excited! Who doesn’t like batter dipped fresh made fresh to order??? The first couple of times I ate there everything was so good. The last few times I’ve tried to eat there the fish was very subpar. The texture of the “fish” was dense and meaty kinda like chicken strips. The flavor was off too, kinda sour. I returned the meal hoping it was just a simple mistake, like maybe they handed me the wrong box. (They also sell chicken strips that look similar to the fish when battered) But they assured me that No that’s fish. I replied uhm no it’s not, this has the texture of chicken. I didn’t want a refund just for my order to be made correct. She persisted “it’s fish”, involved every worker who was in the restaurant working about their opinion. Then the cook also came to the window and said “ma’am that’s definitely fish, I just fried it, I don’t even fry my fish and chicken in the same grease, so I know it’s fish”. For the record I’m a chef, and I pride myself on having an excellent palate. It DIDN’T taste, feel or breakdown easily like fish does when you eat it, there was ALot of chewing, and when I inspected it the meat was condensed down like meat, fish is flaky when cooked properly. So I think they changed their product, because I’ve been eating batter dipped fish since a kid, and could do a blind taste test to pick it out and that wasn’t it!!!!!!!!
Atmosphere: 1
Food: 1
Service: 2
Tara Harris
This location is wonderful. Totally different vibe than before the renovation. The crew is helpful and attentive. No long waits for service. So happy to have them back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Coleslaw
Jack Graham
Senior meals are inexpensive and tasty
Atmosphere: 3
Food: 4
Service: 4
carin johnson
Horrible Horrible Food. Not sure what happened but it sure don’t taste like Captain D’s
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Fish, Shrimp
Julian Warman-Di Bernardo
This restaurant needs severe coaching
Whoever is DM my goodness
Amber Perkins
My order was incorrect and I called to get assistance. The GM was very helpful and took care of me. The food was tasty and quality. Will order again!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish, Baked Potato
Avis Marie Jackson
Me and my friend went in and dined in, and we really enjoyed ourselves. The cashier brought our food to the table, it was fresh and hot. Thank you, Captain D's for coming back better.
Vegetarian options: Somewhat
Dietary restrictions: Diabetics can eat here with moderation
Why don't yall close this shit back down never have nothing are getting people food wrong
Richard Shields
Got food there to go. Everything was like it was several hours old. Couldn't finish most of it. Hope I don't get food poisoning.
Food: 1
Service: 3
Yamice Ennis
Horrible horrible customer service. Ordered and got completely something differ while they up charge me and dint want to give me my food then was rude on top of it. They need better worker’s.
Atmosphere: 1
Food: 1
Service: 1
Joe Florez
Very good warm food new set up it's nice. Doesn't have all the food on the menu yet.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Seafood
kelvin owens
My experience was horrible! The staff was rude and very unprofessional! The manager was inappropriate after I tried to speak to him regarding the inappropriate comments his staff was making when I ask for a refund. I made a mistake on my order and after I apologied for the mistake the worker made a very inappropriate comment, "here take it back, he doesn't want it after all we did!" The manager heard these comments however; he did nothing to correct the workers behavior but stated that "I initiated the problem" and then closed the drive through window while I was still trying to speak to him about he's workers inappropriate behavior. At no time did this manager feel the need to apology for his and his workers rudeness! The blatant disregard for appropriate customer service need to be addressed by the owners of this location! Your workers need to been appropriately trained in customer service! This was ridiculous!
Only a 4 because they forgot my baked potato
Food: 5
Service: 5
The food is good and hot. It is a decent place whose fish outshine most sit down dinning restaurants.
Vegetarian options: It is a fish place, but they do have hush puppies, coleslaw, and biscuits.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Sampler Plate, Catfish, Fish, Coleslaw
They are always out of something. 2/23/25 They were out of cold slaw and charged me .99 extra for okra. I only ordered okra because they were out of cold slaw , I canceled my order, and left. The time b/4 they were out of tarter sauce. I went to Aldi's across the street - they don't sell tarter sauce- I then had to go to the next closes store to get tarter sauce. By that my food was cold. I prefer to eat in.
Atmosphere: 3
Food: 1
Service: 1
When this location opened back up in the area I was so excited! Who doesn’t like batter dipped fresh made fresh to order??? The first couple of times I ate there everything was so good. The last few times I’ve tried to eat there the fish was very subpar. The texture of the “fish” was dense and meaty kinda like chicken strips. The flavor was off too, kinda sour. I returned the meal hoping it was just a simple mistake, like maybe they handed me the wrong box. (They also sell chicken strips that look similar to the fish when battered) But they assured me that No that’s fish. I replied uhm no it’s not, this has the texture of chicken. I didn’t want a refund just for my order to be made correct. She persisted “it’s fish”, involved every worker who was in the restaurant working about their opinion. Then the cook also came to the window and said “ma’am that’s definitely fish, I just fried it, I don’t even fry my fish and chicken in the same grease, so I know it’s fish”. For the record I’m a chef, and I pride myself on having an excellent palate. It DIDN’T taste, feel or breakdown easily like fish does when you eat it, there was ALot of chewing, and when I inspected it the meat was condensed down like meat, fish is flaky when cooked properly. So I think they changed their product, because I’ve been eating batter dipped fish since a kid, and could do a blind taste test to pick it out and that wasn’t it!!!!!!!!
Atmosphere: 1
Food: 1
Service: 2
This location is wonderful. Totally different vibe than before the renovation. The crew is helpful and attentive. No long waits for service. So happy to have them back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish, Coleslaw
Senior meals are inexpensive and tasty
Atmosphere: 3
Food: 4
Service: 4
Horrible Horrible Food. Not sure what happened but it sure don’t taste like Captain D’s
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Fish, Shrimp
This restaurant needs severe coaching
Whoever is DM my goodness
My order was incorrect and I called to get assistance. The GM was very helpful and took care of me. The food was tasty and quality. Will order again!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish, Baked Potato
Me and my friend went in and dined in, and we really enjoyed ourselves. The cashier brought our food to the table, it was fresh and hot. Thank you, Captain D's for coming back better.
Vegetarian options: Somewhat
Dietary restrictions: Diabetics can eat here with moderation
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Catfish Sandwich Combo, Seafood, 3 Piece Meal, Fish, Coleslaw, Baked Potato, Fried Okra, Loaded Baked Potato
Restaurantji Recommends
Why don't yall close this shit back down never have nothing are getting people food wrong
Got food there to go. Everything was like it was several hours old. Couldn't finish most of it. Hope I don't get food poisoning.
Food: 1
Service: 3
Horrible horrible customer service. Ordered and got completely something differ while they up charge me and dint want to give me my food then was rude on top of it. They need better worker’s.
Atmosphere: 1
Food: 1
Service: 1
Very good warm food new set up it's nice. Doesn't have all the food on the menu yet.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Seafood
My experience was horrible! The staff was rude and very unprofessional! The manager was inappropriate after I tried to speak to him regarding the inappropriate comments his staff was making when I ask for a refund. I made a mistake on my order and after I apologied for the mistake the worker made a very inappropriate comment, "here take it back, he doesn't want it after all we did!" The manager heard these comments however; he did nothing to correct the workers behavior but stated that "I initiated the problem" and then closed the drive through window while I was still trying to speak to him about he's workers inappropriate behavior. At no time did this manager feel the need to apology for his and his workers rudeness! The blatant disregard for appropriate customer service need to be addressed by the owners of this location! Your workers need to been appropriately trained in customer service! This was ridiculous!
Service: 1
Loading...