Domino's Pizza
7759 NW Prairie View Rd, Kansas City
(816) 741-1900
Recent Reviews
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i order my food and it arrived the wrong items i called the location back several times and someone kept hanging up on me. i will never order from Dominos again. can someone please give me the corporate phone number so i can call and complain. this place needs restructure or new management.
Don't order the place 0
Atmosphere: 1
Food: 1
Service: 1
I placed an order for delivery at 8:30, but the order didn’t show up until after 10 even though I was quoted 18-29 minutes. Tried calling the store multiple times while we were waiting for an hour and a half and the most I got was someone answered the phone and then immediately hung up. Once we got our food it was barely even warm and for some reason they put bbq sauce on my loaded bacon tots instead of garlic Parmesan sauce. Very disappointed and probably won’t be ordering from this location again. Only good thing was the driver was nice.
Food: 2
Service: 1
ordered 6 sauces and they gave me 0
Atmosphere: 3
Food: 4
Service: 2
Ordered through the app with expected delivery of 35-45 minutes. Pizza was in quality check for 2 and half hours and when it actually arrived was still wrong and cold. When I called after an hour and asked for an update on my order I was told that they were getting their deliveries out "pretty fast" and that my order was on the way. I then waited another hour and a half. Wish I would the reviews before ordering.
Food: 1
Service: 1
Wouldn't of left a 1 star review... But since they are not ok with answering the phone to fix my order I'm not sure what to do. First off was told 18-25 minutes for delivery. Figured that's about right for a Tuesday night. An hour and half later my delivery driver shows up with a cold hard pizza and acted upset I didn't have a tip for them. First off I tipped when I paid. Always 20% and honestly that was to much for the service I received. Secondly this is my second experience with Domino's and not receiving my order until after an hour or more has passed. It was late and about to go to bed when they decided to show up. By then I no longer even wanted the cold hard pizza. Thanks Domino's
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
My order was charged but never delivered. Called the store and got hung up on; called again and got someone who said management would refund my order and then hung up without taking my name or info. I'm reporting the incident to Domino's customer service.
Placed an order online tracker said out for delivery and would arrive at 7:15 at 7:30 I called the store asking where the order was. The app then showed a new driver and that my order had just left and the person on the phone said his only job was to make the food and was very rude. This will be my last time using dominos.
Service: 1
The server was tremendous. We are out of town here and enjoyed their food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Pepperoni Pizza
Delivery driver did not bring change with them, they stated that they were going to retrieve change for me then never came back, when I contacted the store about it they said the driver would be by when buisness slowed down, they never showed up, stole my money and the store couldn’t have cared less, absolutely appalling
Service: 1
Restaurantji Recommends
Horrid Customer Service.. Placed A Delivery Order (Hours In Advance) Only For The Order To Never Arrive. Sat On Hold For Over An Hour Before Giving Up With No Response! Based On Other Reviews Management Could Care Less… So Avoiding This Place By Any Means Necessary Would Advised. Not The First Terrible Experience In The Past Month Ether.
If I can give it zero, I definitely would don’t answer the phone no good customer service don’t know how to deliver a pizza on time. Apparently nothing‘s done right black girl that is cashiering is rude as all get out jeot on telling me that my mom was being rude after we didnt get our food for almost 2 hours and proceeded on the phone telling her she was rude and disrespectful and basically needs to be fire they will not recieve any business from js
Atmosphere: 1
Food: 1
Service: 1
Bad Just bad…. Can’t get a two topping order right on a cold pizza. Been on hold over 30 minutes to try to get it right but no success.
Atmosphere: 1
Food: 1
Service: 1
They make good pizza. You can really taste it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Do not order delivery from here!! The drivers will add their own tips to your receipt without your authorization! This is theft and the person needs to be fired! (From my experience yesterday, the delivery drivers name was Erin).
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